Elite Garages Reviews

Name: Elite Garages
Address: Elite House, Unit 7 Star Road Trading Estate, Star Road, Horsham
Rating: 4.84

4.8 Rating 4,255 Reviews

97 %

of reviewers recommend Elite Garages

Company Reviews

Metrics

Info

4.8

Based on 4,255 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Elite Garages:

Elite Garages operate from 19 locations covering the whole of the south and south-east England. Recently the company celebrated 50 years in business.

We have grown as a family business, with 3 generations working together. From humble beginnings at a petrol station in High Wycombe, Elite Garages can proudly claim to be one of the leading fast fit retailers in the country and through it’s membership of Group Tyre represents in excess of 15% of the total tyres sold in the UK. With over 1 million tyres in stock across the group we pride ourselves on having excellent availability for all your tyre needs.

Elite is not owned in any way by any tyre manufacturer and therefore can offer the best unbiased, professional advice and bring value for money from top-leading brands all the way through to economy brands. We are able to meet all your tyre requirements including Run Flats, motorsport, track day, high performance, off-road, 4×4, budget winter and all season tyres. We have tyres to meet all needs, from a wheelbarrow to a Rolls Royce.

Visit Website

Phone:

01403756520

Email:

enquiries@elitegarages.co.uk

Location:

Elite House, Unit 7 Star Road Trading Estate, Star Road
Horsham
RH13 8RA

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Elite Garages 5 star review on 11th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“would not recommend at all i have done DPF job and still not cleared and 3 time engine light is back on and returned to garage 3 times they temporary reset and takeoff from dashboard system but again back could not do proper repair but charged well UN professional shame”

Helpful Report

Posted 6 months ago

“Subject: Hyundai Tucson Repairs Elite Garages On recommendation of my(very safety conscious) father I had fitted 4 new tires by Elite Garages located in Bournemouth. Some months later I heard a metal sound when changing gear and immediately booked it in to Elite to diagnose the fault. Unfortunately for whatever reason they could not find any problem or indeed hear the noise! I picked up my car and soon after the noise developed and my father, as a retired technician himself, took the car to an independent engineer for diagnosis, which turned out to be a defective gearbox. We sourced a secondhand unit to speed the process as I needed the car urgently for my daily nursery run. Elite were contracted to do the replacement along with a new Hyundai supplied clutch. All went well and after a couple of days the repairs were completed, and my car returned. This is when things started to go wrong and after a couple of weeks I lost all control of the gears and had to be recovered back to the garage (Elite) who then diagnosed the gear cables to be defective and needed replacement at a cost of around £500, I agreed these cost and paid on completion. Then a couple of months later and around only 1000 miles since the gearbox replacement I went to visit my sister some round trip of 200 miles and on the return heard a knocking noise from the front and as I was on the motorway and reluctant to stop with my daughter in the car so I continue the short last part of my journey. I stopped at my fathers house and he was horrified to find both front wheels had come loose, and some studs had broken, as the garage was close-by we secured as best and dropped the car at Elite. On inspection they confirmed that both wheels had come loose damaging the wheels and hubs, but immediately concluded this was due to the fact I had not had the wheel nuts retorqued after the repairs were done as indicated on there invoice! This is when my father became involved and fortunately there was in attendance a regional manager (Melvin) at the time and after let's a say technical discussion he agreed to complete the repairs at no cost to me noting this was because I had spent a lot of money with them!!! My father now oversaw the repair and even supplied two replacement wheels at his cost to speed up the repair process so that I could get my car back quickly. He also documented the issue in writing to the then manager Mark which I have transcribed below. Now fast forward six plus months and yet again I hear a knocking noise from the car and booked in with Elite and explained to their new manager the issue with no reference to the past problem as their technicians I presumed would know of the repairs already undertaken. I received a call that all was well on the test and a fastener was tighten and I could collect the car with no cost. I asked my father to collect as I was at work, and he proceeded to Elite and complimented the manager for her great customer service and proceeded to drive the car and to his astonishment yet again the noise was evident and returned immediately to the garage to inform the manager. This is where it gets interesting as the "Technician" involved was called and he declared the car was SAFE and with no noise and stormed off leaving my father a little upset to say the least, however eventually the manager convinced the "technician" to attend a test drive with my father and confirmed the knocking noise himself on return to the garage he pronounced he should take the car to Hyundai as their team wanted no more to do with this car which indicated a lack in their own competence! I await to hear from the management team at Elite Garages 19/06/24 but would advise ladies if you don't have a father like mine steer clear of this particular garage. (Review to be posted) Nadine Knight " Subject: Hyundai Tucson Wheel stud failure Mark Thank you for your time this morning and the confirmation that to your knowledge Elite Garages are not ISO 9001 Quality accredited company. However you did confirm that you have in house facilities to test and certify your calibrated instruments which had been done recently. This would therefore eliminate the prospect of this failure occurring due to an incorrect torque setting being applied to the wheel nuts as long as it was set correctly to the manufacturers specification. As per our conversation and agreed resolution to this potential life threatening event with Melvin your area manager, I will now document in writing what was agreed so that we have no misunderstanding of what needs to be done to rectify the damage that has occurred due to the nuts coming loose after repairs carried out for the replacement of the gearbox on the 14th July 2023. Both front wheel hubs to be replaced with exchange items sourced and inspected by Elite. Both damaged wheels to be replace with inspected undamaged rims or as indicated by the ones removed i.e scuff marks. All studs, wheel nuts and locking nuts to be replaced with new. (if studs are included with sourced hubs this is acceptable on inspection) Inspection of wheel bearings if included with second hand hubs. Wheel balance and aliment on completion of repairs As you are aware when I delivered this my daughter's car to you for the gearbox repair, I emphasised the safety aspect to this vehicle, as it would be transporting my granddaughter as well and did not question the cost and ensured it had new tires supplied recently by your company. Please bear this in mind when dealing with this safety and emotive issue which could have resulted in something much more serious. Paul Knight Letter drafted on behalf of Nadine Knight (car owner) P.s Stud failure due to "side load fatigue facture" resulting from loose wheel nuts”

