Elite Garages Reviews

Name: Elite Garages
Address: Elite House, Unit 7 Star Road Trading Estate, Star Road, Horsham
Rating: 4.84

4.8 Rating 4,269 Reviews

97 %

of reviewers recommend Elite Garages

Company Reviews

Metrics

Info

4.8

Based on 4,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Elite Garages:

Elite Garages operate from 19 locations covering the whole of the south and south-east England. Recently the company celebrated 50 years in business.

We have grown as a family business, with 3 generations working together. From humble beginnings at a petrol station in High Wycombe, Elite Garages can proudly claim to be one of the leading fast fit retailers in the country and through it’s membership of Group Tyre represents in excess of 15% of the total tyres sold in the UK. With over 1 million tyres in stock across the group we pride ourselves on having excellent availability for all your tyre needs.

Elite is not owned in any way by any tyre manufacturer and therefore can offer the best unbiased, professional advice and bring value for money from top-leading brands all the way through to economy brands. We are able to meet all your tyre requirements including Run Flats, motorsport, track day, high performance, off-road, 4×4, budget winter and all season tyres. We have tyres to meet all needs, from a wheelbarrow to a Rolls Royce.

Visit Website

Phone:

01403756520

Email:

enquiries@elitegarages.co.uk

Location:

Elite House, Unit 7 Star Road Trading Estate, Star Road
Horsham
RH13 8RA

Write Your review

Tell us how Elite Garages made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Elite Garages 5 star review on 11th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gary and the team are always helpful and friendly. Even if unsure on something, they never turn me away and are never rude, unlike other local garages. On this occasion, they didn't put on the document I got from them which states what the work was for- which negatively impacts the claim I have with the previous garage and there was also some damage incurred during work taken here on my side skirt.”

Helpful Report

Posted 2 years ago

Hi Glen. Thank you for your positive feedback about the team! We're sorry to see your 3 star rating. If you would like us to look into your comments regarding the document, please email us at enquiries@elitegarages.co.uk with further information. Thank you.

Posted 2 years ago

“I had m car booked for an MOT I was told they couldn’t find my booking but would fit me in that day. I waited 24hrs and never heard a word I went next day and was told my car was ready why no phone call supposing I had been a Doctor, I have been with Elite for ten years or more I now have my doughts,”

Helpful Report

Posted 2 years ago

Hi, We're sorry to see your 3-star rating. Please email enquiries@elitegarages.co.uk if you would like us to look into this further. Thank you.

Posted 2 years ago

“No offer of a receipt for the work done.”

Helpful Report

Posted 3 years ago

Hi, We're sorry to see your 3 star rating. Please email enquiries@elitegarages.co.uk with further information if you would like us to look into this for you. Thank you.

Posted 2 years ago

“Very courteous staff. I did think I was going to get a call to say my car was ready, but I didn’t. I walked back there just in case, and it was ready. One of the rear lights wasn’t working, and I was told the bulb was ok but was a little loose, so it was now fixed. When I got home, I checked and it wasn’t working again. The car is based in Deal so it’s not convenient to bring it back.”

Helpful Report

Posted 3 years ago

“Had two tyres replaced. Proficient so would consider using Elite again. Can have use of their Wi-fi if you ask for the password. This is useful for the wait, otherwise would have seemed like waiting in a morgue from the general atmosphere in their reception.”

Helpful Report

Posted 3 years ago

“Although I have no complaints regarding the standard of work or service, unfortunately as seems to be the norm in this business(especially locally), padding bills and quoting over the phone without including VAT are nonetheless annoying. I was initially quoted £260-£270 for work and was billed £415 when I came to collect the car. Fortunately, I just had enough money to cover it, but only just. This type of poor communication needs to improve.”

Helpful Report

Posted 3 years ago

“I use Elite in Mannings Heath to maintain my family's cars. I do so, because the garage is walking distance from my home, so ticks the convenience box, and because on balance they charge a fair price for the work performed. But, to be clear, if there was a local alternative, I would use it. Customer Service is awful. The Manager Glen is generally so rude and grumpy I have to bite my tongue. The attitude is- I am fortunate they are willing to work on my cars.....as opposed to the team being thankful for my business. Most of my neighbours tell me they refuse to take the cars to Elite now on principle. Perhaps I too should take this zero tolerance stance on poor service but for now I will take the easy choice.”

