Emergency Assist Ltd Reviews

Name: Emergency Assist Ltd
Address: Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire, Wisbech
Rating: 4.20

4.2 Rating 3,470 Reviews

83 %

of reviewers recommend Emergency Assist Ltd

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Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

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Anonymous

Anonymous // 01/01/2019

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“I emailed over my change of address and had a reply it was done. When my renewal came up 1 month later, I had an email saying the bank had rejected them taking the money and I had to call a number. I struggle to speak on the phone, hence me happy to renew with no phone talking so I emailed and asked if the address change had been done as I had the money in the account. Then someone tried to call me. I didn't ask someone to call. Then someone emailed me and ignored the question about my address and told me to call. Again I said I can't call and will you check the address. Eureka, they checked the address and the change had not been done. Some people don't cope well with stress and all of the above triggered stress. Not great. Even when I forwarded the email saying one of the team had done the change a month ago, there was no response, no apology. Not great”

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Posted 6 years ago

“I have never had to use your breakdown assistance but my brother has a policy with you and needed assistance and the recovery truck was there within 30 minutes excellent service and good value for money”

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Posted 6 years ago

“Good value for money and very easy to join on line.”

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Posted 6 years ago

“Friendly customer service”

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Posted 6 years ago

“Very quick response and friendly and helpful service”

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Posted 6 years ago

“AS WITH COMMENTS FROM A PREVIOUS CLIENT I HAVE HAD DIFFICULTY IN RETRIEVING THE COST OF MY TOW FOLLOWING A SKID INTO A DITCH. I WAS CHARGED £300 BUT TOLD THEY EXPECTED THE FEE TO BE AROUND £69 WHICH I HAD NO CONTROL DUE TO NO PHONE SIGNAL AND THE RECOVERY MADE BY THE LOCAL CONSTABULARY ! VERY POOR CUSTOMER SERVICE WITH NO CONTACT BEEN FORTH COMING ! I HAVE ISSUED LITIGATION FOR THE MONEY I PAID !”

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Posted 6 years ago

“Well policy not actually kicked in yet so this comment results to the lovely price :)”

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Posted 6 years ago

“We have 3 cars insured with you - when they were with 2gether we used them for my sons on a few occasions and had no problem, since they have been with you we have had two bad experiences and will not be using you as each one expires again. Firstly my son called you out as his car wouldn't start when your mechanic came it just started, he said to my son well nothing I can do call me again if you have any other problems on the way out my sons car again broke down he called you (as he was told to)and was charged £100 as you had already been out that day. Then we slid into a ditch and couldn't get the car out the only time we have ever called you for us in several years and was told we weren't covered. Not great we will be going to green Flag”

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Posted 6 years ago

“easy to navigate the system and can add on extras easily.”

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Posted 6 years ago

“Easy to arrange and cheap through Groupon.”

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Posted 6 years ago

“My car wouldn't start in the garage during the cold spell and snow. Called for assistance and someone came out in under 90 mins which was great. However I was just told my battery was dead. Despite the breakdown man turning up in a recovery truck he said he wasn't authorised to recover my car less than a mile down the road to leave at the nearest garage as my policy is 'home start' only cover. What the heck does home start cover cover then if they chap failed to start my car at my home! Pathetic! Avoid!”

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Posted 6 years ago

“Offered excellent support for little money!”

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Posted 6 years ago

“The call for reporting the breakdown was answered promptly and although waiting time was 90 minutes I received assistance in 35 minutes. Within 10 minutes the car started. The Recovery Operator was very courteous and helpful. So all in all a pleasant experience!”

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Posted 6 years ago

“im still awaiting my policy details even though I phoned and requested them”

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Posted 6 years ago

Jackie, Apologies these were not received. These have now been resent to you. If you continue to experience issue in accessing the documents please call us on 01945 586200. Regards Emergency Assist

Posted 6 years ago

“Breakdown covet at a sensible price”

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Posted 6 years ago

“Even though I'm a member I've never actually used the service yet”

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Posted 6 years ago

“Not had to use them in an emergency yet,but I think the price and level of service are good value for money”

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Posted 6 years ago

“Easy to set up at the right price, just hope the service is as easy if I ever breakdown.”

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Posted 6 years ago

“Easy to choose which elements are required when taking out the policy so you only pay for what you want. Fast application and approval.”

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Posted 6 years ago

“Helped me out when renewing my policy”

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Posted 6 years ago

Emergency Assist Ltd is rated 4.2 based on 3,470 reviews