Elite Garages Reviews

Name: Elite Garages
Address: Elite House, Unit 7 Star Road Trading Estate, Star Road, Horsham
Rating: 4.84

4.8 Rating 4,258 Reviews

97 %

of reviewers recommend Elite Garages

Company Reviews

Metrics

Info

4.8

Based on 4,258 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Elite Garages:

Elite Garages operate from 19 locations covering the whole of the south and south-east England. Recently the company celebrated 50 years in business.

We have grown as a family business, with 3 generations working together. From humble beginnings at a petrol station in High Wycombe, Elite Garages can proudly claim to be one of the leading fast fit retailers in the country and through it’s membership of Group Tyre represents in excess of 15% of the total tyres sold in the UK. With over 1 million tyres in stock across the group we pride ourselves on having excellent availability for all your tyre needs.

Elite is not owned in any way by any tyre manufacturer and therefore can offer the best unbiased, professional advice and bring value for money from top-leading brands all the way through to economy brands. We are able to meet all your tyre requirements including Run Flats, motorsport, track day, high performance, off-road, 4×4, budget winter and all season tyres. We have tyres to meet all needs, from a wheelbarrow to a Rolls Royce.

Visit Website

Phone:

01403756520

Email:

enquiries@elitegarages.co.uk

Location:

Elite House, Unit 7 Star Road Trading Estate, Star Road
Horsham
RH13 8RA

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Elite Garages 5 star review on 11th March 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent as usual lovely guys”

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Posted 3 years ago

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Posted 3 years ago

“Quick and efficient, good value and great service”

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Posted 3 years ago

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Posted 3 years ago

“really helpful and friendly garage. Although they were fully booked up, they fitted me in and got me back on the road. thank you :)”

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Posted 3 years ago

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Posted 3 years ago

“Excellent customer service. Went above and beyond to help me out.”

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Posted 3 years ago

“No nonsense no trying to get you to do unnecessary work good value”

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Posted 3 years ago

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Posted 3 years ago

“Nice staff, fast service”

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Posted 3 years ago

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Posted 3 years ago

“I have been using Elite Garages for years. Excellent, reasonably priced service. Friendly atmosphere. I can highly recommend Elite Garages!”

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Posted 3 years ago

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Posted 3 years ago

“Very efficient and friendly service”

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Posted 3 years ago

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Posted 3 years ago

“Above and beyond. First class personal service. Raymond is a legend. Highly recommended.”

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Posted 3 years ago

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Posted 3 years ago

“I paid over £1000 for a premium service at Haywards Heath. I even asked if the wheelbearings could be checked as there was excessive noise. I was assured no issues and the car passed. Since the it has cost me over £2000. Firstly to replace the alternator as the pulleys had not been checked. Then the DPF needed toping up. Had not been checked. Finally both front wheel bearings had to be replaced as they were so dangerous. The new mechanic said it was dangerous to drive and should not have passed the MOT. I have written to Elite but grey have declined to respond so now need to take it further”

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Posted 3 years ago

“Fantastic communication, made me feel completely at ease, no work carried out before consulting me, understood money is tight, so only did what needed to be done, honest, trustworthy, hard working garage, will become my regular for service and MOT. Thank you Elite garages!! :)”

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Posted 3 years ago

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Posted 3 years ago

“Great local garage. Very efficient, good value for money and extremely helpful. Highly recommended”

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Posted 3 years ago

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Posted 3 years ago

“The guys at Elite were very friendly, efficient and accomodating . The clutch and DMF on our Audi A3 was replaced exactly on time and at the quoted cost . Would thoroughly recommend”

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Posted 3 years ago

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Posted 3 years ago

“The team are friendly, helpful, reliable and honest. All work carried out to highest standards and in a timely manner.”

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Posted 3 years ago

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Posted 3 years ago

“I was very pleased with Elite garages, the only thing was I was waiting in Waitrose with a coffee and a read, waiting for them to contact me to let me know the job was done but they didn't. I went over and asked, and it was ready. It would have been good to have a call to say 'ready to pick up'. But I did enjoy a quiet read, so all was not lost. Thank you.”

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Posted 3 years ago

“My vehicle was booked for a premium service (£240) which was carried out on Tues 4th Jan. When I next drove my vehicle on Saturday 8th Jan, it was pulsing on idle, the abs lights had come on & when acceleration was applied, the car frequently didn't respond (which I discovered at 65mph on a motorway) When I opened the bonnet at home, I found that the oil cap was missing & there was a lot of smoke coming from the exhaust. I immediately called the garage who wanted me to drive it into them, I refused to do so without an oil cap, so they offered to send a mechanic out (maybe 10mins from location) with oil & a temp cap which I was happy about, they took the car to the garage for diagnostic. The mechanic said that is was possibly a pressure issue caused by incorrect instalation of oil cap. The mileage was noted on service paperwork to show it hadn't driven since the day of service. I was happy about this, I understand that things can go wrong and even the best mechanic can make mistakes. It's how the mistakes are rectified that is important. I feel that coming out with a temp cap & making my vehicle safe is the least they could do. When I enquired about financial compensation, the colleague said that them coming out to my address was compensation and I'm not entitled to anything else. I didn't pay £240 for them not to install the oil cap properly, potentially damage my engine, catalytic converter and the inconvenience to have to source my own replacement vehicle last minute (I had work at 05.00 the following morning) I feel that if something trivial as not fitting an oil cap properly wasn't carried out, what else was missed and how does justify not refunding the price paid for service after all of the inconvenience & mistrust caused. This is a shame as I wanted to regain trust in the location but service recovery was not good enough.”

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Posted 3 years ago

“The staff were very helpful when I recently needed a new tyre. It is extra good as the garage is situated directly opposite my house! Many thanks, Victoria Nicholls.”

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Posted 3 years ago

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Posted 3 years ago

“Very helpful and very good service. Would recommend them.”

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Posted 3 years ago

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Posted 3 years ago

“Excellent service. I had gone in to purchase a new tyre but after checking my existing tyre, the fitter advised there was nothing wrong with it and I should just have it resealed. An honest service, saving me money.”

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Posted 3 years ago

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Posted 3 years ago

“Great customer service , thank you”

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Posted 3 years ago

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Posted 3 years ago

Elite Garages is rated 4.8 based on 4,258 reviews