Emergency Assist Ltd Reviews

Name: Emergency Assist Ltd
Address: Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire, Wisbech
Rating: 4.20

4.2 Rating 3,470 Reviews

83 %

of reviewers recommend Emergency Assist Ltd

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Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought the initial phone call was trying to put me off using the service telling me if the breakdown service arrived and I wasn't there I would be charged I was then told if I wanted to go get something to eat or drink or stretch legs to do so I asked what if I was doing this AND the service turned up I was told a phone call would be given 10 min before his arrival I luckily did not leave the vehicle but no phone call was received so just as well I didn't. I was also left to wait as a woman on my own for one and half hours .when I asked the advisor why so long a wait he said it was really busy .when the breakdown man arrived he was on call for 24th hours and he had received the call at 530 this was his first and only call of the day yet he did not arrive till one and a half hours later but he lived 10 min at most away.the breakdown man was lovely and extremely efficient and helpful , I believe as this was my first time of using you I was not impressed by the overall service .”

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Posted 8 years ago

“It's not really possible for me to write a review as I've only just purchased the cover of the internet, but I am curious to why my policy cover states recovery to the nearest garage and your advertisement states I can be recovered to my home address which is to only cover I require”

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(05/07/2016) - Posted 8 years ago

“very easy to join and am now awaiting paperwork/information etc,,,,,,”

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(29/06/2016) - Posted 8 years ago

“Poor service as I had to wait for two and half hours. I don't think I will renew with them”

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Posted 8 years ago

Mr Ata-gyamfi, Thank you for your comments. Whilst the attendance time on this occasion was longer than we would normally expect there is as always an element of force majeure will all breakdown attendances. In this instance given the location, time of day and traffic volumes, the attendance was over our normal threshold. We apologies for this, however, we hope that on the previous two attendances to your vehicle in the last 4 months the service and punctuality was as expected. Regards 2Gether Motor Breakdown Team

Posted 8 years ago

“Mechanic was very efficient and friendly. The only downside was I mentioned my spare looked a little down on pressure!he didn't check it with a gauge but he said it looked fine. When he left I did check it and found it to be down, a very kind neighbour did pump it up for me. As I had a 60 mile journey home I wanted to make sure it was safe. So overall service was good but just a shame it fell a bit short at the end.”

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Posted 8 years ago

“I know this is a cost effective policy. I cancelled my RAC as they wanted to increase the price by 50% even though I'd never used it. However I only got to see the exclusions after I had paid and it appears that the two most likely mishaps - running out of fuel or a flat tyre are either not covered or subject to clauses. And will I be asked for a main dealer stamped service book before the vehicle is repaired? Not happy and don't think I've bought peace of mind do I couldn't recommend you.”

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(04/07/2016) - Posted 8 years ago

Mr Ashley, Thank you for your comments. Whilst you will not be asked for a copy of your vehicle's service history at the point of breakdown, any breakdown policy available to purchase has terms and clauses noting the vehicle must be in a maintained and road worthy condition. All of our policy wordings are available in full prior to purchase for your perusal, and whilst we do not cover either misfuelling or running out of fuel as standard, flat or punctured tyres are covered subject to a serviceable spare or inflation kit being carried aboard the vehicle in question. Regards 2Gether Motor Breakdown Team

Posted 8 years ago

“Amazing cover at amazing price. Had slight trouble setting up on line because changed car registration that same day. But very friendly and helpful representative sorted all out for me. Not used the actual breakdown service as yet but feel I am in good hands should I.”

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(05/07/2016) - Posted 8 years ago

“I have only now purchased the motor break down service. It will only start in 2 week's time. The reason for buying it is that I am getting old (83) and am not as good at changing wheels etc, as I used to be. I use the car very little and I wanted the insurance to be for my home address too. J.L.”

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(04/07/2016) - Posted 8 years ago

“Breakdown service was excellent. The recovery man couldn't have been more helpful and pleasant would definitely recommend.”

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Posted 8 years ago

“Just bought the policy , haven't tested yet. Give some time then shall write a review”

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(05/07/2016) - Posted 8 years ago

“Very good value but hope I do not have to use it.”

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(04/07/2016) - Posted 8 years ago

“Looked good value for the money paid and it was very quick and easy to get cover online took less than 10 minutes from start to being paid for.”

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(04/07/2016) - Posted 8 years ago

“The call out took 1 hour and was told up to 90 mins received the ETA within 5 mins via text. Was told they would call when 10 mins away but no call received. Was told my policy did not cover towing to a garage only spare wheel change. I had a spare so no problem but thought it was standard practice to offer to fix an issue or to tow. Apparently not.”

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Posted 8 years ago

“Excellent service, I will be back for a quote when my house insurance is due.”

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(04/07/2016) - Posted 8 years ago

“EASY TO USE WEBSITE - THIS IS THE ONLY CONTACT I HAVE. GOOD PRICE FOR COVER.”

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(04/07/2016) - Posted 8 years ago

“This insurance seemed like a very good deal in comparison with the others I had looked at.”

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(28/06/2016) - Posted 8 years ago

“I found the application for and overall process to be relatively to understand and what I didn't understand I telephoned and got the answers I wanted before purchasing my policy.”

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(29/06/2016) - Posted 8 years ago

“Very happy with everything but still haven't received any paperwork ??”

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(20/06/2016) - Posted 8 years ago

“Cant say a lot really as only just took the policies out, I'll only find out how good they are if needed.”

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(26/06/2016) - Posted 8 years ago

“Good clear presentation of what was offered for the cost. Cannot comment as yet to 'need' the cover .”

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(27/06/2016) - Posted 8 years ago

Emergency Assist Ltd is rated 4.2 based on 3,470 reviews