Emergency Assist Ltd Reviews

Name: Emergency Assist Ltd
Address: Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire, Wisbech
Rating: 4.20

4.2 Rating 3,470 Reviews

83 %

of reviewers recommend Emergency Assist Ltd

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Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would avoid this company. I had a breakdown for the first time in years recently. The car wouldn't start, turned out to be a battery drain due to shorter journeys being taken in the vehicle and the wintery weather demanding more electric items in the car being used. Even though I'm a paid-up member, they charged me an additional £125 because the battery drain was down to "human error" and therefore I was liable for this as per their terms and conditions. If this is the case, then surely any fault that might occur with your car could be down to their version of 'human error'. This means in addition to your annual fee for their cover, you could well be paying £125 additional fees for a call out.”

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Posted 10 months ago

“Stay away from this company, i would not recommend for following reasons. Very hard to communicate with them, poor customer service excessive handling charges for any minor changes. Cancelled my policy with them with 8 months before expiry but no refund offered instead wanted me to pay them more money when i had no vehicle to cover.”

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Posted 10 months ago

“I broke down with my 2 elderly parents in the car on a freezing day my hazards were working and I was pushed to the side by a passer by I rang emergency assist explaining my car had just stopped at the lights after a while the lady tried to tell me I hadn't provided paperwork from a breakdown 18mths previously and I wasn't covered I told her I had but after ages and getting nowhere I asked to speak to an supervisor he argued it too and said I would have to pay over 300 to tow my car they also tried to tell me it was like a fault i had 3mths previously which i had rung them to ask if they put batteries in as my friend said her breakdown did they dont , noone came out as my car was in my road and i went to Halfords like anyone would and got a battery there and my husband put it in after 2hrs of freezing and getting nowhere I did speak to a lovely supervisor who immediately saw the paperwork for breakdown 18mths ago the one noone previously could see and couldn't apologise enough saying she would send an urgent recovery ASAP but in meantime a friend had got a mechanic out and got the car wking in 5mins due to a loose coil I wrote a complaint and it was answered stating because of my battery going 3mths previously and me not issuing paperwork I wasn't covered I did reply to this email stating wot paperwork was needed as noone came out to me I had a flat battery and it was replaced but STILL noone has bothered to reply to me Then 3 days later I get an email asking me to renew as I'm a good customer at discount!@@@! I paid for the breakdown and when I needed it you refused it so disgusting Company and in all my friend eyes 2 Won't be coming bk and thanks for Yr concern over my 2 88year old parents!!!!!”

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Posted 10 months ago

“Insured my son on his moped and moped wouldn't start when out so called recovery, they sent someone who didn't know about mopeds or how to load it onto transport - I had to show him how to use his vehicle! Called them for second time 5 months later and told I have to pay £125 as the same fault - the fault being it won't start!! No peace of mind with this company and will not be renewing !!”

Helpful Report

Posted 10 months ago

“On 10th February I requested assistance from Emergency Assist It appeared to be the same fault I had incurred recently and I volunteered that information. I was then told ‘the small print’ states they would not respond (or charge me £125). The fault appeared to be a ‘dead battery’. I also pointed out that at the time of the last call out, as I recall, I was told there was no need to get the battery checked just go for a short drive to recharge. The battery is almost as new – well 2017 – but the car has only done around 18,000 miles i.e. not in my opinion or one of your contracted agent’s opinion, normally reason to consider a replacement battery. I was then told that ‘the call out ‘ staff are not responsible for giving advice. I pointed out these were the people that Emergency Assist ‘contracted’ to perform the call out and it would seem pointless to ignore their advice, about the car, to satisfy your small print. [If I was advised the car was dangerous to drive I wouldn't ignore that just to conform with the small print]. It would seem ‘stupid’ to think this should be ignored or need me to refer to the small print. I can confirm that to be cautious I did call into Kwik Fit locally and I explained the scenario and asked whether they could check the battery. I was, however, advised, at this point in time, they were unable to do so because they had not had training on any form of electric vehicle (my car is a self-charging Hybrid). I accept their statement ..but .. seemed a little unhelpful. Any explanation by Emergency Assist was treated with a polite ‘ go away ‘. The young lady was pleasant enough but unable to provide what I would consider a reasonable explanation and there was no other more senior person available. A truly dreadful experience and appears, in this case certainly, not to be a valid reason NOT to perform the task for which I purchased ‘break down cover’. I managed to find a retired mechanic who lived about 20 yards away so was up and running in no time. I subsequently went to Halfords who ran a test which gave a result (print out) “GOOD, RECHARGE”. I was suspicious had additional checks performed which showed the battery was not holding a charge. I got the battery replaced. All turned out well - but could have been so much worse - i.e. late at night on a motorway. I am well retired so could easily have been problematic and potentially dangerous. Just seems appalling behaviour and one that could put lives at risk.”

