Emergency Assist Ltd Reviews

Name: Emergency Assist Ltd
Address: Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire, Wisbech
Rating: 4.20

4.2 Rating 3,470 Reviews

83 %

of reviewers recommend Emergency Assist Ltd

Company Reviews

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Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good easy set up but better to judge when have to use as a call out,hopefully wont be for long time”

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(23/01/2017) - Posted 7 years ago

“I found that using the web site to join 2Gether was not hard,if the service is as good if my car breaks down I would say execlent”

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(21/01/2017) - Posted 7 years ago

“My policy does not come into force until Feb 10th but had no problems setting policy up and communication was good!”

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(15/01/2017) - Posted 7 years ago

“I can not comment on how helpful in a breakdown, as thankfully I have never had to use. This is my second year with them, they are not the cheapest or not the most expensive, but if you read your policy before purchasing else where they offer a wider coverage for value for money and very easy to use online. I have changed my address mid term and that was very easy. Obviously the proof of a good breakdown company is the service they provide, I hope not to ever use, but it gives peace of mind that we have it. I would recommend.”

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(27/01/2017) - Posted 7 years ago

“Have not used the breakdown cover but terms and conditions including price very good.”

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(24/01/2017) - Posted 7 years ago

“Great service.”

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(23/01/2017) - Posted 7 years ago

“It did not”

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(24/01/2017) - Posted 7 years ago

“Very good response. Happy with the service.”

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(21/01/2017) - Posted 7 years ago

“Do not use this company for breakdown cover! You would be better to have no breakdown insurance than to take out a policy with this company! I don’t have the time to go into the whole sorry story but in short when you try to call their breakdown number you’ll most likely be left waiting at least 20 minutes for someone to answer your call. When they finally do answer, they then take your details and you’ll be left waiting again for someone to call you back – another 50 mins. If you’re lucky, they might contact a breakdown company in the right part of the country but be aware that their staff seem unable or unbothered to use google etc. to verify your exact location and will probably dispatch someone to the wrong place. The breakdown crew will fail to report back to 2gether this fact (probably as no one at 2gether is answering the phone). You will then be left waiting in the belief that someone is on their way to you when in fact absolutely nothing is happening. When you call back again (if you have any phone battery left by this stage), wait the required time for them to pick up the phone, they will then try to reorganise in the right location. All the while they will fail to keep you suitably updated as to what is happening. Approx. time from first call to likely arrival of breakdown crew – 4.5 hours Fortunately we were not stranded on the side of a motorway, it could have been a lot more stressful but seriously we would have been better off not having breakdown cover for the amount of inconvenience and wasted time this caused us. Moral of the story – don’t skimp on getting cover from a reputable company even if you do keep your vehicles well maintained and rarely need recovery.”

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Posted 7 years ago

“I am not very happy at all. This is a joke how I had to wait 4 to 5 HOURS for someone to come from your company. I broke down at 4:26 am on Saturday 10th of September 2016. At the end I got home at 9.40. I have attached a copy of how many calls I made to your company and kept all records for my self as well. I have spoke to different people and spoke to someone name Jack. The service was absolutely unprofessional and a joke. I did not know if they was playing games with me or joking with me when I wasn't in the mood for games. No real answers were coming out and kept saying a hour - half an hour and so on. At a stressful time when your car breaks down you need people from your company to say everything will be fine we right on the way and not say I don't know. if you guys don't know where your engineers are. How as a customer is that reassuring and how the hell are we pose to know where they are? I would never recommend and putting me under big presser and stress from this company.”

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(03/04/2016) - Posted 8 years ago

“Broke down and could not get an answer ....just recorded music...poor service.”

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(15/05/2016) - Posted 8 years ago

“Prompt arrival and got car started”

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Posted 8 years ago

“You promised me a cheque for £98 as I provided you with two receipts as requested via email. I'd appreciate it asap Chris Thomas policy number 2870423”

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Posted 8 years ago

“The phone call went very well and I was very pleased with this. We advised them we had 2 adults, 1 child and a dog. We waited longer than the 90 minutes advised, but weren't too upset about that. However the recovery driver was just awful. He was rude, impolite, didn't listen to us when we explained that we had told the call advisor to drop us off en route to the garage as he was going past our house. He said we couldn't take our dog at first, but we explained this had been agreed. He was constantly "huffing and puffing" and made us feel we were causing him a major inconvenience. It was quite awful. I have a disability and I am glad my husband was with us, otherwise the experience would have had a detrimental effect to my health. I have never experienced a recovery like it. We had broken down with our very poorly dog and son and were treated with contempt by this awful man.”

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Posted 8 years ago

“A long time to wait for assistance 90 min I was told. Rang at 8.15 recovery truck didn't get a call until 9.00am and was with me at 9.30. Can't praise recovery truck firm enough”

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Posted 8 years ago

“Stood out from the rest on an internet comparison search. Great value and for an additional £5 it covers your excess on any claims on your car insurance....how good is that ? Have already recommended it to friends”

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(21/10/2016) - Posted 8 years ago

“Hi, I went on holiday to Cumbria. At night time about 11 pm country side no houses nothing around us, hit rock and had a flat tyre. We couldn't manage to take the wheel off. Was dark etc. So we decided to walk 30 min to place we stayed and call in the morning. I called at 9 o'clock to ask for help. And from now on only horrible experience. Girl on the phone was rude, ask me where I'm taking car to? I'm sorry did I just told you I'm on holiday!! No idea where? Post code and house number where car is at the moment? Did I just told you, car is on side of the country side road. Can't tell you house number because there are no houses. She wasn't interested. We manage to find nearest post code online and ask to follow the road. The chap turn up eventually after 3 hours ( was told is going to be 1 or 1.5 hour) very unhappy& rude he had to drive from Carlisle. I thought this is his job! His car was to wide for road we kettle grip so he wanted to turn back. We find the other road where he can get to us. He didn't attempt to take wheel off just drop us off to the nearest tyre place and left without asking if we can get help there. Please avoid because in a difficult situation you can't repay on this cover. I will not use them again. I can understand waiting for recovery but can't understand how someone can take calls if doesn't get what is rural areas or not familiar with area ( we are on holiday)? AVOID AVOID AVOID”

Helpful Report

Posted 8 years ago

Thank you for your comments Anna. Understandably though, we need to ascertain your locality, whether you are on holiday or otherwise, otherwise we are unable to provide assistance. We apologise if you feel let down by the service but if you wish to discuss this further or speak with us in more detail regarding the matter please call us on 01945 465508 or email us at support@drive-365.co.uk. Regards 2Gether Insurance

Posted 8 years ago

“Can't fault the service. Easy call yo the emergency number. Mechanic arrived within the time I was advised I would have to wait. He was courteous and efficient. Problem sorted and back on the road. Very pleased. Excellent service!”

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Posted 8 years ago

“Great price. Easy to use website.”

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(22/10/2016) - Posted 8 years ago

“Web site was easy to follow. I havn't had a breakdown yet so can't comment yet”

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(23/10/2016) - Posted 8 years ago

Emergency Assist Ltd is rated 4.2 based on 3,470 reviews