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Empire Supplies Ltd Reviews

4.4 Rating 844 Reviews
85 %
of reviewers recommend Empire Supplies Ltd
4.4
Based on 844 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Empire Supplies Ltd Reviews

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

Write Your review

Anonymous
Anonymous  // 01/01/2019
Great service and communication, the delivery was perfect, the product is great and serving its purpose. I couldn’t be happier so thank you, for all the help.
Helpful Report
Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you had a great experience and we look forward to seeing you again!
Ordered an item and wasn’t aware I needed certain numbers for import/export, so Emma very kindly helped me through what I needed to do step by step with great patience and professionalism and in a very timely manor. Top service will be ordering with them again for sure.
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Purchased a cooler from empire which was damaged in transit.contacted empire through chat and was immediately contacted by Emma Walker who was extremely experienced in dealing with the situation and has arranged for the cooler to be replaced in less than 48 hours from first contacting empire. Thankyou very much.
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Great service, great products and a huge special mention to Abbie who couldn't do enough to make sure I was kept up to date with an important delivery slot, thank you so much, I really appreciated your help and your great customer service skills. I will definitely be back!
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Refunded the next day new item delivered next day top service thank you
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I spoke to Abbie in sales who was superb, I highly recommend the Empire 30L manual boiler and without Abbie our event would not have happened. She helped me with the model and ew ordered 2, she followed up with a call and she sorted out an issue. Great customer services, superb, especially Abbie.
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We recently purchased three fridges, one freezer, and a large fridge display for our new coffee shop. The entire process was seamless! A huge thank you to Empire Supplies, and especially to Emma (Customer Relations & Sales Coordinator). Honestly, if it weren’t for Emma, we might not have gone through with the transaction. She guided us every step of the way, going above and beyond what was expected to help us explore the best options. Thank you, Emma!
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Ordered some additional shelves for my drinks cooler. The courier managed to bend one on route, contacted Empire and Samantha arranged for a replacement to be delivered the next day, which it then was. Could not praise Samantha's actions enough and Empire is a great company to use for my business. All communication is quick and accurate and customer service gets a 5-star from me. Would recommend.
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Emma was so helpful and friendly. Quick service and prompt reply. Thank you!
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Used Empire for first time .Excellent customer service service from Tia. We got our goods next day as they promised. We will definitely use Empire supplies for all our catering equipment .Thanks you Tia.
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Our 3 Yr old freezer which has been only used in a domestic setting stopped working our engineers contacted empire to acquire parts and was given an email address in China who took 7 days to reply and are unable to provide the information to aquire the parts. After sale service is terrible. If you need a freezer for a commercial premises my advice is DO NOT BUY FROM THIS COMPANY.
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Hi empire I placed a order with Tia few weeks ago but discussed didn’t want the item until floor was in Tia was really helpful throughout the process from the start until the end even upon the delivery stages kept me informed and updated Tia is an asset to empire much appreciated for all your help and support once again thank you Sam The Belgian waffle company in Oldham
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Great response and customer service by Lauren. Good product at a good price . Would definitely use again . Andy .
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Brilliant follow up service from Emma. Immediate response and went above and beyond in terms of helping and fulfilling the stock I was after.
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Great service received from Emma Walker, she answered questions quickly and my order was placed and processed in no time at all!
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Great help when queried a matter.
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Extremely happy with the service received. I purchased a triple bar cooler a few years ago, still running fine no problem. Unfortunately I couldn't remember where I bought it from and had to go elsewhere for a new double one. Next Day Catering, terrible company. Luckily I found an old email from empire so could re use this them. Ordered came on time with plenty of communication on both sides, very professional. Only possible down side was it was stated to check the product on delivery. I received the delivery about 7pm from memory, in the dark. It was clear the driver, who was again polite and professional, had more stops and had been busy all day. With that in mind I made the decision to accept it unchecked and in the very unlikely case there was something amiss I would take that up the next day. Overall I was very impressed with the whole transaction and company Well done
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Great customer service from Empire I ordered a beer counter fridge as a moving in present for my friends. Tia at customer service was very helpful and friendly would highly recommend 👍
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Abbie at Empire Supplies was very helpful and efficient She did everything possible to ensure our delivery arrived on time and even followed up on the day of delivery Would definitely recommend the company Excellent staff and quick delivery Well done
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I am a new restaurant owner very anxiously pls e a big order on empire supplies for the very dust time. I purchased 3 sinks, 2 extraction hoods annd two long metal tables and finally had to return two of my sinks due to my space overestimate. I received the goods in great condition on delivery and received my refund very fast too. The delivery process is well informed on the day of delivery. The communication is very fast and efficient by customer service especially Abi. I am very happy with the service and highly recommend this company. Thank you for giving us a great customer service. I am very happy and grateful for a great service received. Thi
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I'm so glad that I chose Empire Supplies. I ordered one 1500mm wide and 1800mm wide stainless steel wall worktop. They are in good quality. As our house is a bit difficult to find, Tia from Customer Service assisted me to speak to the courier company for arrangement. She is very helpful and responsive, best customer service 👍. I will definitely come back again if I need more supplies.
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Thank you so much for your kind feedback, Karen. We appreciate you taking the time to share your experience with Tia, we will be sure to pass on your comments.
Empire Supplies Ltd is rated 4.4 based on 844 reviews