Elite Garages Reviews

Name: Elite Garages
Address: Elite House, Unit 7 Star Road Trading Estate, Star Road, Horsham
Rating: 4.84

4.8 Rating 4,257 Reviews

97 %

of reviewers recommend Elite Garages

Company Reviews

Metrics

Info

4.8

Based on 4,257 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Elite Garages:

Elite Garages operate from 19 locations covering the whole of the south and south-east England. Recently the company celebrated 50 years in business.

We have grown as a family business, with 3 generations working together. From humble beginnings at a petrol station in High Wycombe, Elite Garages can proudly claim to be one of the leading fast fit retailers in the country and through it’s membership of Group Tyre represents in excess of 15% of the total tyres sold in the UK. With over 1 million tyres in stock across the group we pride ourselves on having excellent availability for all your tyre needs.

Elite is not owned in any way by any tyre manufacturer and therefore can offer the best unbiased, professional advice and bring value for money from top-leading brands all the way through to economy brands. We are able to meet all your tyre requirements including Run Flats, motorsport, track day, high performance, off-road, 4×4, budget winter and all season tyres. We have tyres to meet all needs, from a wheelbarrow to a Rolls Royce.

Visit Website

Phone:

01403756520

Email:

enquiries@elitegarages.co.uk

Location:

Elite House, Unit 7 Star Road Trading Estate, Star Road
Horsham
RH13 8RA

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Elite Garages 5 star review on 11th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got to get there early and bag a queue place as the guys are usually very busy and work on first come first served - they could do with erecting some sort of cover / porch to help customers stay dry pre opening or introduce a numbered cone system so you can hold your place but sit in your car to stay dry. The guys are quick efficient and sensibly priced so overall in and out in 20 minutes for my tyre change - no complaints!”

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Posted 2 years ago

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Posted 2 years ago

“Really poor experience with what should have been a simple MOT at Haywards Heath. Issues ranged from initially being directed to the wrong test location (twice!) to being told the wrong date for a retest. Not once did I receive any form of apology or sympathy for the issues caused or the time wasted. I was made to feel as though the issues were my fault when they were not. More than happy for head office to contact me for a full review of the service I received.”

Helpful Report

Posted 2 years ago

Hi Mr Hewitt. We're sorry to see your 2-star review. Having spoken to our Head Office team, we understand that this has been dealt with directly with you. Apologies again for any inconvenience caused. If you would like to discuss this further, please email us at enquiries@elitegarages.co.uk. Thank you.

Posted 2 years ago

“This was an amazing, efficient replacement of a fused BMW headlight. Tricky job done last minute and on my immediate arrival shortly before New Year holiday.”

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Posted 2 years ago

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Posted 2 years ago

“The people were very helpful and made all the necessary arrangements. When the new headlight had arrived, the garage fitted it. I had been promised a wait of an hour and they did the job well within half that time. I was very pleased.”

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Posted 2 years ago

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Posted 2 years ago

“Always very happy with the service received. Honest good garage . Highly recommend”

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Posted 2 years ago

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Posted 2 years ago

“Very helpful staff and did a great work”

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Posted 2 years ago

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Posted 2 years ago

“We had a puncture which was quickly and efficiently dealt with. Within 20 minutes we were on our way. All staff were very helpful and courteous.”

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Posted 2 years ago

Thank you! Always happy to help.

Posted 2 years ago

“Easy and quick to book my MOT on-line. Polite service at reception, MOT was carried out on time and car was ready for collection when I arrived back. An MOT pass was a bonus, all in all a good day”

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Posted 2 years ago

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Posted 2 years ago

“Very pleased with the service, especially with it being over the holiday period.”

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Posted 2 years ago

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Posted 2 years ago

“My clutch went on Xmas eve and these guys were the only garage who offered to help me , I depend on my car as a district nurse and they put their selves out to fix my car , Excellent service guys thankyou”

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Posted 2 years ago

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Posted 2 years ago

“Excellent service as always”

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Posted 2 years ago

“I've use this garage three times this year, with three different family cars. Yet again fine service and different communication with advisory (MOT) future problems. Cannot fault the service”

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Posted 2 years ago

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Posted 2 years ago

“I was in Canterbury for the day when I got back to my car and found it had a flat tyre with a nail in it. I tried to get a couple of garages to help me so my daughter and I could get back to London but no one was able to assist until we arrived at Elite Garages. Instead of turning us away like the other garages the staff went out of their way to help even though it was late in the day and they were clearly very busy. They have restored our faith in excellent customer service and kindness. Thank you so much for getting us out of a bad situation. Wouldn't hesitate to recommend this genuine caring garage.”

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Posted 2 years ago

Thank you for your positive feedback Paula! Always happy to help!

Posted 2 years ago

“Great service quick and easily managed”

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Posted 2 years ago

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Posted 2 years ago

“Elite had my size of tyre in stock, unlike another company. The staff were friendly and efficient and I was dealt with promptly even though I did not have an appointment.”

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Posted 2 years ago

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Posted 2 years ago

“Elite are by far the best garage in Caterham. The staff are amazing and always willing to lend a hand even when working over time! Denise at front desk is so welcoming and helpful and the entire team are amazing. Thank you elite!”

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Posted 2 years ago

Thank you Ella!

Posted 2 years ago

“Fit me in where they could, friendly staff and good service”

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Posted 2 years ago

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Posted 2 years ago

“good service. polite staff. Plus the car passed its MOT. My only moan was last year it cost £40 and this year it cost £50. But that's life, I guess.”

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Posted 2 years ago

“Happy with the service!”

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Posted 2 years ago

“Friendly, helpful, efficient and knowledgeable staff. Competitive pricing. Helped me out of a situation caused by another garage. I will certainly use this garage as my number one choice in future.”

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Posted 2 years ago

Elite Garages is rated 4.8 based on 4,257 reviews