ElevateOM Reviews

Name: ElevateOM
Rating: 4.67

4.7 Rating 1,253 Reviews

94 %

of reviewers recommend ElevateOM

Company Reviews

Metrics

Info

4.7

Based on 1,253 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 69 06 009

Location:

Court Hall, Trowbridge, Wiltshire, United Kingdom
BA14 8AR

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ElevateOM 5 star review on 24th November 2023

Doris Okundaye

ElevateOM 5 star review on 17th February 2022

Peter Alan Bodnar

ElevateOM 5 star review on 7th February 2022

Andrew Korn

Anonymous

Anonymous // 01/01/2019

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“Fabulous fabulous 😍 fabulous things ♥”

Helpful Report

Posted 2 years ago

“I am very pleased with the services and professionalism of all the staff here in Elevate OM. From the time I make an enquiry up to the time my website finished, all I can say, is excellent, great service, professional and very accommodating staff and knowledgeable. I feel relax because I know that I was understood and what I what to have in my website is what I get . Great job. I will highly recommend Elevate OM to new and existing business.”

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Posted 2 years ago

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Posted 2 years ago

“Nice and easy to deal with and quick to respond to my request.”

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Posted 2 years ago

“From the very outset I had a discussion with Shaun he understood the brief and directed and guided me through the process. The end result is amazing and I have a website that I am absolutely delighted with. if you want to get great results working with a team who really do understand a clients requirements I cannot recommend elevateOM highly enough.”

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Posted 2 years ago

“ElevateOM have been nothing but helpful and friendly during my MANY requests for changes to my website. Their patience is awe inspiring and being a total dummy about anything website related, I have had some pretty stupid questions and requests over the past year. Couldn't recommend them highly enough. Gianni is a star!”

Helpful Report

Posted 2 years ago

“We have had a fantastic experience with ElevateOM. We've been very fussy clients and they've been exceptionally patient designers! We are thrilled with the quality and clarity of the work they've done for us so far.”

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Posted 2 years ago

“Professional and efficient service”

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Posted 2 years ago

“Sadly having a very bad experience of this company. Such a shame and I feel for the project managers who seem so desperate to look after you but somewhere along the line they just don't talk to each other. I have tried desperately to get a refund on my deposit because they don't even share briefs and instead share your contact details with another company to sell you a landline number. It's really poor. 4 months later I am still waiting for a refund and no one answers the phone :-(”

Helpful Report

Posted 2 years ago

Sorry to hear this and thank you for your feedback. We always strive to do our best and deliver a high-end service as we have been doing for years. I can see that in this case, you have had a refund approved. We will process this for you very soon.

Posted 2 years ago

“Dan is very helpful The web developing team is extremely helpful and the work and designing is above standards”

Helpful Report

Posted 2 years ago

“It deliver a clear message what is all about my business in a very professional way. With that it’s definitely give my viewers a good impression of my website. It’s a bit pricey but it’s worth it especially when you’re busy. So you rather give the works to them.”

Helpful Report

Posted 2 years ago

“Speedy efficient and cost effective company. Gianni is aa great project manager and problem solver”

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Posted 2 years ago

“The website started too slow but later pick up, when the Project Manager intervened”

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Posted 2 years ago

“The Elevate team have been very responsive and professional. They understood the business concept from the outset as the initial website design hit the mark, requiring minor updates. They are also an exceptionally patient team and supportive team as I was sometimes delayed in responding to their queries.”

Helpful Report

Posted 2 years ago

“Sarah Cristobal helped us with urgent account information that we needed. She managed to deal with all of our requests today, very efficiently”

Helpful Report

Posted 2 years ago

“Kuldeep is a great designer. Done a great job of our site. Kept me informed on everything going on. Helped me when I needed help and was very quick to reply to all messages Great team Many thanks”

Helpful Report

Posted 2 years ago

“In terms of website design, the designer was ok. The website looks good and does everything that I requested. The issue is with communication. Communication with the designer was ok, I was expecting a little more collaboration and as a first-time business I was expecting a little bit of hand-holding during the design phase, this didn't happen so I needed to do a lot of research myself. A few times my question went unanswered and I ended up logging in to the developer side of the site to update things myself. I can live with those points though as I believe it is all part of it. The communication from 'customer service' was appealing, emails were badly constructed. I repeatedly asked for timelines so I could plan the launch of my company and never got them. A real concern (and this is still not fixed) is once my website went live, every time anyone tried to look at it online, the website would work for about 1hr and then I would have 12 plus hours of it being offline due to a server issue. I repeatedly sent screenshots of the issue just to have my account manager (?) come back to ask, 'what is the issue'? Well, I have sent a million screenshots, I suggest they look at their emails. Also, no one seemed to take my concerns seriously. When the website was live, I would get an email saying there isn't a problem. 1 hour later it would go down and I would have 12 hours plus of it offline before it came to live again (which would be for about 1 hr and just happened to be at the time when they were checking it). Setting up a business is one of the most stressful things there is, I thought ElevateOM would acknowledge this and work to help resolve issues and give detailed timelines and descriptions of what was happening, that would have been nice, unfortunately, ElevateOM has failed across the board in this area and made the whole experience of setting up my own business an absolute nightmare and one I wish I never started. I have fully paid for my website but now I wish I had waited until it was fully operational. I am still not able to launch my company as I have no faith the issues surrounding the server are fixed.”

Helpful Report

Posted 2 years ago

“Great service setting up website and thereafter Helpful and quick …. They kept me updated continually”

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Posted 2 years ago

“We did not appreciate how lengthy the process of creating a website was however, our developer was efficient and made every amendment promptly.”

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Posted 2 years ago

“Fast and top quality service in copy writing and keyword creation. Good communication - very friendly team Would highly recommend. I will be using ElevateOM for my next web site”

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Posted 2 years ago

ElevateOM is rated 4.7 based on 1,253 reviews