Elite Garages Reviews

Name: Elite Garages
Address: Elite House, Unit 7 Star Road Trading Estate, Star Road, Horsham
Rating: 4.84

4.8 Rating 4,264 Reviews

97 %

of reviewers recommend Elite Garages

Company Reviews

Metrics

Info

4.8

Based on 4,264 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Elite Garages:

Elite Garages operate from 19 locations covering the whole of the south and south-east England. Recently the company celebrated 50 years in business.

We have grown as a family business, with 3 generations working together. From humble beginnings at a petrol station in High Wycombe, Elite Garages can proudly claim to be one of the leading fast fit retailers in the country and through it’s membership of Group Tyre represents in excess of 15% of the total tyres sold in the UK. With over 1 million tyres in stock across the group we pride ourselves on having excellent availability for all your tyre needs.

Elite is not owned in any way by any tyre manufacturer and therefore can offer the best unbiased, professional advice and bring value for money from top-leading brands all the way through to economy brands. We are able to meet all your tyre requirements including Run Flats, motorsport, track day, high performance, off-road, 4×4, budget winter and all season tyres. We have tyres to meet all needs, from a wheelbarrow to a Rolls Royce.

Visit Website

Phone:

01403756520

Email:

enquiries@elitegarages.co.uk

Location:

Elite House, Unit 7 Star Road Trading Estate, Star Road
Horsham
RH13 8RA

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Elite Garages 5 star review on 11th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt, efficient service for both MOT and full service. Very happy”

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Posted 1 year ago

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Posted 1 year ago

“This is the first time that I have used the services of Elite Garages but it certainly won't be the last. Very competitive prices and the staff are very helpful and polite. They also gave very helpful advice regarding my repair. Highly recommended.”

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Posted 1 year ago

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Posted 1 year ago

“I have used Elite in Edenbridge extensively, an MOT at Caterham on the Hill for a transit van and a mk4 Golf and have started using Canterbury's branch for my Golf. I have had nothing but excellent, reliable, friendly, helpful and cost effective service from them. I thoroughly recommend them.”

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Posted 1 year ago

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Posted 1 year ago

“Friendly staff and a quick and efficient service!”

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Posted 1 year ago

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Posted 1 year ago

“Very pleased with all the work on both our cars. Very helpful and welcoming.”

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Posted 1 year ago

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Posted 1 year ago

“Excellent service, appointment was made for me within 3 hours - I had overlooked my M.O.T - and car was ready for me to collect 2 hours later. Very friendly staff at this garage which I have used previously.”

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Posted 1 year ago

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Posted 1 year ago

“I suffered a flat tyre after travelling on the Lindfield to Ardingly road because of the many pot holes. A recovery vehicle having been called in the morning arrived after 4pm and transported myself and the car to one largish tyre retailer and fitter. They really did not want to know. So we travelled to Elite Garages opposite HH station. Immediately the young man behind the counter checked the appropriate tyres were in stock. They were so he told the loader driver to unload my car. The work started immediately and I guess I sat in the reception area for about an hour. During that time I could not fail to be impressed by the way the staff dealt with customers both on site and on the phone. I was most impressed with the service, the way I was treated as a customer and the quality of the work. I thoroughly recommend Elite and would definitely use them again”

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Posted 1 year ago

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Posted 1 year ago

“Good work quality. Pleased to see a vehicle inspection carried out prior to work being done. A shame customers were being advised of a 3 hours wait as of 0900 in the morning.”

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Posted 1 year ago

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Posted 1 year ago

“Great garage, staff always so helpful and reasonably priced :)”

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Posted 1 year ago

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Posted 1 year ago

“Hi needed some repairs doing to my partner's rav4 was recommended to try Elite by a friend, so last Wednesday while my partner was shopping in Morrisons I popped into Elite, I spoke to Jason who was very helpful and knowledgeable he formulated a plan to suit me and booked rav4 in for the next Wednesday, so far so good. I went across to Morrisons found my partner, she had nearly filled the shopping trolley up she had forgotten we were in the mx5 and not the rav4, paid for shopping back to car guess what puncture O/S/F drove round to Elite spoke to Jason who said they will repiar it would take about an hour as it was lunchtime said he would ring when done, so off we went back to Morrisons for coffee so far so good, halfway through our fish & chips phone rings guess what it Jason "tyre can't be repaired its has a hole in the side wall, also O/S/R has perished, N/S/R is 11 year's old what do you want to do? “ so I said Jason you have put me right off my fish 'n' chips now, I suppose best replace all 4 then, Jason agreed and would ring when ready, so fish 'n' chips finished back to garage car not ready yet Jason informed me that the brakes are all good they check them as the wheels are off. Was told to check my nuts after 100 miles I will let Elite do that, paid bill one happy customer, let's hope go's as well on Wednesday with the rav4 thank you Delboy 😁👍”

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Posted 1 year ago

Thank you!!

Posted 1 year ago

“Always a friendly welcome and a thorough service. Thanks”

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Posted 1 year ago

“Very helpful and knowledgeable too.”

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Posted 1 year ago

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Posted 1 year ago

“Great service , helpful and really professional staff !!! The only thing was the guys was understaff and really busy just few members on full garage which extend my waiting time for flat tire to nearly 5 hours even with appointment !!!”

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Posted 1 year ago

We're sorry to see your 2-star rating. Our tyre fitting system is on a first-come, first-served basis and we don’t offer specific time slot bookings, which sometimes results in a queue for tyre fitment. Apologies for any inconvenience caused. Please email us at enquiries@elitegarages.co.uk if you would like us to look into this further. Thank you.

Posted 1 year ago

“Very good friendly service”

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Posted 1 year ago

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Posted 1 year ago

“Brilliant service, well organised and flexible”

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Posted 1 year ago

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Posted 1 year ago

“Prompt and courteous”

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Posted 1 year ago

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Posted 1 year ago

“Only did MOT but was served excellence.”

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Posted 1 year ago

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Posted 1 year ago

“Had to wait 1 and a half hours in spite of dropping off tyre a few hours before.Not impressed with staff at Haywards Heath apart from admin person.”

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Posted 1 year ago

Hi, We're sorry to see your 2-star rating. Our tyre fitting system is on a first-come, first-served basis and we don’t offer specific time slot bookings. As our Haywards Heath branch is often very busy, this sometimes results in a queue for tyre fitment. Apologies for any inconvenience caused. Please email us at enquiries@elitegarages.co.uk if you would like us to look into this further. Thank you.

Posted 1 year ago

“Easy to book and they keep in touch with any car issues.”

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Posted 1 year ago

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Posted 1 year ago

“Polite, frendly and hounest. everything you want from a professional garage. I will be using them in future and have told my wife, kids and friends about them too.”

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Posted 1 year ago

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Posted 1 year ago

Elite Garages is rated 4.8 based on 4,264 reviews