Emergency Assist Ltd Reviews

Name: Emergency Assist Ltd
Address: Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire, Wisbech
Rating: 4.20

4.2 Rating 3,469 Reviews

83 %

of reviewers recommend Emergency Assist Ltd

Company Reviews

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Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not had To use the cover thankfully but easy to buy on line and a fantastic price”

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Posted 6 years ago

“You still state in the documents that a claim cannot be made in 1st 48 hours of policy, although I am renewing existing policy. It is no good at all to have invalid breakdown cover for 48 hours. This happened last year as well. When asked, you say that my cover is continuous, but the wording says it is not. I thought you were going to rectify the wording after I pointed this out last year, but you still haven't.”

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Posted 6 years ago

“Second year with Emergency Assist excellent”

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Posted 6 years ago

“Very prompt service, within less than an hour of telephoning, I was on the road again. Very courteous mechanic - all in all, excellent service, would recommend to anyone.”

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Posted 6 years ago

“Booking and paying for the policy was easy. I did have to call them out once to my home. I had a bit of a wait but the man was very helpful and polite when he arrived.”

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Posted 6 years ago

“There has been only one occasion when I considered making actual use of the service, this when I assumed my car's battery to be flat (I sometimes forget to switch off the lights or whatever!) and made an enquiry for assistance but was advised that the service did not provide for a flat battery problem (near home). Surprising? Shocking even? For that reason alone I might reasonably have scored the service "Very Poor". Against that, I've not experienced actual service being provided so been unable to judge such as time taken to attend. Ultimately though, there is no getting away from the fact that the annual subscription charge is, by any standards, so very reasonable that, until such time as I experience actual bad service in operation, I'm happy to run with it and consider that it appears to offer at least a "Good" rating from me!!”

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Posted 6 years ago

“We broke down on the way from home to South Wales from Cornwall July 2018. The team were so helpful, kept me up to date on progress before the recovery and checking up on progress of the repair etc after we had been towed to a garage to make sure all was ok. Would highly recommend!”

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Posted 6 years ago

“Called this morning - a lady was very helpful and very swiftly managed to arrange a refund of a new policy and renew my old policy so I could benefit from being a loyal customer. A very happy customer. Only thing to improve would be to cut down the waiting time when calling CS. Otherwise, splendid! Also, a great value for BDI.”

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Posted 6 years ago

“Haven't had to use your services, but I'm sure you will be great?”

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Posted 6 years ago

“Really helpful and supportive.”

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Posted 6 years ago

“I am happy with the service but when it comes to renewal you can spend too long on the phone waiting - I nearly went with someone else When you work full time this is not good - you need extended working hours”

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Posted 6 years ago

“Fantastic courteous and extremely helpful”

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Posted 6 years ago

“This is the second year I have dealt with Emergency Assist Ltd. Last year I did have to call them out once and they were most helpful and courteous. Obviously the cost was also very fair.”

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Posted 6 years ago

“Could you please add more cheaper extra covers, there abit pricey for extras.”

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Posted 6 years ago

“Not yet required the service. However the policy was easy to set up and at a very reasonable cost for the cover provided.”

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Posted 6 years ago

“It took 3 emails and nearly a week to get an answer from customer services absolutely appalling”

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Posted 6 years ago

“Excellent service from beginning to end. Prompt answer to my phone call from a very helpful and courteous young man, a much faster response time from the recovery vehicle than I was expecting and polite, efficient service from the young man driving it. I would highly recommend Emergency Assist Ltd.”

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Posted 6 years ago

“Prompt, efficient; reliable service. Glad I renewed with you. Likely to do so again in the future if service remains the same.”

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Posted 6 years ago

“You said you would forward the new documents for the year still haven't arrived, it should be automatically done 15/07/18”

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Posted 6 years ago

“Shocking service ... This company hides behind terms and conditions ... Poor response time, Lucky to get an answer on their emergency line, hidden charges. Cheap for a reason. Do yourself a favour and go with a reputable provider. Most positive reviews are from people who have never had to use the service. From experience I can say that you really don't want to be in a situation where you need this shower.”

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Posted 6 years ago

Emergency Assist Ltd is rated 4.2 based on 3,469 reviews