Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Unit 1, River View Business Park Shore Wood Road, Bromborough, Wirral
Rating: 4.38

4.4 Rating 837 Reviews

85 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 837 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

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Empire Supplies Ltd 5 star review on 12th February 2025

Juliane Sabrina Magalhães Do Nascimento

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spoke with Emma who was extremely helpful and polite. She immediately sent me an e-mail to assist with my question and even sent some free clips that I needed. I was extremely impressed with Emma and am very grateful to her. Much appreciated.”

Helpful Report

Thank you so much for taking the time to leave a review, Julie. We're really happy to hear you had a great customer experience with Emma and we will make sure to pass your comments on to her. If you would like to get back in touch with your order number, we would like to send you a gift voucher to use towards your next order with us.

“We purchased a panini machine back in january and one side developed a fault. It has been weeks now since communicating the problem and we still do not have any answer as to what will be done. A years warranty is fine if you do something about it. I have done all the chasing without resolution.”

Helpful Report

Hi Glynn, thank you for your review. I'm sorry that you haven't had a great experience with us on this occasion. I have looked into this for you and we have advised that the factory is sending the parts required. We have chased this up today and will come back to you with an expected delivery date as soon as possible. As a gesture of goodwill, we have sent you a gift voucher to apologise for the less-than-satisfactory service you have received so far and we will do our best to get this resolved as quickly as possible.

“Dealt with Emma Cross who helped with a refund on a good that needed swapping - great service and very easy to deal with. Thank you.”

Helpful Report

Thank you for the great review, we really appreciate you taking the time to share your experience with us. We're glad to hear Emma provided you with a great service and I will be sure to pass these comments on to her. If you'd like to get back in touch we would like to send you a gift voucher to show our thanks.

“Great experience all the way through from the initial quote to the delivery. Rebecca kindly put together a quote for me and applied discount where she could which goes a long way for a small business like ours. Really appreciate the personal experience we received, you can tell this company appreciates its customers.”

Helpful Report

Thank you so much for the 5-star review, Lee. We're pleased to hear the whole process was made easy by Rebecca and that you're happy with the service, it is important to look after small businesses. If you'd like to get back in touch with your order number, we'd like to send you a gift voucher to show our thanks.

“Something I ordered was out of stock and I didn’t realise upon placing the order but Abbie let me know within 5 minutes and sorted me out with something even better! Received next day and it’s perfect for what I need - thanks Empire and Abbie :)”

Helpful Report

Thank you very much to the great review, happy to hear Abbie managed to find you an alternative item that you're happy with. If you'd like to get back in touch with your order number, I'd love to send you a gift voucher to show our thanks.

“Great company to deal with - professional and great service”

Helpful Report

Hi Neal, thank you so much for the brilliant review. I'm happy to hear you received a great customer experience and to show our thanks we'd like to send you a gift voucher to use towards your next order with us if you could get back in touch with your order number?

“Thanks Rebecca for sorting out an alternative product when I didn't realise the one I'd ordered was out of stock. Brilliant customer service, great product and the driver was really friendly. Good company.”

Helpful Report

Thank you for the great review, Alec, I'll be sure to pass your comments on to Rebecca and we're pleased to hear you had a good customer experience. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher to show our thanks.

“First time using Empire, got in touch to place a large order for a new kitchen because we'd been let down by another company which meant we literally had days to get the kit in. I dealt with Rebecca regarding suitable like for like alternatives and I'm pleased to say I had a much better experience and will absolutely be coming back for more. Good communication, fast shipping and great service.”

Helpful Report

Hi Grant, thank you so much for the 5-star review, it is very much appreciated. I will make sure to pass these comments on to Rebecca and if there's anything we can help with please don't hesitate to get back in touch with Rebecca. If you want to get back in touch with your order number, we would like to send yo a gift voucher to show our thanks.

“Great product at a very reasonable price! Great customr service, Emma was very helpful, thankyou!”

Helpful Report

Thank you for the great review, we really appreciate you taking the time to share your experience with Emma. If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Rebecca at Empire Supplies Ltd was Very supportive and Helpful and when I called for replacement parts. I received the parts via next day delivery and the price was very reasonable.”

