Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Unit 1, River View Business Park Shore Wood Road, Bromborough, Wirral
Rating: 4.37

4.4 Rating 834 Reviews

85 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 834 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

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Empire Supplies Ltd 5 star review on 20th November 2024

Juliane Sabrina Magalhães Do Nascimento

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and communication, the delivery was perfect, the product is great and serving its purpose. I couldn’t be happier so thank you, for all the help.”

Helpful Report

Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you had a great experience and we look forward to seeing you again!

“Hi empire I placed a order with Tia few weeks ago but discussed didn’t want the item until floor was in Tia was really helpful throughout the process from the start until the end even upon the delivery stages kept me informed and updated Tia is an asset to empire much appreciated for all your help and support once again thank you Sam The Belgian waffle company in Oldham”

Helpful Report

“Great response and customer service by Lauren. Good product at a good price . Would definitely use again . Andy .”

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“Brilliant follow up service from Emma. Immediate response and went above and beyond in terms of helping and fulfilling the stock I was after.”

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“Great service received from Emma Walker, she answered questions quickly and my order was placed and processed in no time at all!”

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“Great help when queried a matter.”

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“Extremely happy with the service received. I purchased a triple bar cooler a few years ago, still running fine no problem. Unfortunately I couldn't remember where I bought it from and had to go elsewhere for a new double one. Next Day Catering, terrible company. Luckily I found an old email from empire so could re use this them. Ordered came on time with plenty of communication on both sides, very professional. Only possible down side was it was stated to check the product on delivery. I received the delivery about 7pm from memory, in the dark. It was clear the driver, who was again polite and professional, had more stops and had been busy all day. With that in mind I made the decision to accept it unchecked and in the very unlikely case there was something amiss I would take that up the next day. Overall I was very impressed with the whole transaction and company Well done”

Helpful Report

“Great customer service from Empire I ordered a beer counter fridge as a moving in present for my friends. Tia at customer service was very helpful and friendly would highly recommend 👍”

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“Abbie at Empire Supplies was very helpful and efficient She did everything possible to ensure our delivery arrived on time and even followed up on the day of delivery Would definitely recommend the company Excellent staff and quick delivery Well done”

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“I am a new restaurant owner very anxiously pls e a big order on empire supplies for the very dust time. I purchased 3 sinks, 2 extraction hoods annd two long metal tables and finally had to return two of my sinks due to my space overestimate. I received the goods in great condition on delivery and received my refund very fast too. The delivery process is well informed on the day of delivery. The communication is very fast and efficient by customer service especially Abi. I am very happy with the service and highly recommend this company. Thank you for giving us a great customer service. I am very happy and grateful for a great service received. Thi”

Helpful Report

“I'm so glad that I chose Empire Supplies. I ordered one 1500mm wide and 1800mm wide stainless steel wall worktop. They are in good quality. As our house is a bit difficult to find, Tia from Customer Service assisted me to speak to the courier company for arrangement. She is very helpful and responsive, best customer service 👍. I will definitely come back again if I need more supplies.”

Helpful Report

Thank you so much for your kind feedback, Karen. We appreciate you taking the time to share your experience with Tia, we will be sure to pass on your comments.

“hello guys really dont belive i bought this company 3 grill cookers few more , when you buy custumer service very friendly but when some have isue or foulty after few months custumer service wasnt friendly sadly they tell you story i had still am waiting last few monts part. i never ever buy againg from empire and i really dont recoment anyone”

Helpful Report

“Fantastic customer service from Tia at empire supplies, communication and reply times super fast would highly recommend Tia and the team at empire supplies”

Helpful Report

Thank you for taking the time to leave us such a great 5-star review! We’re happy to hear that you received a great customer experience and we look forward to seeing you again!

“Samantha was extremely helpful in sourcing the correct spares I required, and they were delivered the next day, so very happy with the service provided.”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with us. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Fantastic customer service from Samantha Schofield and the team at Empire - thank you! I ordered a display fridge, but Samantha was quick to let me know it was out of stock and what my options were. All her help was much appreciated in resolving the issue!”

Helpful Report

Thank you Fiona for the fantastic 5-star review, we're so happy to hear you have a great experience with Samantha and we will be sure to pass on your kind comments!

“Lauren is superb with customers in need of direction or help. Her communication is second to none. Thanks Lauren!”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Lauren. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“We had a small problem with a bottle fridge, Tia in Custmoer Services went above and beyound to sort it. I would highly recommend Empire as a company to deal with.”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Tia. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Had issues trying to place my order online but Lauren was a great help and sent me an invoice, delivered less than 24 hours later, brilliant service”

Helpful Report

Thank you so much for taking the time to leave us feedback! We're pleased to hear you had a great experience with Lauren and we look forward to working with you again.

“Lauren made the warranty process easy and very straightforward, engineer was great and managed to find the fault and fit the part in the same day, highly recommend”

Helpful Report

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

“Great service and communication from Tia. She deserve 10 out of 10.”

Helpful Report

Thank you so much for the feedback! We appreciate your business and hope to see you again soon!

“We've placed a couple of orders with Empire now and both experiences have been good, quick delivery and staff are really helpful especially Lauren who we dealt with for our second order.”

Helpful Report

Thank you so much for the feedback! We appreciate your business and hope to see you again soon!

Empire Supplies Ltd is rated 4.4 based on 834 reviews