Elite Audio Ltd Reviews

Name: Elite Audio Ltd
Address: Elite Audio, Unit 10, Comielaw Farm, Anstruther
Rating: 4.99

5.0 Rating 301 Reviews

100 %

of reviewers recommend Elite Audio Ltd

Company Reviews

Metrics

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5.0

Based on 301 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0800 464 7274

Email:

info@eliteaudiouk.com

Elite Audio Ltd 5 star review on 27th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A little 5* review to brighten the day in these troubled times. I have been a customer of Mark for over 15 years (Connoisseur Audio – Manley Pre with gold facia my first purchase, wish I still had it). Over the years my system grew in quality and Mark was there all the way, well almost. I strayed once or twice. Grass and green etc. Although interesting never really satisfying. So here I am, greyer and with a system that brings music to life and enhanced my listening pleasure in many ways. All I can say is Mark and his team are recommended without reservation. Mark, Rachel, Martin thank you for making an old man very happy.”

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Posted 4 years ago

“Following my third major purchase from Elite Audio over the last 3 years I would recommend Mark and his team for hifi purchases without reservation. I am a cautious buyer, (some might say difficult!), ask a lot of questions and like to test things in my own system. They have given great advice, been first class in giving me time to make sure things were right and made it very easy to test a variety of equipment in my own home hundreds of miles from the showroom. The icing on the cake is the great value they offer through trade in. Particular thanks on this occasion for Mark's initial advice and to Rachael for her prompt replies to emails and chasing information from manufacturers.”

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Posted 4 years ago

“May I first of all say what a fantastic team Elite Audio have They all have a can do want to attitude rarely seen in the industry Communication, advice and customer service excellent”

Elite Audio Ltd 5 star review on 29th February 2020

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Posted 4 years ago

“I am more than happy with the service i received from Elite Audio great customer service. My go to Audio store and hope to be in touch again soon.”

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Posted 5 years ago

“It’s can be quite daunting buying a special and expensive bit of Hifi from the other end of the UK but the Elite Audio team were amazing! The service, communication & help was exceptional, one of the best buying experiences I’ve had. Thank you!”

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Posted 5 years ago

“Ich habe das erste Mal bei ELITE AUDIO bestellt. Natürlich war ich skeptisch einem unbekannten Händler weit weg von Österreich vorab eine Überweisung eines hohen Geldbetrages durchzuführen. Aber alles war perfekt!!! Die Kommunikation, die Transportzeit, die Verpackung und vor allem die Qualität der Ware. Alles war so wie auf der Homepage beschrieben. Meinen neuen Lautsprechern sieht man nicht an, dass sie gebraucht sind. Vielen Dank für alles liebes Elite Audio Team!!!! Gerne bestelle ich wieder bei Euch.”

Elite Audio Ltd 5 star review on 12th February 2020

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Posted 5 years ago

“I’ve recently made two transactions with Elite Audio, the first was a pair of amps which were bought at a competitive price and shipped to Spain, the second transaction involved organising a pair of speakers to be picked up from my uk home and once again shipped to Spain. On both occasions the customer service was outstanding, the communication and the professionalism from both Rachel and Martyn was excellent, they really delivered an outstanding customer experience and I wouldn’t hesitate recommending them to other customers.”

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Posted 5 years ago

“As a remote customer Elite’s level of service was excellent. A fair part-exchange deal was organised with a series of E-mails and phone calls. When it arrived in stock, my item was notified as despatched and delivered on time the next day travelling from Scotland to the south of England. I just wish I was lucky enough to live close to the shop.”

Elite Audio Ltd 5 star review on 4th February 2020

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Posted 5 years ago

“I went to Elite Audio because they had what I wanted. That might seem obvious but it’s not always so easy these days. Had they been local to me it would have been even better. Sadly they are not so I have never visited their premises and already broken one of the golden rules when buying hi-fi, listen first. I figured to myself that having experience of the brand, Audio Physic and upgrading within the range from speakers I had been happy with for twenty years mitigated the risk. Also, it didn’t really matter to me what they sounded like in the showroom, the only way I would know if I was happy would be to listen at home. All the contact was done by email and phone which worked really well. Email replies were prompt and like the phone calls, friendly. It wasn’t all about hi-fi but we were talking the same language. A deal was done, order placed and I now eagerly awaited delivery. Throughout the whole process I was kept well informed and any queries were dealt with efficiently. Delivery was delayed by a day due to adverse weather conditions but when they arrived on a pallet, everything was fine. This had been a concern, heavy items being shipped long distances and getting damaged but I needn’t have worried, there was barely a mark on the outer boxes. Most of my contact was with Rachael and this no doubt added to the experience. Rachael is very personable, has a good sense of humour but takes her hi-fi seriously. Easy to talk to and keeps her promises, I felt like a valued customer not just another customer. Thankfully for me my gamble paid off. I’m really enjoying my new speakers which continue to improve as they bed in. They have completely reinvigorated my listening and, cliche or not, are enabling me to rediscover my over large music collection. If you were thinking of contacting Elite Audio I would say “do so” and have no hesitation in recommending them.”

