Elite Garages Reviews

Name: Elite Garages
Address: Elite House, Unit 7 Star Road Trading Estate, Star Road, Horsham
Rating: 4.84

4.8 Rating 4,251 Reviews

97 %

of reviewers recommend Elite Garages

Company Reviews

Metrics

Info

4.8

Based on 4,251 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Elite Garages:

Elite Garages operate from 19 locations covering the whole of the south and south-east England. Recently the company celebrated 50 years in business.

We have grown as a family business, with 3 generations working together. From humble beginnings at a petrol station in High Wycombe, Elite Garages can proudly claim to be one of the leading fast fit retailers in the country and through it’s membership of Group Tyre represents in excess of 15% of the total tyres sold in the UK. With over 1 million tyres in stock across the group we pride ourselves on having excellent availability for all your tyre needs.

Elite is not owned in any way by any tyre manufacturer and therefore can offer the best unbiased, professional advice and bring value for money from top-leading brands all the way through to economy brands. We are able to meet all your tyre requirements including Run Flats, motorsport, track day, high performance, off-road, 4×4, budget winter and all season tyres. We have tyres to meet all needs, from a wheelbarrow to a Rolls Royce.

Visit Website

Phone:

01403756520

Email:

enquiries@elitegarages.co.uk

Location:

Elite House, Unit 7 Star Road Trading Estate, Star Road
Horsham
RH13 8RA

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Elite Garages 5 star review on 11th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly I can not fault these guys. This is the first garage where I feel like they know whst they are doing. They go out of the way if they can to help you to get your car sorted. Not bad cost wise. You know your in safe hands. Thank you so much everyone at Elite Garage.”

Helpful Report

Posted 21 hours ago

“Great service, only ever do what is necessary no unexpected items on invoice. The price you are quote is the price you pay, or even lower and in my case was quoted £95 for a tyre replacement the invoice was for £81.99. The staff are knowledgeable and accommodating.”

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Posted 22 hours ago

“Newport Isle of Wight Great service for MOT - went over & above to get it passed that afternoon. Everyone really friendly. The guy on reception (over from Southampton) was amazing, patiently explained all the advisories got them sorted. Can’t recommend highly enough.”

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Posted 1 month ago

“I had a puncture and it was dealt with so quickly and efficiently. Very friendly staff. Will definitely use again.”

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Posted 1 month ago

“Excellent staff and skills, fixed something at short notice that other garages wouldn't then slotted my car into an MOT the next day. Thank you Elite”

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Posted 2 months ago

“Poor booking service at Salisbury. I called and confirmed an appointment and when I came they told me there is no booking. We can not do your car.”

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Posted 2 months ago

“Brilliant service from the team at Haywards Heath today. I had picked up a screw in a tyre causing a puncture. Car in and out in an hour. Great service folks. You are my garage of choice. Well done.”

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Posted 2 months ago

“Andy and the team at Elite Garages in Eastbourne have provided excellent service since we moved to the area in 2017. They offer competitive prices and fast service for MOTs, services, tyres, aircon top-ups—you name it—they do a great job every time. Thoroughly recommended!”

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Posted 2 months ago

“Many thanks for excellent service and speedy response when tyre needed for MOT. Very much appreciate having a trusted local garage in Pulborough.”

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Posted 2 months ago

“I took my car to do service B which was indicated on the dashboard overdue maybe 5 days when I went to collect the car they delivered it to me with service A 36600 miles overdue which had never appeared. And they told me that they couldn't do the reset and I had to go to Mercedes... So I went to do service B and they gave me with a problem that I've never seen before... I am very disappointed. I am not going there never again. To avoid...”

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Posted 2 months ago

“Great service. Ended new tyre whilst on holiday. Quick efficient and courteous. Also competitive price. Would definitely use again”

Helpful Report

Posted 3 months ago

Thank you!

Posted 3 months ago

“Had a starting problem with our L200, fixed it with no charge, they explained it could be result of there servicing vehicle previously. This shows a degree of honesty not heard of before in the motor trade. Excellent.”

Helpful Report

Posted 3 months ago

Thank you!

Posted 3 months ago

“Absolutely horrendous Took my car a couple of weeks ago because car wasn't starting properly Was advised on the phone could be battery or alternator Booked car in And was told the car is absolutely fine no issues just needs to go for a long run Today my alternator belt has snapped I rang the garage said the noise and could they pop the bonnet and take a look.....NO they had to rag it around and mess about potentially causing more damage before popping the bonnet and seeing the issue Now I need a new alternator not just a belt Convenient for them not so much for me The service has been getting worse and worse work and sloppiness lack of care No one smiles up there anymore since mark left the place has gone to the dogs .won't be returning I'll be taking the car somewhere more reputable Where they actually care And don't ignore work and wait for it to be worse just so they can change alot more”

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Posted 3 months ago

“Elite Garage - Pulborough - 23/07/2024 MOT booked online which was quick and easy to do and on arrival the car was punctually into the garage for testing and despite failing with a relatively minor fault, a replacement part was sourced locally, fitted and the car retested all within 2 1/2 hours, pretty efficient service I’d say! Thank you Graham & team from a happy customer!”

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Posted 4 months ago

Thank you!

Posted 3 months ago

“I called today in peril, as had a puncture that I wasn't sure would need either a plug, or a new tyre. The guys at Elite were busy, they're always busy, because they are so popular and provide a good service. Anyway, they were able to fit my vehicle in at short notice, and plugged my tyre and made it safe again, and this was for a nominal charge too. Needless to say I was really happy. The guys at Elite are helpful and courteous and very professional. I had my MOT here back in April this year and found the same thing then. I don't just take my car to any garage, but I'd be happy to leave it with Elite anytime!”

