Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Unit 1, River View Business Park Shore Wood Road, Bromborough, Wirral
Rating: 4.38

4.4 Rating 861 Reviews

85 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

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Empire Supplies Ltd 5 star review on 11th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and communication, the delivery was perfect, the product is great and serving its purpose. I couldn’t be happier so thank you, for all the help.”

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Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you had a great experience and we look forward to seeing you again!

“Lou has been a very responsive customer service agent at Empire Supplies, and has been very helpful and patient all through the process!”

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“Brilliant company, customer service is absolutely brilliant the best I have ever experienced so friendly and helpful, I ordered the triple sliding doors. Fridge for man cave it's perfect had it 5 months now no problems what so ever ,also the price was brilliant cheapest out there for this item delivered really fast ,driver was really nice and helpful,I would highly recommend this company wish all companies were like this well done empire supplies ltd .”

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“Lou always goes above and beyond and never fails to get what we need and on time. Star!”

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“Couldn’t recommend this supplier enough! Great customer service from Tia via the phone. All queries were answered to a high standard and the product matched the standard set by the service. Will be using again”

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“Louise at Empire supplies has ALWAYs gone over and above the call of duty in trying to help me out. From sourcing wires and obsolete parts, to getting bespoke work benches to be made for a prestigious and exacting customer. Prompt, Succinct and to the point info. Great comms and a lovely person to boot! What’s not to like? Thanks Lou. Star lady.”

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“Needed to get the last bits for my restaurant opening sorted by the weekend. Spoke to Louise, Tia and Abbie throughout the day and all 3 of them managed to pull it out the bag for me. Thank you ladies. Dream Team!”

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“Great company, brilliant communication and quick!! Would recommend and be using again definitely, thanks guys!”

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“Never normally leave reviews but called Empire Supplies to enquire about a fridge/ wine cooler and a lady called Tia was extremely helpful on advising me what product would be best for my needs, great customer service.”

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“Working with Abbie was a comfortable and smooth process for me. The respect she has for her work and her company, as well as the value she places on her job, is at an outstanding level. Her customer relations skills are highly successful and truly commendable. I hope she maintains this level of quality consistently so that many other customers, like myself, can benefit from it. As I always say, thank you, Abbie!”

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“Severn Trent will not accept the 12l automatic grease trap. we run a small commercial kitchen with a single sink which the product is made for but is not suitably compliant. After phone call to empire all they did was say sorry and would i like to buy the larger unit. Please check with water authority before buying!”

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“Do not buy a freezer from this company after sales service is non-existent, I could not find a technician to repair a P2 fault, Empire could not tell me what a P2 fault was, guarantee is parts only, after only a few months I have had to scrap it, the temp shown by appliance was always colder than the actual internal temperature tested by probe which never reached -18c”

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“Paid extra for Saturday delivery but fridge was delivered early I emailed customer service was helped by a lady called Emma walker she refunded my extra delivery payment stright away excellent customer service was so quick to sort everything out!”

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“Fabulous company and Tia an absolute golden star! First class service from start to end, perfect customer service will use this company again 100% !! Good discount & excellent staff! Fast & efficient service ⭐️”

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“Review for Emma – Customer Relations & Sales Coordinator I had the pleasure of speaking with Emma, and I was incredibly impressed by her professionalism and efficiency. She was quick to respond, extremely helpful, and made the entire process seamless. Based on that single phone call and her outstanding communication, I have full confidence in the business and will definitely be using their services again. A truly excellent experience—thank you, Emma!”

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“This company is easy to communicate with and the products are good. Special mention to Abbie, who is helpful and friendly and makes the ordering process very smooth.”

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“Lost money to a crypto scam? Contact recovery team now at Sup*reme*asset7*@*gmail.*com to start your full refund process.”

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“As I based in Northern Ireland I had a few challenges getting delivery. But the customer service from Abbie was outstanding. Helping out every step of the way. Also fast to reply and bring support when needed.”

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“Ordered an item and wasn’t aware I needed certain numbers for import/export, so Emma very kindly helped me through what I needed to do step by step with great patience and professionalism and in a very timely manor. Top service will be ordering with them again for sure.”

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“Purchased a cooler from empire which was damaged in transit.contacted empire through chat and was immediately contacted by Emma Walker who was extremely experienced in dealing with the situation and has arranged for the cooler to be replaced in less than 48 hours from first contacting empire. Thankyou very much.”

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“Great service, great products and a huge special mention to Abbie who couldn't do enough to make sure I was kept up to date with an important delivery slot, thank you so much, I really appreciated your help and your great customer service skills. I will definitely be back!”

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Empire Supplies Ltd is rated 4.4 based on 861 reviews