Elite Garages Reviews

Name: Elite Garages
Address: Elite House, Unit 7 Star Road Trading Estate, Star Road, Horsham
Rating: 4.84

4.8 Rating 4,252 Reviews

97 %

of reviewers recommend Elite Garages

Company Reviews

Metrics

Info

4.8

Based on 4,252 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Elite Garages:

Elite Garages operate from 19 locations covering the whole of the south and south-east England. Recently the company celebrated 50 years in business.

We have grown as a family business, with 3 generations working together. From humble beginnings at a petrol station in High Wycombe, Elite Garages can proudly claim to be one of the leading fast fit retailers in the country and through it’s membership of Group Tyre represents in excess of 15% of the total tyres sold in the UK. With over 1 million tyres in stock across the group we pride ourselves on having excellent availability for all your tyre needs.

Elite is not owned in any way by any tyre manufacturer and therefore can offer the best unbiased, professional advice and bring value for money from top-leading brands all the way through to economy brands. We are able to meet all your tyre requirements including Run Flats, motorsport, track day, high performance, off-road, 4×4, budget winter and all season tyres. We have tyres to meet all needs, from a wheelbarrow to a Rolls Royce.

Visit Website

Phone:

01403756520

Email:

enquiries@elitegarages.co.uk

Location:

Elite House, Unit 7 Star Road Trading Estate, Star Road
Horsham
RH13 8RA

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Elite Garages 5 star review on 11th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy with my new tyre fitted just before Christmas. Bought 2 new tyres, drove away and shortly afterwards my tyre deflation warning light came on. Returned car to garage where mechanic told me their tyre pressure gauge was faulty and they had over filled one tyre and under filled the other. Was told this had been put right. Spent all Xmas/New Year with tyre deflation warning light and tyre that after a week was registering zero. Therefore hardly able to drive my car at all. Phoned garage to report (also emailed but no response) the problem, no apology, my partner returned car to garage and suggested mechanic check the valve setting. Turns out this was the cause of my tyre deflating but only discovered on third visit and a lot of inconvenience. Won’t be returning here”

Helpful Report

Posted 10 months ago

Hi. We're sorry to read your 3-star review. Please email us at enquiries@elitegarages.co.uk with some further information so that we can look into this for you. Thank you.

Posted 10 months ago

“Amazing service, very attentive staff members”

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Posted 10 months ago

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Posted 10 months ago

“The staff are always (in Shaftesbury) very welcoming and are mercifully free of the “sharp intake of breath” syndrome that can make car ownership so awful. Prices are reasonable and they do not carry out unneeded work. Recommended.”

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Posted 10 months ago

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Posted 10 months ago

“Very quick and friendly staff with enough knowledge”

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Posted 10 months ago

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Posted 10 months ago

“I have always found the service at Elite Garages to be excellent. My only criticism is that the front desk could be more friendly”

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Posted 10 months ago

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Posted 10 months ago

“Fair price, courteous ,efficient service. Would recommend.”

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Posted 10 months ago

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Posted 10 months ago

“Good job done the work”

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Posted 10 months ago

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Posted 10 months ago

“I depend upon my car for my job (Estate Planning Consultant) and do 35,000 miles a year Therefore I rely on my garage for an honest service and to keep my car on the road. Elite give me that. I trust them.”

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Posted 10 months ago

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Posted 10 months ago

“Friendly and helpful”

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Posted 10 months ago

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Posted 10 months ago

“I was not happy at being told the new tyres could be up to 2 years old. I refused to have tyres older than 6 months. The desk clerk started to push back at me, eventually, he said he would check the age of the tyres and they turned out to be about 6 months old, which was my limit of acceptability. The fitter was surly and I was not convinced he fitted new valves. I asked if he could see why I was slowly leaking ait on one tyre and he did not report back.”

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Posted 10 months ago

Hi. We're sorry to read your 1-star review. Please email us at enquiries@elitegarages.co.uk with some further information if you would like us to look into this. Thank you.

Posted 10 months ago

“I’ve been using Elite garages for 15 years with two cars and would hesitate to go anywhere else. They are very proactively helpful, honest and fair value. It’s also really convenient being next to the train station and the neighbouring petrol station provides a facility for early drop off and late pickup/payment if you’re a commuter. Love them”

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Posted 10 months ago

Thank you so much for your positive feedback and for being a loyal customer over the years!

Posted 10 months ago

“Really friendly staff, really accommodating appointment times and good value for money. I will always use Elite for all of my car servicing and maintenance needs. Top team and top service. Thank you!”

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Posted 10 months ago

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Posted 10 months ago

“Good service kept to time they said”

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Posted 10 months ago

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Posted 10 months ago

“Turn up at Elite garages having trouble with my car l hadn’t book slot had word with receptionist and they said hang we will have look and sort you if possible which they did would recommend them highly”

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Posted 10 months ago

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Posted 10 months ago

“Had my MOT done at Elite, booking was easy, parking was easy and I got a phone call about an hour later to tell me the car was ready and no faults found.”

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Posted 10 months ago

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Posted 10 months ago

“have used this garage, and I am always confident that the quality of work and customer service will be of a high quality”

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Posted 10 months ago

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Posted 10 months ago

“Polite friendly staff, quick and on time. Failed to call me back with a quote for the work needing to be done after a failed MOT.”

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Posted 10 months ago

“Friendly staff and very helpful.”

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Posted 10 months ago

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Posted 10 months ago

“Friendly and helpful. Sorted me out nice and quickly and got me on my way.”

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Posted 10 months ago

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Posted 10 months ago

“Remembered by name after just on visit... Quick an efficient service... Will return.”

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Posted 10 months ago

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Posted 10 months ago

Elite Garages is rated 4.8 based on 4,252 reviews