Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Unit 1, River View Business Park Shore Wood Road, Bromborough, Wirral
Rating: 4.37

4.4 Rating 825 Reviews

84 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 825 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

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Empire Supplies Ltd 5 star review on 20th November 2024

Juliane Sabrina Magalhães Do Nascimento

Anonymous

Anonymous // 01/01/2019

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“Excellent initial contact/delivery. Item on delivery was damaged and almost 2 months later it has still not been resolved and Empire are blaming the company they get the goods from rather than taking responsibility for the fact that our contract is with them.”

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“Avoid at all cost.”

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“Beside the fact they never ever deliver on time as advertised they send used fridges for the price of new! I received a fridge with dirt in between the glass door and a missing cliff. For the last 2 weeks I keep sending photos and they just won’t take the blame. they said they can’t see! Avoid them! it’s not worth it!”

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“Ordered 2 weeks ago, item still not arrived. Had a phone call to say item would be delivery a couple of days ago - but it did not arrive. Not happy! Have requested a refund so that I can buy elsewhere!”

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“Be careful when ordering, they are changing the prices on the items,and then they will blame a "glich" on their website and then they will try to coerce you to pay more. I thought they are good, but my word i will never ever use this company again. Shame on you Empire supplies. Very rude customer service and staff. They will not try to help you whatsoever.”

Helpful Report

“Sent me a damaged Otzi glasswasher. Was missing legs, remaining legs bent, base dented underneath. Refused me a refund. Samantha in the office was rude and unhelpful. Will never buy anything off them again. Things go wrong they need to deal with complaints better.”

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“Great price for two microwaves, price matched for me and delivered within 2 days when everyone else was quoting 5 days delivery - got me out of a whole! Thank you”

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“Ordered a double door beer fridge delivery was excellent had a phone call from the delivery company to inform the day of delivery and then a phone call one hour before delivery on the day and the driver tackled a narrow entrance no problem.my fridge looks great proper smart I would recommend this company”

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“Bottle fridge delivered one day later than the advertised 3 to 5 days. Not bad. Customer service was good, with Debbie checking with the delivery driver and informing me accurately that delivery would take place on that day. It actually came within 2 hours of thar call. So far, so good.”

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“Wouldnt even give this company 1 star. No item received, fobbed me off, no phone call backs as requested, 2 weeks of trying to find my item on a van! Ive requested a refund now, customer service is not great, listening to their personal music whilst on the phone. Lets see how long this shits gonna take! They better have authorised the refund!”

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“Excellent customer service. It was going to be complicated arranging for the delivery with no one being able to be on site to accept it. Thanks to the excellent communication and liaison with the carrier, the delivery was on time and to our fullest satisfaction. Superb! Many thanks.”

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“Received a item which was damaged on 28th April... they are not able to track where my new item is.. or when it will be delivered..”

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“Very very poor customer service. Their mistake and they want to charge me 25% to return. Unbelievable stay clear.”

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“Read their terms and conditions. I accidentally bought a white toaster instead of a stainless steel, the picture looked like it was stainless steel. When it arrived I asked to return it and swap it for a stainless steel one. I was told I would have to pay a minimum of 25% for a restocking charge if I wanted to return it and cover all the costs of delivery. You are also responsible for any damage sustained whilst its being returned and they can reject the item once its been delivered. The toaster was approximately £140 so a minimum of 25% is a huge charge for a toaster I wanted to return unused. Customer services were awful and incredibly defensive. I will not be using them again.”

Helpful Report

“Appaling customer experience. They are absolutely terrible dealing with customer issue. I was totally ignored and gave wrong information.”

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“Bought a convection oven, with there name on the from, and was recommended by one of there team, sat in a box for 2and a half months as we are in lockdown. Started using 2 and a half weeks ago. Half way through my evening takeaway service, it stops working. I pay a huge amount for 2 and a half weeks of it working. And I have to call engeneer and sort it out. Bad, 3 months old, and 2 weeks of work. Very sad service to receive.”

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“Not had a bad or good experience, but based on the several reviews Iv read. I will definitely not buy from them. Thanks trustpilot you might have saved me money and time 👍”

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“I have purchased a meat slicer from Empire supplies Ltd on 27th February, after email them and chased my my item, I was told that my item was lost in transit and they cannot send me another one as it was the last one in their stock,all they offered me was to purchase alternative (which is higher price)they haven't offered me discount, or cancel the order or wait until first week of April when the item back in stock, absolutely disappointed. Should have read the customers reviews before purchased from them.”

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“WARNING - READ THE SMALL PRINT I bought a bottle fridge from this company online 3 months ago. The fridge was faulty and not cooling down. When I contacted them they informed me that the waranty was parts only. I booked an engineer to look at the fridge and I was informed the fridge was wired incorrectly. I informwed Empire Supplies and they will not cover the cost of the repair even though the fridge was faulty when delivered.”

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“A REALL CONTENDER FOR GOOD SHOPPING OUT OF MANY OTHERS. GOOD CUSTOMER SERVICE AND VERY GOOD PRICED, GOOD QUALITY PRODUCTS”

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Empire Supplies Ltd is rated 4.4 based on 825 reviews