Emergency Assist Ltd Reviews

Name: Emergency Assist Ltd
Address: Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire, Wisbech
Rating: 4.20

4.2 Rating 3,462 Reviews

83 %

of reviewers recommend Emergency Assist Ltd

Company Reviews

Metrics

Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

Write Your review

Tell us how Emergency Assist Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“emergency Assist is a joke they should change their name they certainly do Not Assist I Parked my car in the local community centre when I came back car did,nt start Phoned the Breakdown refused to come out my poiicy was for to fix at roadside or take to garage Ended up calling my Local garage where my car gets serviced turned out it was a flat Battery they sorted out the problem car beeb fine ever since do not touch this Breakdown company”

Helpful Report

Posted 3 months ago

“I left my car at the car park in the Local community centre at 1 O0 pm came back at 5,00 pm carwouldnt start phoned Emergency Assist refused to come out I paid£30,46 Breakdown cover in Jan 2024 got some one my self at the cost of £72 czrwas mot & Serviced”

Helpful Report

Posted 3 months ago

“Will only tow to a local garage even if it's closed on a Sunday”

Helpful Report

Posted 3 months ago

“Nota good Breakdown company my car wouldn’t start I phoned them& they refused to come out Had to get someone my self from the garage it cost me 72£ not happy”

Helpful Report

Posted 3 months ago

“Go for someone else. These guys trick you with their small print as is always the case these days.”

Helpful Report

Posted 4 months ago

“Scam DO NOT USE”

Helpful Report

Posted 4 months ago

“these are definetly the worst company i have ever dealt with they will only bring a car to a garage they do not fix it the man on the phone asked so many questions i nearly had a breakdown myself, i could hardly hear him and i don't think he should be allowed to answer calls i rang back an hour later to cancel only to be told by another man it was already cancelled i asked why and he said because i wouldnt give the name of a garage a great whopping lie i did name a garage only the first guy put the phone down on me please please avoid this company they are useless”

Helpful Report

Posted 4 months ago

“Don't trust them at all especially when you have a breakdown, I was told to look for a garage at 1am when I.had a breakdown because they said they only recover the vehicle 15miles away from the place of incident, imagine with 2 children at that hour, a week later I contacted them to explain this they shifting the goal posts. Be careful when you join them.”

Helpful Report

Posted 4 months ago

“Terrible company using every excuse not to attend to your breakdown. DO NOT USE AS YOU WONT BE COVERED SHOULD YOU NEED ASSISTANCE. Don’t be fooled by the good reviews, wait until the good reviews need assistance then that will change.”

Helpful Report

Posted 4 months ago

“They do not bother much about your situation. They only take car to the chosen by you garage. They do not send mechanic on place to fix it if possible. I took Premium Membership but when was time to claim money from Parts and Labor cover they inform me that I need a proof of full service for the last 12 months. From my experience is better invest in full service rather them. They sell false promise. I do not recommend or trust them.”

Helpful Report

Posted 4 months ago

“DO NOT USE THIS COMPANY. THEY DO NOT CARE IF YOU DIE ON THE HARD SHOULDER. I HAVE NEVER IN MY LIFE ENCOUNTERED SUCH DISGUSTING SERVICE. ABSOLUTE SCAM MERCHANTS. EVERY SINGLE ONE OF THEM!”

Helpful Report

Posted 4 months ago

“Scam I wait for clim more then 2month”

Helpful Report

Posted 4 months ago

“So being stuck on the side of the road, I call my breakdown cover company expecting an answer and some help, after all that’s what I paid for! Absolutely nobody answered the call, I wasn’t even in a queue- nobody answered! Absolutely dreadful service!!”

Helpful Report

Posted 4 months ago

“I have a comprehensive policy which includes home start... This morning car wouldn't start ..phoned up Emergency assist and got a young lady I can only assume was in a call centre in South Africa who told me I would have to phone back with the post code of my nearest garage...this is before anyone has been called out and looked at the car!!! How many of you know the post code of your local garage? Don't use... they're cheap for a reason.”

