Elite Garages Reviews

Name: Elite Garages
Address: Elite House, Unit 7 Star Road Trading Estate, Star Road, Horsham
Rating: 4.84

4.8 Rating 4,269 Reviews

97 %

of reviewers recommend Elite Garages

Company Reviews

Metrics

Info

4.8

Based on 4,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Elite Garages:

Elite Garages operate from 19 locations covering the whole of the south and south-east England. Recently the company celebrated 50 years in business.

We have grown as a family business, with 3 generations working together. From humble beginnings at a petrol station in High Wycombe, Elite Garages can proudly claim to be one of the leading fast fit retailers in the country and through it’s membership of Group Tyre represents in excess of 15% of the total tyres sold in the UK. With over 1 million tyres in stock across the group we pride ourselves on having excellent availability for all your tyre needs.

Elite is not owned in any way by any tyre manufacturer and therefore can offer the best unbiased, professional advice and bring value for money from top-leading brands all the way through to economy brands. We are able to meet all your tyre requirements including Run Flats, motorsport, track day, high performance, off-road, 4×4, budget winter and all season tyres. We have tyres to meet all needs, from a wheelbarrow to a Rolls Royce.

Visit Website

Phone:

01403756520

Email:

enquiries@elitegarages.co.uk

Location:

Elite House, Unit 7 Star Road Trading Estate, Star Road
Horsham
RH13 8RA

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Elite Garages 5 star review on 11th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Responsive and a good service”

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Posted 1 year ago

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Posted 1 year ago

“Poor chap there so busy I ended up driving in and waiting around. Told I would get a call back later that day with a quote but nothing for a couple of days so I purchased online and returned on the agreed online date. Bless him he remembered that he had forgotten to get back to me but I said I had already purchased online for an AM visit. Although I ask for a number of checks online form and also my 4x4 sensor which they said they could do and then didn't. He tried hard to fit me and had done so by midday. Use them yes but book online, be patient and expect to go for a coffee or sandwich and importantly do shop around.”

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Posted 1 year ago

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Posted 1 year ago

“Can always trust these guys to do a good job with reasonable prices. Always get my Mot & service done here. Also you can get the work done on finance payments if is it’s expensive work.”

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Posted 1 year ago

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Posted 1 year ago

“Good work quality. Pleased to see a vehicle inspection carried out prior to work being done. A shame customers were being advised of a 3 hours wait as of 0900 in the morning.”

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Posted 1 year ago

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Posted 1 year ago

“Impressed with staff and helpfulness. R.S.”

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Posted 1 year ago

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Posted 1 year ago

“This is new garage in Shaftesbury, I left my car for MOT and engine oil replacement. When I book it, I asked for a price and was told that they will charge me £120 in total (£40 Mot, £80 for oil) but at the end I paid £160. No information about oil density etc (that’s what I had on previous services when changed oil). The general service was ok, friendly staff but I’m not sure why I was charged more than was told. Unfortunately, had no time to go back and ask for explanation. Will call them after Easter.”

Helpful Report

Posted 1 year ago

Hi. Thank you for taking the time to leave us your review. We have investigated your booking to understand the price difference you have mentioned. It appears that the lower price was for an MOT & oil and filter change only. The actual work completed was an MOT and an interim service, which is why the price was higher. Apologies for any miscommunication. If you would like us to look into this further, please email us at enquiries@elitegarages.co.uk. Thank you.

Posted 1 year ago

“Very efficient fast solution to my slow puncture. Felt reassured with advice. I realise it was late in the day and maybe reception team were tired and had a bad day….. but a warm smile and would have been more welcoming and been a 5 star service.”

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Posted 1 year ago

Thank you for taking the time to leave us your review. Your comments will be passed on to the team. Thank you.

Posted 1 year ago

“Excellent service, very helpful”

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Posted 1 year ago

Thank you for taking the time to leave us your positive review! If you have any feedback on what we could have done to improve this to 5 stars, please let us know by emailing enquiries@elitegarages.co.uk. Thank you!

Posted 1 year ago

“Had van mot done here, very good 👍”

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Posted 1 year ago

Thank you for taking the time to leave us your positive review! If you have any feedback on what we could have done to improve this to 5 stars, please email us at enquiries@elitegarages.co.uk. Thank you.

Posted 1 year ago

“Similar to last year good service”

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Posted 1 year ago

Thank you for taking the time to leave us a review! If you have any feedback on what we could have done to improve your rating to 5 stars, please let us know by emailing enquiries@elitegarages.co.uk.

Posted 1 year ago

“Went into a pothole and had a flat tyre. Elite were very efficient and put on a new tyre for me. A big thank you to Raymond and the team.”

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Posted 1 year ago

Thank you for taking the time to leave us your positive review! If you have any feedback on what we could have done to improve your rating to 5 stars, please let us know by emailing enquiries@elitegarages.co.uk. Thank you!

Posted 1 year ago

Thank you!

Posted 1 year ago

“I had my car serviced and MOT'd. Al went well and pleased with work done.”

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Posted 1 year ago

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Posted 1 year ago

“Very pleasant. Polite”

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Posted 1 year ago

Thank you for your positive review! If you have any feedback on what we could have done to improve this to a 5-star rating, please let us know by emailing enquiries@elitegarages.co.uk. Thank you!

Posted 1 year ago

“Good, friendly service, efficiently delivered.”

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Posted 1 year ago

Thank you for your positive review! If you have any feedback on what we could have done differently to improve this to a 5-star rating, please let us know by emailing enquiries@elitegarages.co.uk. Thank you!

Posted 1 year ago

“All staff very professional. And work done very good”

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Posted 1 year ago

Thank you for your positive review! If you have any feedback on what we could have done to improve this to a 5-star rating, please let us know by emailing enquiries@elitegarages.co.uk. Thank you!

Posted 1 year ago

“Punctual, professional and quality workmanship”

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Posted 2 years ago

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Posted 1 year ago

“had 4 new tyres fitted last week. Pleasant and efficient receptionist and service.”

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Posted 2 years ago

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Posted 2 years ago

“Thank you for rescuing me two minutes from your garage when the clutch gave up, much appreciated. 5th gear is fine; took it on a few long journeys and no problem as yet.”

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Posted 2 years ago

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Posted 2 years ago

“Very prompt & efficient/informative re MOT. Staff friendly & welcoming. Waiting area a bit grubby.”

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Posted 2 years ago

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Posted 2 years ago

“Always try to fit you in and good at keeping you informed of progress. Use them a lot.”

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Posted 2 years ago

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Posted 2 years ago

Elite Garages is rated 4.8 based on 4,269 reviews