Elite Garages Reviews

Name: Elite Garages
Address: Elite House, Unit 7 Star Road Trading Estate, Star Road, Horsham
Rating: 4.84

4.8 Rating 4,252 Reviews

97 %

of reviewers recommend Elite Garages

Company Reviews

Metrics

Info

4.8

Based on 4,252 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Elite Garages:

Elite Garages operate from 19 locations covering the whole of the south and south-east England. Recently the company celebrated 50 years in business.

We have grown as a family business, with 3 generations working together. From humble beginnings at a petrol station in High Wycombe, Elite Garages can proudly claim to be one of the leading fast fit retailers in the country and through it’s membership of Group Tyre represents in excess of 15% of the total tyres sold in the UK. With over 1 million tyres in stock across the group we pride ourselves on having excellent availability for all your tyre needs.

Elite is not owned in any way by any tyre manufacturer and therefore can offer the best unbiased, professional advice and bring value for money from top-leading brands all the way through to economy brands. We are able to meet all your tyre requirements including Run Flats, motorsport, track day, high performance, off-road, 4×4, budget winter and all season tyres. We have tyres to meet all needs, from a wheelbarrow to a Rolls Royce.

Visit Website

Phone:

01403756520

Email:

enquiries@elitegarages.co.uk

Location:

Elite House, Unit 7 Star Road Trading Estate, Star Road
Horsham
RH13 8RA

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Elite Garages 5 star review on 11th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Replaced my tyre while I waited. Good customer service as usual.”

Helpful Report

Posted 1 year ago

Thank you!

Posted 1 year ago

“Fitted 3 tyres to a Defender. Super timely job”

Helpful Report

Posted 1 year ago

Thank you!

Posted 1 year ago

“Very friendly and helpful. Work done promptly. Competitively priced. Will definitely use again”

Helpful Report

Posted 1 year ago

Thank you!

Posted 1 year ago

“Very friendly and very efficient! We are not from the area but had a slow puncture, as they dont' take bookings we simply rocked up! We were greeted by Ken who said it would take no more than 45 mins to sort out. We had a pint at the pub next door and picked up our motor after exactly 45mins! Great team and great work!”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Elite Garages!

Posted 1 year ago

“Tyres weren't in stock but arrived quickly, and were fitted efficiently. My only slight comment is that the tyre pressures were set very high, so I always feel it's necessary to double-check pressures after having tyres fitted.”

Helpful Report

Posted 1 year ago

Thank you

Posted 1 year ago

“I recently had my brake discs and pads replaced again after 13 months,after explaining the problem I'd had they didn't charge me for the work(only cost of parts).I was told the brakes are ok but unfortunately after coming home from holiday 10 days later I only just managed to get back to the garage with smoke coming from the front wheels,on inspection I've been told they don't know of the cause but best take it to Perrys. Not too happy .”

Helpful Report

Posted 1 year ago

Hi. We're sorry to see your 2-star rating. Please email us at enquiries@elitegarages.co.uk with some further information including your vehicle registration so that we can look into this. Thank you.

Posted 1 year ago

“Fantastic in all areas..I will be go back again …”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Elite Garages! We are delighted to hear that you had such a fantastic experience in all areas. We truly appreciate your great review and are glad you want to come back again!

Posted 1 year ago

“Andy, the manager, makes his customer immediately feel at ease. He gives good considered advice and discusses the options available. The mechanics are friendly and efficient. Thank you Elite.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Elite Garages! We are so grateful for your loyalty - it means a lot to us. We will pass your lovely comments on to Andy and the team.

Posted 1 year ago

“I have always had splendid service from caterham.”

Helpful Report

Posted 1 year ago

Thanks so much for your 5-star rating, Scott! We really appreciate it. We're so glad to hear that you have always had great service from our Caterham branch.

Posted 1 year ago

“Very helpful and efficient, would use again.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating for Elite Garages! We are delighted to hear that you found our service very helpful and efficient; we are so pleased that you would use us again!

Posted 1 year ago

“The team at the Haywards Heath depot are always polite and cheerful, they always endeavour to fit me in as I am a Taxi driver. Top marks.”

Helpful Report

Posted 1 year ago

Thank you so much for the 5-star rating! We are so glad to hear that our team at the Haywards Heath depot are providing the friendly service you have come to expect from us. We really appreciate your loyalty - thank you for your continued support!

Posted 1 year ago

“Helpful & Quick Sevice by the fitter. Thank you”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of Elite Garages! We are glad to know that you had a great experience with the helpful and quick service provided by our fitter. We look forward to serving you again in the future.

Posted 1 year ago

“Timely and efficient response.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Elite Garages! We really appreciate your kind words about our timely and efficient response.

Posted 1 year ago

“Had my MOT completed, guys were polite and fast, booked in for Oil service next week.”

Helpful Report

Posted 1 year ago

Thank you!

Posted 1 year ago

“Very helpful staff, tyres fitted to my caravan wheels while I waited thank you”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating! We appreciate your feedback that our staff was very helpful with the tyres and that you were able to wait while they were being fitted to your caravan wheels. We're grateful for your business and look forward to serving you again in the future.

Posted 1 year ago

“Sadly had to wait for aircon but staff were very efficient and friendly. Also keeping me informed.”

Helpful Report

Posted 1 year ago

Thank you

Posted 1 year ago

“As always Glen and his team did an excellent job and at a fair price. Would have no hesitation recommending them”

Helpful Report

Posted 1 year ago

Thank you for your 5-star rating of Elite Garages!

Posted 1 year ago

“Efficient and good service & mot. pleasent and knowledgable staff to deal with”

Helpful Report

Posted 1 year ago

Thank you for your positive review! If you have any feedback on what we could have done to improve this to a 5-star rating, please let us know by emailing enquiries@elitegarages.co.uk. Thank you!

Posted 1 year ago

“Fantastic customer service. Both myself and my wife have used the garage for replacement tyres. Would definitely recommend.”

Helpful Report

Posted 1 year ago

Thank you so much for giving Elite Garages a 5 star rating! We are very pleased to know that you had a great experience!

Posted 1 year ago

“Helpful, quick sourcing of tyres, conscientious mechanics. But no booking of a timed slot, even for a 2nd visit to fit tyres ordered after a 1st visit. So be prepared to wait. And wait.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us your review. We're pleased to hear our technicians were helpful and conscientious. Our tyre fitting system is on a first-come, first-served basis and we don’t offer specific time slot bookings. Apologies for any inconvenience caused. We hope this won’t discourage you from using our Horsham branch in the future. Please email us at enquiries@elitegarages.co.uk if you would like us to look into this further. Thank you.

Posted 1 year ago

Elite Garages is rated 4.8 based on 4,252 reviews