Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Unit 1, River View Business Park Shore Wood Road, Bromborough, Wirral
Rating: 4.37

4.4 Rating 828 Reviews

84 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 828 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

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Anonymous

Anonymous // 01/01/2019

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“Delivered on time as agreed”

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“1. The item that I was sent was not as advertised. 2. I had to pay £10 to return it. 3. I have had no response, since returning it, and am left in the dark as to when I will get my money back”

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“Great service”

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“good service”

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“No problem service . Delivered promptly. Delivery update 👍👍 Great team work”

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“Very good quick service and the product is great thanks you”

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“I’ve had a good experience with them and equipment supplies is working like it should do! Hassle free”

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“Great product Easy to put together Delivered on time”

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“Good product, great service”

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“Great service, great price, great packaging. Thank you”

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“I ordered a fridge seal. I was told it was on back order so I waited. I received it after 35 days. It didn't fit. I asked for a refund or a replacement but they stated that as I didn't get back to them within 28 days I couldn't have one. It would have been impossible for me to get back to them within 28 days as I didn't receive it until 35 days after the order. I am trying to get a refund via my bank. I'm going to stick with Nisbets in future.”

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“Excellent personal service. Empire took the trouble to read my delivery request and rang me to arrange a convenient time.”

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“from purchasing to delivery was amazing polite fast delivery”

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“very fast. good info on the product before purchase and arrived exactly as discribed.”