Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Unit 1, River View Business Park Shore Wood Road, Bromborough, Wirral
Rating: 4.37

4.4 Rating 824 Reviews

84 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 824 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

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Empire Supplies Ltd 5 star review on 20th November 2024

Juliane Sabrina Magalhães Do Nascimento

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband spoke to Abbey in spares as we needed some handles for our cooler at our home, Took a while for them to arrive but Abbey kept in contact throughout the process.”

Helpful Report

Dear [Reviewer],Thank you so much for taking the time to rate Empire Supplies Ltd with a 5-star review! We truly appreciate your positive feedback and are thrilled to hear about your satisfaction with our services. We would also like to extend our gratitude for your patience during the process of receiving the handles for your cooler at home. We understand that it took a little longer than expected, but we are thrilled to know that Abbey from our spares department kept you informed throughout the entire process. Your kind words regarding her exceptional communication skills mean a lot to us. Once again, thank you for choosing Empire Supplies Ltd. We are delighted to have served you, and we look forward to assisting you with any future needs. Best regards, Empire Supplies Ltd

“I ordered a new fridge for our summer house and the item arrived a little dented and unfortunately this was going to be visible but Abbey in customer services arranged for it to be swapped for us. She was very efficient and polite. Will be recommending you to everyone”

Helpful Report

Dear Jade,Thank you so much for taking the time to give us a 5-star rating! We truly appreciate your support and recommendation. We are sorry to hear that your fridge arrived with a dent, but we are glad that Abbey from our customer services team was able to swiftly arrange a replacement for you. Our team strives to provide efficient and polite service to ensure our customers are satisfied with their purchases. Once again, we are grateful for your kind words and for choosing Empire Supplies Ltd. If you have any further feedback or need assistance in the future, please do not hesitate to reach out to us. Warm regards, Empire Supplies Ltd.

“Excellent service and ease of ordering. Abbie dealt with me and was very attentive and willing to guide me through the process and helped me find the product best suited to my needs. Would use them again and recommend them.”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Abbie. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Thanks to Abbey for helping me arrange the delivery of my new cooler, I needed this on a certain date and Abbey made sure she kept me up to date. Love the drinks chiller. Thanks again Abbey at Empire”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Abbey. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Sam was simply brilliant from placing the order until after it was delivered. There was a shipping delay out of her control, but she kept me informed and when I decided rather than wait longer ,when she was told about a further delay to the shipment arriving in the UK to change my order for another model already in the country, she sorted it out brilliantly and it was delivered within 48 hours. It’s better than the one I originally chose, fits perfectly in the space. Sam emailed me the day after it had been delivered to check it had arrived, how’s that for customer service! I cannot recommend them and her highly enough, if I could give 10 stars I would .”

Empire Supplies Ltd 5 star review on 11th July 2024

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Sam. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Slight problem with a new griddle ordered but Samantha in customer services was absolutely brilliant. Sent me a video to show a solution kept in touch. Can’t praise her highly enough. Super culture at this company. They do actually put the customer first!”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Sam. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Lauren was very helpful and speedy providing great customer service and has helped me massivley”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Lauren. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“We placed an order with this company and has some issues with the delivery - Samantha has been super helpful and efficient in getting the delivery issues resolved. Samantha has been great and very helpful along the way!”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Sam. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Ms Samantha Schofield, was super helpful and polite. She sorted out the issue quickly.”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Sam. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Customer service was excellent. We had several items price matched and although there was a few issues with deliveries and items we ordered Lou was really helpful with sorting everything out. Always really fast to get back to me and get everything rectified. This kind of service really makes a difference and I would definitely use Empire again for this reason.”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Lou. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Great communication, very helpful and polite. Brilliant service.”

Helpful Report

“Abbie was extremely communicative during the purchasing process. Although the item we initially ordered was shown as ‘in stock’ online, it transpired it was out of stock unfortunately. However, Abbie was exceptionally good at regularly communicating with us to let us know when the item was due back in stock. She also honoured the original price we paid which was fantastic customer service and liaised with us during the reordering and eventual delivery process to ensure everything went smoothly. Abbie is an absolute credit to the organisation and such superb client service is hugely refreshing to experience.”

Helpful Report

“Avoid Avoid Avoid buying anything from this company. I have bought a fryer and they send it very early morning without any slot time or just let me know after raing them to redelivery . They said you have to pay for delivery or you have to pay 25% of the order to cancel the order and the stuff was very rude and they put the phone down they don't have any experience Or Respect for the customer.”

Helpful Report

Thank you for your review. I am sorry to hear that you're unhappy with the service provided. I've looked into this for you and I can see that you missed the delivery and as per our T&Cs any failed deliveries will incur a redelivery fee and canceled orders will incur a 25% restocking fee - this was explained to you during your call to our office - the fee is charged by the supplier, not Empire and this is to cover the return fee to them as the couriers will charge them for that.

“So sorry but you have bad service after saling about your products and take long time for contact”

Helpful Report

Thank you for your review. I'm really sorry to hear this, please could you contact customerservices@empiresupplies.co.uk so that I can look into this further?

“Very happy, Sam was brilliant!”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Sam. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Great service from Lauren and Josh - we had an issue with the first fridge delivered however it was collected and replaced including collection and packaging. Quick responses were amazing, service next level. Thanks again!”

Helpful Report

Thank you for taking the time to leave us such a great 5-star review! We’re happy to hear that you received a great customer experience from Lauren and we look forward to seeing you again!

“We bought a commercial fridge from Adexa which required additional shelves, unfortunately Adexa after sales service fell apart. I found what I thought might be the correct shelf on the Empire web site. Emailed for clarification, from that point forward Abbie absolutely owned my enquiry. She followed up all through the sale to the point of checking they were correct after delivery- real 5 star service”

Helpful Report

“Absolutely brilliant service .. I even swapped my mind was given refund instantly. Then ordered different fridge and was with me next day.. Abbie P kept in informed with tracking details etc .. will recommend to friends and family 💯 %”

Helpful Report

“Abbie was great help in sourcing me a replacement key for our cooler unit. Professional and prompt service throughout. Thank You!”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with us. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Received a bar fridge which had a big dint which looked like it was from a fork lift. Just got blanked, not happy”

Helpful Report

Empire Supplies Ltd is rated 4.4 based on 824 reviews