Emergency Assist Ltd Reviews

Name: Emergency Assist Ltd
Address: Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire, Wisbech
Rating: 4.20

4.2 Rating 3,470 Reviews

83 %

of reviewers recommend Emergency Assist Ltd

Company Reviews

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Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When my car broke down i contacted Emergency Assist the process was very clear and they sent out a local company which arrived within the hour and they got me back on the road”

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Posted 6 years ago

“Great price.. not used yet. Easy to join”

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Posted 6 years ago

“good response time when I needed road side assistance and polite helpful mechanic. Good telephone response, polite and helpful. value for money.”

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Posted 6 years ago

“I called Emergency Assist when we had a leak in the bathroom which was running down into our kitchen. The service they provided was second to none. From our initial call, to the emergency repair and a follow-up a day or two later to reconnect some pipework,which was quite a large job. I couldn't fault the service they provided and recommend them highly.”

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Posted 6 years ago

“Prompt email with new policy”

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Posted 6 years ago

“Have not used breakdown yet but admin is brilliant.”

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Posted 6 years ago

“It covers my needs and it is affordable”

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Posted 6 years ago

“This service is a con I phoned at 5PM yesterday, I was told 60-90 minutes - 3 1/2 hours later i rang and was told the job was complete !!! The breakdown company they used (called D and G apparently) have blatantly lied to Emergency Assist, they claim they turned up at my address and there was no vehicle and I never answered my phone. That did not happen, I have been waiting for them to arrive and have received no calls. These guys claim typically 50 minutes and when busy, 90 minutes to get to you and promise an update when the breakdown service is on the way - this did not happen. I had no update nor any breakdown vehicle turn up. There are only two people working there of an evening. The poor lad who took my call apparently phoned his supervisor (Jack) - who told him to charge me for a call out and they would look into it tomorrow. WOW !!!! There is no one available of an evening that can make a decision and Jack the supervisor had clearly told the lad, Nathaniel, that he would not take any more calls to resolve a customer problem. Their recorded message bangs on about customer care and how they work with customers. They don't. Heaven forbid a more vulnerable person than I had a similar issue with this outfit. This is a complete cowboy outfit. Avoid and go to a reputable breakdown service instead. From my experience this is the sort of business Watchdog investigates. To maintain an audit trail I have emailed their complaints and enquiries email addresses 3 times today asking for the outcome of their "investigation" and proof that the breakdown service actually did call me. I have asked for a full refund now too. Unsurprisingly I have had no reponse”

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Posted 6 years ago

“Selecting Emergency Assist was the better move than that of the AA or RAC. The benefits we receive far outweigh those offered by the fore mentioned. Although I have not had the occasion to use their service, it's good to know I have their services to rely on should I have the misfortune to breakdown”

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Posted 6 years ago

“Informed and helpful”

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Posted 6 years ago

“Was at the side of the road was refused roadside assistance by the abrupt telephone operator, was towed back home as it was 23.00 at night after waiting nearly two hours in the cold as all the garages were closed. The man who assisted me said I could phone Emergency Assist in the morning and get moved to a garage. Emergency Assist refused this request saying I would have to pay an extra £100 for this service. Not happy with this company at all will not use again.”

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Posted 6 years ago

“Easy to do not used them yet”

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Posted 6 years ago

“Had breakdown cover and excess protection for just over £20. You can also add on extra stuff at fab prices, def worth a look and getting a quote if your renewal is due. Not had to use them yet thankfully so can't comment on anything else other than price at the moment.”

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Posted 6 years ago

“Easy to deal with and quick response from breakdown company”

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Posted 6 years ago

“Be Warned. Be very AWARE. Read the teeny weeny type face/ small print of their Terms & Conditions. Their 'National Recovery' does not mean what normal people understand as National Recovery!!!!!! We paid a hefty price for not checking every single word of their small (and it's small!) print.”

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Posted 6 years ago

“Very competitive prices, and great service when I had to use them for a flat battery.”

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Posted 6 years ago

“i was on the motorway for 2 hours with a child and given wrong eta three times the recovery man showed me when he got the request to get us and this was after i rang twice and was told it would be 20 mins or he stuck in traffic did the job for the money but very slow”

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Posted 6 years ago

“I did it all online. Ofcourse I haven't used them yet, and hopefully I won't need to, but at 68yrs of age, just knowing that they are there for me if I do break down gives me peace of mind.”

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Posted 6 years ago

“I've only had to call for roadside assistance once due to my car not turning on and the service was great- car was fine aftwards.”

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Posted 6 years ago

“It was very easy and straight forward to get breakdown cover with Emergency Assist but I still have no idea what phone no I need if I breakdown.”

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Posted 6 years ago

Emergency Assist Ltd is rated 4.2 based on 3,470 reviews