Helpful Report

Thank you so much for the great review, Mark. We really appreciate you taking the time to share your experience with Rebecca. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher to put towards your next order with us!

“Great customer service from Emma! Emma was very helpful, I needed to order some stainless tables and a undercounter fridge. Emma was able to advise me on some products for me to look at, advised that delivery would be next day if I ordered before 3pm.. and it did! Great customer service & great company - will recommend!”

Helpful Report

Thank you for the 5-star review, we're so pleased to hear you had a great customer experience with Emma. If you would like to get back in touch with your order number, I'd love to send you a gift voucher to use towards your next order with us.

“Great service Rebecca was very attentive and helpful Thanks Rebecca”

Helpful Report

Thank you very much for the positive feedback! The Empire Team is committed to delivering the best possible service and we are pleased to hear you had a positive customer experience with Rebecca. To show our thanks we have sent you a gift voucher to use towards your next order with us.

“Empire Supplies has really friendly customer focussed staff, my beer fridge has been running hot the past couple of weeks which has been bad for business but Rebecca kindly offered some advice and I'm happy to say it's working properly now. I've since purchased another fridge and will be back for more once our new bar has opened because I know I can trust their aftersales. Good customer service goes a long way and is really hard to find these days, thanks, Pete.”

Helpful Report

Thank you very much for the great feedback, Pete. We are committed to delivering the highest quality service and are so pleased to hear you had a positive customer experience with us. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future! If you would like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us.

“Top quality products to suit all budgets. Best customer service i have experienced!”

Helpful Report

Thank you so much for the 5-star review, we're so pleased to hear you had a great customer experience with our team. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us!

“First time using Empire, unfortunately my cooler arrived damaged due to the way it was loaded onto the pallet but Rebecca rectified this immediately and I'm happy to say I've not got a working bottle cooler and it is exactly what I was after - fantastic service, they know how to keep their customers happy”

Helpful Report

Thank you for the great review. We're so sorry to hear your order arrived damaged but we're pleased to hear Rebecca managed to resolve this issue for you quickly. If you'd like to get in touch with your order number, we'd love to send you a gift voucher to use towards your next order with us!

“Really good service”

Helpful Report

Thank you so much for the great review, we're pleased to hear you had a good customer experience. If you'd like to get back in touch with your order number, we'd love to send you a gift voucher to use towards your next order.

“After a damaged refrigerator been delivered on the Friday ,I can honestly say all stops was pulled out and resolved very efficiently and came home from work (today being Monday ), all issue resolved with minimal fuss involved.thank you one happy customer,first class customer care .”

Helpful Report

Thank you for the honest review, we're sorry to hear you order arrived damaged but we're glad to hear our team managed to turn this around for you quickly and efficiently!

“We have had a great experience with Empire. We ordered 2 grease traps and quickly realised one was going to be too small. The exchange process was made very easy by Rebecca at customer services and the products are great. We also need help with spec information for building control and we’re helped with this too.”

Helpful Report

Thank you so much for the positive review, we are so pleased to hear Rebecca provided you with a great customer experience and to show our thanks we have sent you a gift voucher to use towards your next order with us!

“Easy to use website, unfortunately the slicer was not working. Rebecca from customer service was a great help in getting the issue resolved and send videos links in trouble shooting. Would happily use them again.”

Helpful Report

Hi Angela, thank you so much for taking the time to leave a review. We're sorry to hear the meat slicer wasn't working but we're pleased to hear Rebecca managed to help out and resolve this for you. We'll pass these comments on and we have also sent you a gift voucher to use towards your next order with us to say thank you.

“Ordered a replacement lock for a cooler. Great service whilst ordering. Lock received promptly. No instructions on how to remove old lock and replace. Have messaged twice and had no response. They are happy to take your money but lack customer service skills. If someone could let us know how to replace that would be great. It would be even better if they refunded us the money we paid in good faith for something that appears a layman cannot fit themselves or send someone out free of charge to change the lock - although we now need a second lock as that one disintegrate not long after receiving the new one!”

Helpful Report

Empire Supplies Ltd is rated 4.4 based on 837 reviews