Helpful Report

Posted 3 years ago

Hi. We're sorry to see your 3 star review. This does not reflect the high standard of customer service we focus on. Please email enquiries@elitegarages.co.uk if you would like us to look into this further.

Posted 3 years ago

“On arriving at the garage, I was greeted with ‘ we have no record of your order and then told they had 1 tyre and not 2. Eventually, my order was found. To be honest, I was not over impressed with the service. Either this was a fault of the garage or black circles. The garage was of the view it was black circles error with not informing them of my order. Can I be assured this will not happen again? Thank you.”

Helpful Report

Posted 3 years ago

“OK but could improve customer service.”

Helpful Report

Posted 3 years ago

Hi. We're sorry to see your 3 star review. We'd love to know what we could have improved on. Please email us at enquiries@elitegarages.co.uk with further information so that we can look into this for you. Thank you.

Posted 3 years ago

“Not being able to book a time slot made things difficult. I probably wouldn’t use again for this reason.”

Helpful Report

Posted 3 years ago

Hi, Tyres are fitted on a first come first served basis within the AM/PM timeslot you select. Apologies that this did not suit you on this occasion. Kind regards, Elite Garages

Posted 3 years ago

“Local. Friendly. Helpful. Endeavoured to carry out the work as quickly as possible. Would recommend.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your positive feedback! Please let us know what we could have done to improve your review to 5 star rating. Thank you!

Posted 3 years ago

“Unfortunately they where short staffed meaning they couldn't change the tyres on the agreed date. It was put back to the Monday however they where still short staffed and i had to leave the car there for the day.”

Helpful Report

Posted 3 years ago

“A container of oil was left in my boot without my knowledge and it leaked. They had the wrong spark plugs and had to get new ones so the whole process took a long time.”

Helpful Report

Posted 3 years ago

Hi, Sorry to read your review. Please email us at enquiries@elitegarages.co.uk if you would like us to look into this further. Kind regards, Elite Garages

Posted 3 years ago

“Not overly impressed. They have had my vehicle for 2 weeks tomorrow. To repair 2 small dents on 1 panel. Cannot comment on work as I do not possess the car. I have phoned about the vehicle . The staff were unapologetic on the phone.”

Helpful Report

Posted 3 years ago

“Took 1 and a half hours to replace 2 front tyres and was over charged for the work done until I pointed out being charged too much and then refunded the correct amount.”

Helpful Report

Posted 3 years ago

Apologies for any inconvenience caused. We are glad this has now been resolved. If you have any further questions, please email us at enquiries@elitegarages.co.uk. Kind regards, Elite Garages

Posted 3 years ago

“Just thought £70 plus vat was a little steep to repair wiring on tailgate , took between 30 to 45 minutes and had already been worked on the previous day after mot . Had been told the work couldn’t be carried out until next week , this suddenly changed when I found a garage that could carry out the work the same day . A misunderstanding but a little more clarity and customer care would have helped .”

Helpful Report

Posted 3 years ago

“Mot and service done ok and staff courteous. But wiper blades not replaced though falling apart and now the service due light has come on. As I'm away I'll be driving with it on for a few weeks. Obviously not reset.”

Helpful Report

Posted 3 years ago

“Took my daughters car for MOT which failed. Left the car so the fault can be rectified. Collected car the fallowing day but as we drove off, the stench of cigarette smoke inside the car was so awful. Absolutely not happy.”

Helpful Report

Posted 3 years ago

Hi, Sorry to hear your were not satisfied. Please contact enquiries@elitegarages.co.uk with further information if you would like us to look into this further. Thank you, Elite Garages

Posted 3 years ago

“Service good. Tyre guy amazing. But omg the reception guy is misseble every time I come there. Look like it he really hates his job. Makes me feel unwelcome.”

Helpful Report

Posted 3 years ago

“Didn't think much of the guy at reception ? Ask a simple question like how long will it take and you get a sarcastic reply. Would not recommend this guy for promotion , needs educating in customer service.”

Helpful Report

Posted 3 years ago

Elite Garages is rated 4.8 based on 4,269 reviews