Emergency Assist Ltd Reviews

Name: Emergency Assist Ltd
Address: Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire, Wisbech
Rating: 4.20

4.2 Rating 3,469 Reviews

83 %

of reviewers recommend Emergency Assist Ltd

Company Reviews

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Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lady U spoke to to renew was lovely, but the waiting time to reach her was not acceptable. Since it's the same number for breakdowns, as renewals, if I'd broken down I would have been even more annoyed.”

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Posted 6 years ago

“No help whatsoever when I really needed help after having a problem with my car on return from holiday. I was left stranded around the corner from the hotel at Heathrow Airport. I didn't know that there was a problem until I started to drive the car a few yards. I then stopped at the safest spot away from the double yellow lines around the corner. My car was making a loud noise each time Braked and I didn't know if it was safe. I rang your team straight away and expressed my fears about driving any further. I was told that because the car was mobile I wasn't covered with my policy and would have to pay over a hundred pounds (I cannot remember the exact amount) before anyone would come out to me. I was shocked at this and in tears. The alternative was I was advised to drive to the nearest garage. I had to rely on the help of the public to tell me where that was and assist me in getting there because I also had a problem with my sat nav and didn't have a clue where that was. I also told a member of your team that I was miles from home and didn't know the area at all. Incidentally, this was also at the time when we had the most severe weather. I felt very badly let down by your company. Recently, I received information regarding policy renewal. I twice emailed the exact address given and my emails came back as unable to send. I subsequently rang and spoke to one of your team and explained this as well as informing them that I did not wish to renew my policy. I was told that this would be auctioned. I have since received an email saying that my policy has been automatically renewed and the money has been taken from my account. I contacted another member of your team on the 23rd June asking for the policy to be cancelled and my money refunded. I have again been advised that this will be auctioned. I am sure you will understand why I have given a very poor rating.”

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Posted 6 years ago

“Great value for money and the service was very speedy! The assistant was very helpful.”

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Posted 6 years ago

“Friendly and helpful”

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Posted 6 years ago

“Good price and easy to renew policy.”

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Posted 6 years ago

“I am writing this on behalf of my son Oli. The time it took for the truck to pick him up was so quick. I can't thank this service enough. Already looking to renew for us both this year.”

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Posted 6 years ago

“Bargain price!”

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Posted 6 years ago

“I have not use it as yet had it for 2 years it’s the price that makes me keep going back”

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Posted 6 years ago

“competetive price”

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Posted 6 years ago

“I have used the breakdown service once. Your quoted called out time is between 50 and 90 mins. My call out took over 2 hours.”

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Posted 6 years ago

“I dialled twice to renew my contract but no answers after more than 15 minutes each time. No facility exists to renew on line.”

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Posted 6 years ago

“Very quick response time”

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Posted 6 years ago

“They wet helpful and efficient with dealing with the issue. I would definitely recommend this company to everyone.”

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Posted 6 years ago

“Rescue man arrived sooner than advised initially and he was confident , courteous and helpful. It was my first breakdown ever and I felt comfortable dealing with this firm. Recommended.”

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Posted 6 years ago

“Fast response to my call, had ETA within 10 mins and was at home within an hour of my breakdown, thank you.”

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Posted 6 years ago

“Had a quick response when I needed them”

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Posted 6 years ago

“It was extremely easy to organise, telephone call answered immediately even though it was a Sunday. The young engineer was efficient, clean and just got on with the job in hand plus advising me on what I should do next. I was very impressed and will definitely tell others about the good service.”

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Posted 6 years ago

“Good customer service and fast response. Appreciated 👍👍”

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Posted 6 years ago

“after your failure to take payment from my account for breakdown insurance renewal and my further attempts online were unsuccesful on leaving my phone number you quickly phoned me and my cover has been renewed,”

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Posted 6 years ago

“The operator was very calm, polite and informative regarding the process and rescue arrival time. The attending rescue operator was friendly, efficient, and obviously experienced. It was also extremely pleasant to receive a phone call from the operations centre to check that I had made it to my destination safely. Thank you.”

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Posted 6 years ago

Emergency Assist Ltd is rated 4.2 based on 3,469 reviews