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Posted 10 months ago

“To summarise, this company is a con. Get your insurance with AA, it is a bit more expensive but you will not be putting your money in the bin or find yourself in some desperate situation. If there were 0 stars, I'd give them 0”

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Posted 11 months ago

“Had a tyre blow out on a very busy dual carriageway managed to limp to a lay-by. Phoned EA for assistance but they refused to attend unless I could provide a receipt for a battery that was fitted 11 months earlier. Provided said receipt from Halfords but they still wouldn’t attend unless it had car reg on it???. I explained on four occasions that Halfords don’t note car reg on receipts when fitting new batteries and if they did add one this moment in time would be fraudulent. All they would offer was for me to pay £125 for them to attend. As it was early evening on a Sunday had to pay for taxi to get home and pay for someone the following day to remove damaged tyre and fit spare skinny. Please steer clear of EA as they DO NOT Provide EMERGENCY COVER OR ASSISTANCE. I have cancelled my policy with EA and signed up with Green Flag”

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Posted 11 months ago

“Like others the cover isn’t really the cover you think you’re getting. Broke down tonight and was told that onward journey cover meant I’d be stranded at a garage nowhere near my home and responsible for organising my travel from that remote garage myself. I could then apparently claim up to £40 back. Oh and I had to ring round the garages to find one that we could recover the car too. All in the cold, dark on my own. Sarky operatives too. Utterly awful! Avoid.”

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Posted 11 months ago

“I’ve never used them, hence 4 stars, but I heard they are great. And today I contacted them to cancel an auto renew today. I was fairly sure I’d be penalised, but I was not. They were super helpful and have cancelled for me. I feel super grateful and happy.”

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Posted 1 year ago

“Avoid at all costs - they gave loopholes all over their wording to ensure they don’t come out to you! Cancelling my policy as we speak!”

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Posted 1 year ago

“Terrible avoid at all costs Wouldn’t come out to me as Halfords had fitted my new battery”

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Posted 1 year ago

“It's a rubbish recovery. Their terms are not straight at all. Please avoid if you can.”

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Posted 1 year ago

“Scam company with scam policies, avoid, avoid, avoid. Broke down on motorway -1 degrees outside, electrics failed. Managed to get off with police assistance. Contacted the company, took 6 minutes to answer. They asked the first fault I noticed and I advised it was that the heaters had stopped working and the windows were freezing up. I then advised vehicle now wouldn’t start. They refused to come out as the original fault was a faulty heater and the vehicle was still operational at that point. Absolute shisters, use a reputable company”

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Posted 1 year ago

“No one answered the phone or replied to my emails, rang several times. Had to get a friend to assist in the end.”

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Posted 1 year ago

“absolutely atrocious dealership! didn’t want to recover my vehicle with no grounds. had no respect and didn’t want to go to any trouble to help pick up our car. wouldn’t recommend this service at all. AVOID !!”

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Posted 1 year ago

“Attempted to get vehicle recovered due to major oil leak and no oil in vehicle, refused recovery as vehicle was serviced 2 months ago and tried to suggest the audi service was result of the service - absolutely no idea how that can be the basis for a refused recovery just seems they’re looking for any excuse not to recover seems like a scam company AVOID”

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Posted 1 year ago

“Would give a minus if possible. Broken down Boxing Day took long time to answer. Told them clutch had gone and I had a lady 85 and her dog with me.Also on a very busy road no footpath. After lots of questions and kept holding the line. She then told me they would not come out....because I’d called them Oct for flat battery and I wasn’t covered for that either! So unless I could show them I had been to a garage and that car was in good running order there would be a charge of £290 . I told them the police had pulled up to make sure recovery was available. One and half hours trying to stall the recovery for me. I had to use a recovery the police gave me when they came back to check we were ok. Seems they do this often looking at other reviews. There is a scam going on with this.....it was very frightening ? AVOID AVOID AVOID”

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Posted 1 year ago

“Didn't turn up and wanted to charge another £100”

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Posted 1 year ago

“I got a puncture on the evening of Tuesday 12 December and called for assistance after failing to remove the wheel nuts myself. The roadside assistance driver who was sent also could not remove the tyre. He did not even have a power assisted tool to remove the wheel nuts. It was later in the evening and the garage was closed with no street parking and I had to get home for my children. The driver said to call back in the morning to get taken to the garage. On calling back, I was told I had to pay a cancellation fee of £98 because I cancelled the call out. A second call to them increased the fee to £125!! As the policy has unlimited call outs, I fail to understand why I would have to pay a cancellation fee. Their driver was the one who failed in the simple task of removing the tyre. Another breakdown company came the next day, removed the tyre with the proper tool, replaced it with the spare and I was on my way. The breakdown service and customer service are not up to the standard they should be. It is true that you get what you pay for.”

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Posted 1 year ago

“AVOID AVOID AVOID!! Two vulnerable disabled passengers Stranded on M74 when car broke down in sub zero temperatures left for SEVEN hours before recovery turned up despite dozens of calls, being left on hold and cut off deliberately then at midnight taken to middle of Glasgow 30 miles from home and left to make own way back. Hideous customer service. Zero stars”

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Posted 1 year ago

Emergency Assist Ltd is rated 4.2 based on 3,470 reviews