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Posted 4 months ago

Thank you!

Posted 3 months ago

“would not recommend at all i have done DPF job and still not cleared and 3 time engine light is back on and returned to garage 3 times they temporary reset and takeoff from dashboard system but again back could not do proper repair but charged well UN professional shame”

Helpful Report

Posted 4 months ago

“Subject: Hyundai Tucson Repairs Elite Garages On recommendation of my(very safety conscious) father I had fitted 4 new tires by Elite Garages located in Bournemouth. Some months later I heard a metal sound when changing gear and immediately booked it in to Elite to diagnose the fault. Unfortunately for whatever reason they could not find any problem or indeed hear the noise! I picked up my car and soon after the noise developed and my father, as a retired technician himself, took the car to an independent engineer for diagnosis, which turned out to be a defective gearbox. We sourced a secondhand unit to speed the process as I needed the car urgently for my daily nursery run. Elite were contracted to do the replacement along with a new Hyundai supplied clutch. All went well and after a couple of days the repairs were completed, and my car returned. This is when things started to go wrong and after a couple of weeks I lost all control of the gears and had to be recovered back to the garage (Elite) who then diagnosed the gear cables to be defective and needed replacement at a cost of around £500, I agreed these cost and paid on completion. Then a couple of months later and around only 1000 miles since the gearbox replacement I went to visit my sister some round trip of 200 miles and on the return heard a knocking noise from the front and as I was on the motorway and reluctant to stop with my daughter in the car so I continue the short last part of my journey. I stopped at my fathers house and he was horrified to find both front wheels had come loose, and some studs had broken, as the garage was close-by we secured as best and dropped the car at Elite. On inspection they confirmed that both wheels had come loose damaging the wheels and hubs, but immediately concluded this was due to the fact I had not had the wheel nuts retorqued after the repairs were done as indicated on there invoice! This is when my father became involved and fortunately there was in attendance a regional manager (Melvin) at the time and after let's a say technical discussion he agreed to complete the repairs at no cost to me noting this was because I had spent a lot of money with them!!! My father now oversaw the repair and even supplied two replacement wheels at his cost to speed up the repair process so that I could get my car back quickly. He also documented the issue in writing to the then manager Mark which I have transcribed below. Now fast forward six plus months and yet again I hear a knocking noise from the car and booked in with Elite and explained to their new manager the issue with no reference to the past problem as their technicians I presumed would know of the repairs already undertaken. I received a call that all was well on the test and a fastener was tighten and I could collect the car with no cost. I asked my father to collect as I was at work, and he proceeded to Elite and complimented the manager for her great customer service and proceeded to drive the car and to his astonishment yet again the noise was evident and returned immediately to the garage to inform the manager. This is where it gets interesting as the "Technician" involved was called and he declared the car was SAFE and with no noise and stormed off leaving my father a little upset to say the least, however eventually the manager convinced the "technician" to attend a test drive with my father and confirmed the knocking noise himself on return to the garage he pronounced he should take the car to Hyundai as their team wanted no more to do with this car which indicated a lack in their own competence! I await to hear from the management team at Elite Garages 19/06/24 but would advise ladies if you don't have a father like mine steer clear of this particular garage. (Review to be posted) Nadine Knight " Subject: Hyundai Tucson Wheel stud failure Mark Thank you for your time this morning and the confirmation that to your knowledge Elite Garages are not ISO 9001 Quality accredited company. However you did confirm that you have in house facilities to test and certify your calibrated instruments which had been done recently. This would therefore eliminate the prospect of this failure occurring due to an incorrect torque setting being applied to the wheel nuts as long as it was set correctly to the manufacturers specification. As per our conversation and agreed resolution to this potential life threatening event with Melvin your area manager, I will now document in writing what was agreed so that we have no misunderstanding of what needs to be done to rectify the damage that has occurred due to the nuts coming loose after repairs carried out for the replacement of the gearbox on the 14th July 2023. Both front wheel hubs to be replaced with exchange items sourced and inspected by Elite. Both damaged wheels to be replace with inspected undamaged rims or as indicated by the ones removed i.e scuff marks. All studs, wheel nuts and locking nuts to be replaced with new. (if studs are included with sourced hubs this is acceptable on inspection) Inspection of wheel bearings if included with second hand hubs. Wheel balance and aliment on completion of repairs As you are aware when I delivered this my daughter's car to you for the gearbox repair, I emphasised the safety aspect to this vehicle, as it would be transporting my granddaughter as well and did not question the cost and ensured it had new tires supplied recently by your company. Please bear this in mind when dealing with this safety and emotive issue which could have resulted in something much more serious. Paul Knight Letter drafted on behalf of Nadine Knight (car owner) P.s Stud failure due to "side load fatigue facture" resulting from loose wheel nuts”

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Posted 4 months ago

“Elite Garage Stood Great service from two young men fitting 4 new to my Lexus today . Would definitely use again .”

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Posted 5 months ago

Thank you!

Posted 3 months ago

“Salisbury Elite are first class - they always carry out an honest MOT. Very polite, helpful and obliging staff. 5 stars from me!”

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Posted 5 months ago

Thank you!

Posted 3 months ago

“Had my car serviced at Elite, staff so very friendly, efficient customer service, nothing to much trouble, I use them even though I no longer live in Horsham, would prefer to drive to them and wait than to use another garage. Thanks to you all - apologies for a late review.”

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Posted 5 months ago

Thank you

Posted 3 months ago

Elite Garages is rated 4.8 based on 4,251 reviews