Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Unit 1, River View Business Park Shore Wood Road, Bromborough, Wirral
Rating: 4.37

4.4 Rating 825 Reviews

84 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 825 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

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Empire Supplies Ltd 5 star review on 20th November 2024

Juliane Sabrina Magalhães Do Nascimento

Anonymous

Anonymous // 01/01/2019

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“Ordered and delivered simply and no problems”

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“Customer service excellent, very quick delivery”

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“Delivery was good but fault with the right hand door in which I have sent in a video of it.”

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“Order placed and sales support staff very helpful especially Louise & Debbie who sorted out a minor hiccup with the courier company”

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“Product arrived on time and in very good condition. Pleased with price and quality.”

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“Great customer service, competitive prices definitely coming back. Thank you.”

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“I ordered a large chest freezer about two weeks ago. It arrived yesterday to northern Ireland in excellent condition. I find empire supplies to be a first class company”

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“Good prices and excellent service.”

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“Speedy delivery, came next day as requested”

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“Product well made and good quality Asked to be delivered on specific day but was delivered early. Left in green bin but no note to say so. Took a while to find it”

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“Excellent service”

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“Good prices, very quick delivery.”

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“Great service used company for few year always first glass service recommended”

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“Took one week to arrive. Paid £20 delivery When I thought it was next day delivery I had paid for”

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Hi Richard, I have looked into this for you and it did leave here on 18th on the date of your order and I have looked at the tracking with the courier and sometimes out of our control it looks like it has been misscanned and so your delivery was at the delivery depot. We sincerely apologise for any inconvenience and as a gesture we will refund your £20 delivery that you paid. Louise

“I call them so many time for damages In back off the fridge but no response from that’s I’m not ordering anything from online next time really poor service from them”