Helpful Report

Posted 6 months ago

“Elite Garage Stood Great service from two young men fitting 4 new to my Lexus today . Would definitely use again .”

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Posted 6 months ago

Thank you!

Posted 4 months ago

“Salisbury Elite are first class - they always carry out an honest MOT. Very polite, helpful and obliging staff. 5 stars from me!”

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Posted 6 months ago

Thank you!

Posted 4 months ago

“Had my car serviced at Elite, staff so very friendly, efficient customer service, nothing to much trouble, I use them even though I no longer live in Horsham, would prefer to drive to them and wait than to use another garage. Thanks to you all - apologies for a late review.”

Helpful Report

Posted 6 months ago

Thank you

Posted 4 months ago

“A fantastic job by Raymond who swiftly organised the fixing of the car for my Son which was an emergency, worn brake pads etc. First class service. Kept us informed of what needed doing and the progress. Top man! We would highly recommend Elite Garages, Haywards Heath. A great local business. Hayley”

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Posted 7 months ago

Thank you

Posted 4 months ago

“Rude and obstructive! MOT booking email clearly states "Arrival time 10:30 - 11:30" but when I arrived at 10:55 I was told "You're too late mate" so I mentioned the email and was told I was wrong, which I politely challenged and was told "Show me the email" The chap on reception showed absolutely no interest in finding a solution or even rebooking. And this is not the first experience with the same guy. I had been a customer at Elite Garages in Brighton for 16 years but I will not be back again.”

Helpful Report

Posted 7 months ago

“After attending a sales meeting all day in Bournemouth on going back to my car I noticed one of my tyres was damaged quite badly. After dropping into Kwik Fit on the way home to Bristol they did not have my tyres but suggested Elite down the road. I’m so glad I went there. Very quick service considering I had no appointment and very kindly wrote an email to my insurance company the next day as I had forgotten to take pictures of the damage. Only regret I have is that I don’t live closer to use them all the time. If you live in the area check these guys out. Thank you to all that helped.”

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Posted 7 months ago

Thank you

Posted 4 months ago

“Used Elite for all my cars for the last 15 years and never had a better service anywhere else! Great team, fair prices and highly recommended”

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Posted 7 months ago

Thank you

Posted 7 months ago

“Quick and efficient, thank you”

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Posted 8 months ago

Thank you

Posted 7 months ago

“Very easy to use online booking system. Really knowledgeable staff. A very styraightforward experience.”

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Posted 8 months ago

Thank you!

Posted 7 months ago

“Jeff is amazing and very willing to help. No matter how small/big the problem is, his sure for you and would come through. Helped me with my car. Thumbs up Jeff.”

Helpful Report

Posted 8 months ago

Thank you!

Posted 7 months ago

“Very disappointed had a Mot and silver service about a two month’s ago. For which l paid over £300. Thought you would have checked the brakes but obviously not as l have just had to have the front ones done. Will not be recommending you. That is not a good service.”

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Posted 8 months ago

“Great job 👍 Would recommend and will definitely go back again.”

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Posted 8 months ago

Thank you

Posted 7 months ago

“The staff at Elite Caterham continue to impress! I've been a loyal customer for years and whether it's a simple MOT or a major service, Denise and the team do a great job. They treat my family and our cars with respect and provide great value coupled with excellent customer service. Highly recommended!”

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Posted 8 months ago

Thank you!

Posted 7 months ago

“First time I've used the garage and my car was put in and repaired the same day. Their prices are very reasonable compared to Toyota which I was originally going to. The staff went out of their way to help. Thank you!”

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Posted 8 months ago

Thank you!

Posted 7 months ago

“Aka Denmead Tyres!! Fantastic service as ever. Been going there for years and will continue all the time the service is so friendly, thorough and enjoyable.”

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Posted 8 months ago

Thank you!

Posted 7 months ago

“Thorough repair work, reasonable price.”

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Posted 8 months ago

Thank you!

Posted 7 months ago

“Honest and reliable”

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Posted 8 months ago

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Posted 7 months ago

“I wouldn't go anywhere else the office staff Steve and Ryan really no what there talking about had me in and to new tyres on my very quickly very happy thanks denmead tyres”

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Posted 8 months ago

Thank you

Posted 7 months ago

Elite Garages is rated 4.8 based on 4,255 reviews