Helpful Report

Posted 4 months ago

“It's a scam. Should of read the reviews.. They won't recover you, you will be dropped to the closest garage. And will pay for that privilege.”

Helpful Report

Posted 5 months ago

“Absolutely terrible service Absolutely terrible service, do not waist your money, join AA instead. I broke down in my large motorhome in a very dangerous location, cars just pushing past when I couldn’t move on a dangerous junction. I called these guys to recover me and they wouldn’t help unless I told them a garage where they would get me too close to where I was. I did know the area at all and it was around 5 pm on a Friday afternoon. They refused to send anyone out until I found a garage. Wouldn’t even come out to see if they could get me going and I had premium cover. I told them about the dangerous position and they just did not help in anyway at all and left me stranded. Luckily I had AA cover as part of of my bank account. The AA were with me is less than an hour and managed to get me home. DO NOT use this company, they will leave you stranded and not even call back to see if your safe or anything I fully intend to officially report these to the omnibus. They will not help you when you break down”

Helpful Report

Posted 5 months ago

“Shocking dangerously inept response when you breakdown. Wont recover you unless you find a garage willing to drop tools to look at your car within 25miles. No national recovery even if that is what you pay for.”

Helpful Report

Posted 5 months ago

“I have had long running issues with this company, they are APPALLING. They have lied on a number of occasions to cover their back, most recently they LIED IN A SUBJECT ACCESS REQUEST RESPONSE and have failed to respond to requests as to why they lied. I had Premium cover (still have as they have failed to cancel my policy following my request to in February) - they refused to send assistance when I got a puncture unless I paid a minimum of £125 (I declined to), even though their literature states that flat tyres and punctures are covered under all levels of cover and I met all the terms - they failed to respond to a postal complaint that they received, and signed for, in February. They only responded when I filed a second complaint via Resolver and didn’t refer to some issues that were raised in the postal complaint. On receiving professional advice, I made a Subject Access Request, questioning when they received my postal complaint and responded to it, along with the current status of my policy. Tom Coates responded to the SAR stating that they received my postal complaint on 16 April, after I made my further complaint via Resolver. I have signed evidence they received my letter on 26 February, and they were sent a copy of that on 16 April but still chose to LIE. I have questioned why they have lied - NO RESPONSE. They manipulate their Trustpilot score by getting people to review them before using their service. THERE ARE VAST AMOUNTS OF NEGATIVE REVIEWS ON THE INTERNET FROM PEOPLE THEY LEFT STRANDED, THEY LITERALLY MAKE UP THE TERMS AS THEY GO ALONG. *** If you do decide to take cover, use a cashback site, eg Topcashback or the like, you will get 55% of your premium back. Hit them where it hurts, they only want your money for nothing, a really nasty company.”

Helpful Report

Posted 5 months ago

“Stay away if you can. They demand payment of £10 for cancellation even before policy actually started. I received terms and conditions after purchase and found out their policy is constructed the way everything is on discretion, cover you max to £2000 and no pets. Recovery of the vehicle from abroad can cost thousands, with them you are only going to stay without help. There a plenty of reviews from people who were refused help and left on the street after finding some excuses, even damaged tyre doesn’t qualify as they say it’s your fault so no assistance. Absolute con artists!”

Helpful Report

Posted 5 months ago

“SCAM SCAM SCAM!! DO NOT USE! Awful company designed to profit off the misfortunes of others! Called 11months ago with dead battery - no call out provided as they could not access, I arranged myself to get the battery replaced and had it MOT and serviced and drove it for 11months no issue. Then when car wouldn't start today they said it was an 'ongoing issue' so they couldn't recover without me paying extortionate prices!!!”

Helpful Report

Posted 6 months ago

Emergency Assist Ltd is rated 4.2 based on 3,462 reviews