Elite Garages Reviews

Name: Elite Garages
Address: Elite House, Unit 7 Star Road Trading Estate, Star Road, Horsham
Rating: 4.84

4.8 Rating 4,266 Reviews

97 %

of reviewers recommend Elite Garages

Company Reviews

Metrics

Info

4.8

Based on 4,266 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Elite Garages:

Elite Garages operate from 19 locations covering the whole of the south and south-east England. Recently the company celebrated 50 years in business.

We have grown as a family business, with 3 generations working together. From humble beginnings at a petrol station in High Wycombe, Elite Garages can proudly claim to be one of the leading fast fit retailers in the country and through it’s membership of Group Tyre represents in excess of 15% of the total tyres sold in the UK. With over 1 million tyres in stock across the group we pride ourselves on having excellent availability for all your tyre needs.

Elite is not owned in any way by any tyre manufacturer and therefore can offer the best unbiased, professional advice and bring value for money from top-leading brands all the way through to economy brands. We are able to meet all your tyre requirements including Run Flats, motorsport, track day, high performance, off-road, 4×4, budget winter and all season tyres. We have tyres to meet all needs, from a wheelbarrow to a Rolls Royce.

Visit Website

Phone:

01403756520

Email:

enquiries@elitegarages.co.uk

Location:

Elite House, Unit 7 Star Road Trading Estate, Star Road
Horsham
RH13 8RA

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Elite Garages 5 star review on 11th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great, friendly service, this garage provides honest advice to give you the best deal. Fitted me an ABS pump with no issues and at a reasonable price. Thanks Gary!”

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Posted 2 years ago

Thank you!

Posted 2 years ago

“Did the Job! Reception and customer care not good.”

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Posted 2 years ago

We're sorry to see your 3-star rating. Please email us at enquiries@elitegarages.co.uk with further information regarding your visit if you would like us to look into this. Thank you.

Posted 2 years ago

“I brought my mini to elite for an mot on 5/4 It failed on a tyre and wing mirror which they sorted and I paid for. It also failed it’s emissions. The young man looked into why and said for £120 they’d change the spark plugs and run a petrol cleaner through it. I decided to get it checked by a mechanic who specialises in minis. He replaced the spark plugs air filter and oil. He also took it to have its emissions checked at another mot garage where it passed. This was on the 12/4. On the 16/4 I returned to elite for the retest an older man asked me what work I’d had done which I told him. I also left the emissions pass sheet in the car to show him. 20 minutes later he came and sat next to me in the waiting room. He was very patronising and condescending. He told me that it had failed again. The test showed that the reason was a broken catalytic converter. This was NEVER mentioned when it failed originally. Before he could quote me a price or recommend a garage they use for work they can’t do I asked for my keys and left. Today I took time off work to take it to another garage to have it moted again. I’d done nothing more to it yet it PASSED!!! I feel that because I took my car to someone else for the original repair the man at elite was trying to intimidate me into having something unnecessary done his whole manner was condescending I feel that’s because I’m a woman. It cost me £50 for another mot test but it showed me that not all garages treat women drivers like they’re idiots. Maybe just big concerns like elite do. Whereas the smaller garages are perhaps just more honest.”

Helpful Report

Posted 2 years ago

Hi, We're really sorry to see your 1 star review. Customer care is of the utmost importance to us. Please email us at enquiries@elitegarages.co.uk with further details so that we can look into this for you. Thank you.

Posted 2 years ago

“I had a puncture, phoned the garage in the morning and the puncture was repaired and all ready to go by 3pm. Brilliant!!”

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Posted 2 years ago

Thank you!

Posted 2 years ago

“Took my wife’s car in to adjust the tracking and repair a tyre with a nail in. Advised the tracking was within the normal range so not worth spending the money on. Many other garages would have just taken my money very honest and refreshing. Tyre repaired quickly and at a good price. Friendly guy on reception would recommend to others”

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Posted 2 years ago

Thank you for your positive feedback! Always happy to help.

Posted 2 years ago

“Really good, very helpful and friendly service have used them a couple of times now and would highly recommend.”

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Posted 2 years ago

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Posted 2 years ago

“Great service from the team Will definitely be using you again”

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Posted 2 years ago

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Posted 2 years ago

“The staff were very attentive and helpful. I would say they went above what was expected and exceeded my expectations”

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Posted 2 years ago

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Posted 2 years ago

“Very helpful and good went over and above would recommend”

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Posted 2 years ago

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Posted 2 years ago

“I visited the garage at 1615 on Tuesday with a problem with my exhaust. They were able to order the part and fit it by Wed at 1400. This is excellent service.”

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Posted 2 years ago

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Posted 2 years ago

“Excellent customer service.”

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Posted 2 years ago

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Posted 2 years ago

“Excellent service every time 👍”

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Posted 2 years ago

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Posted 2 years ago

“Very pleased with the service and kindly staff . All my family use the Haywards Heath garage as very conveniently placed just by the station .”

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Posted 2 years ago

Thank you!!

Posted 2 years ago

“Always a friendly, unflappable service.”

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Posted 2 years ago

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Posted 2 years ago

“Very fast & efficient service”

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Posted 2 years ago

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Posted 2 years ago

“My BMW 320D was showing a large engine yellow warning light which caused it to reduce power. Elite analysed and cured the problem by resetting some fault codes. The small engine light is still showing but the car is running fine. They said to return the car should it develop any further problem and they would sort it. Good job done.”

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Posted 2 years ago

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Posted 2 years ago

“Staff very polite & knowledgeable. Service was good. I would just say... it would have helped me if I had been able to book a time for the tyres your ordered for me to be fitted.”

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Posted 2 years ago

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Posted 2 years ago

“Have always found the staff to be very reliable and efficient and are always ready to give me advice either good or bad. Any work required on my vehicle has always been explained to me in very understanding manner. Have always recommended my local Elite Garage”

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Posted 2 years ago

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Posted 2 years ago

“Always find Dave very helpful & always very pleasant., which in this day & age I find missing from a lot of businesses. Nothing is too much trouble for him.”

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Posted 2 years ago

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Posted 2 years ago

“Very very good.”

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Posted 2 years ago

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Posted 2 years ago

Elite Garages is rated 4.8 based on 4,266 reviews