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Posted 5 years ago

“The whole process has been great - expert advice sorting out my new Quad Vena 2 system. I hadn’t consider Audiophysic speakers before, but the combination of the Quad and the Classic 8’s is just phenomenal. Will be back for some new headphones next. Thanks guys.”

Elite Audio Ltd 5 star review on 25th January 2020

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Posted 5 years ago

“What a fantastic bunch of people. Thanks to them I was able to buy my dream pair of speakers. I've been dealing with many many retailers over the years but I have to say that Elite Audio really knows what the customer service should look like. I can't wait to deal with them again!”

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Posted 5 years ago

“I am very happy with my purchase. The customer service is second to none, I would highly recommend Elite Audio.”

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Posted 5 years ago

“I recently purchased an Aqua la Scala dac and a Conrad Johnson premier 17LS from Elite Audio at a very fair price and their delivery was very fast, the next day in fact. There was a slight hiccup with the pre amp, but following advice from Elite it was soon up and singing. They even offered to arrange for the unit to be picked up for them to check everything if needed. This was my first experience with Elite Audio, but it won’t be my last. I have absolutely no hesitation in highly recommending them, their customer service, fair prices, friendly and knowledgeable staff deserves such a recommendation.”

Elite Audio Ltd 5 star review on 20th January 2020

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Posted 5 years ago

“Great experience with Elite. The whole team are helpful, customer focused and knowledgable. I will be using them again for sure!”

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Posted 5 years ago

“Excellent online store, high quality products, very courteous and qualified staff, excellent communication! I bought an amplifier and they rated mine used excellently. I am really satisfied I will definitely do business with them again! Simone from Italy”

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Posted 5 years ago

“Elite Audio Ltd has been excellent. I have dealt with them with regards to a full system over almost 2 years, they have knowledgeable staff, great products, easy going and useful advice and above all it is about you as a customer all the time. I will keep going back and would not hesitate to recommend them to anyone wanting to get into the world of Audio”

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Posted 5 years ago

“Nice business with them. I bought a CD Transport and I had a very good experience with Elite Audio. First , a great comunication with quick email answers about the transation. After quick shipping to Spain .Only in four days I had received my item in home. And the item was perfect like they told me and with warranty. All perfect. I would do new business with Elite Audio. My maxima recomendations for them.”

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Posted 5 years ago

“A pleasure to deal with. They are knowledgeable, friendly and keen to help. As part of the purchasing process Elite Audio has been happy to supply items on a trial basis. This has helped me audition various interconnects and cables before I commit. This has been an extremely straightforward process ensuring I buy the right items for my set up.”

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Posted 5 years ago

“I PXed my own speakers for a great pair of high end speakers from Elite Audio through their eBay shop. Not only did I get what I thought was a very fair PX deal, I was also enormously impressed with how the Elite Audio Team managed the whole logistical process of swapping out two pairs of speakers between Scotland and West London. They kept me informed throughout the process, liaising with me constantly so as to ensure that exchange went smoothly. Elite by name and Elite by nature; a big thanks to Mark, Barry and Martin. Highly recommended.”

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Posted 5 years ago

“I contacted Elite Audio by phone to discuss getting my Dynavector cartridge re-tipped. While Mark was happy to discuss this, he started to suggest alternative options based on my existing system. He suggested a Soundsmith Carmen Mk2 cartridge which is not a brand I have heard before but which Mark suggested would outperform my Dynavector. I was sceptical but he offered to let me try it at home on a no-risk (to me) basis. I agreed to purchase the cartridge based on Mark's recommendation. It was with me within 24 hours! Mark had advised me to let the cartridge run-in for 50 hours before passing judgement which proved to be good advice as the sound markedly improved during this period. Suffice to say, Mark's advice was spot-on. I'm delighted with my purchase and couldn't be happier with the quality of advice and service I received from both Mark and his colleague, Martyn. I would recommend Elite Audio to anyone looking for sound advice and friendly and efficient service.”

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Posted 5 years ago

Elite Audio Ltd is rated 5.0 based on 301 reviews