ElevateOM Reviews

Name: ElevateOM
Rating: 4.67

4.7 Rating 1,270 Reviews

94 %

of reviewers recommend ElevateOM

Company Reviews

Metrics

Info

4.7

Based on 1,270 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 69 06 009

Location:

Court Hall, Trowbridge, Wiltshire, United Kingdom
BA14 8AR

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ElevateOM 5 star review on 24th November 2023

Doris Okundaye

ElevateOM 5 star review on 17th February 2022

Peter Alan Bodnar

ElevateOM 5 star review on 7th February 2022

Andrew Korn

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No support or aftercare even though I paid for this package. Terrible communication. It takes a week for them to answer a question. So disappointed with this service!”

Helpful Report

Posted 4 years ago

“The primary contact we had was a bit slow in the provision of this service but when we was given our own account manager Agata SEO account manager she took the task in hand and done a wonderful job on our FB page in setting it up to talking me through it very professional !!!”

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Posted 4 years ago

“The web Design team have been very helpful and responsive. We are happy with the support we have received thus far and we're looking forward to seeing the end result.”

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Posted 4 years ago

“So far we have had a brilliant experience with ElevateOM UK, from the sales team to getting started. They have been working on our site SEO, which seems to be improving already. It's tricky to understand the improvements that SEO has to your site but the dashboard that is used makes everything clear and easy to digest. We look forward to continued SEO improvements with ElevateOM.”

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Posted 4 years ago

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Posted 4 years ago

“This is the company of you want affordable SEO. The communication is good and the analytics they provide are easy to understand. The best part about the company is the Customer Success Manager, Hayley Friday who is an absolute credit to the company.”

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Posted 4 years ago

“I would strongly recommend working with ElevateOM on a new website. The support we have had throughout our journey has been second to none. Thank you ElevateOM for a great website, fantastic service and some of the best staff to work with. We would like to extend our thanks in particular to Amy Grace who has been extremely supportive and helpful to get us up and running. This was very much appreciated. I wish all the ElevateOM team involved the very best future.”

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Posted 4 years ago

“My account manager and web designer were very professional and quick to respond. Helping to get my verbal ideas into fusion.”

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Posted 4 years ago

“Nice team,working perfectly!”

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Posted 4 years ago

“Great work here by the ElevateOM Team (Project Manager & Developer). Reviewed my initial requirements and worked with me as we developed the final output, professional, courteous, and very understanding. Surprised at the turnaround time which was great.........Thanks so much Kevin Brownsell KB PCC LTD”

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Posted 4 years ago

“ElevateOM have been very helpful and quick to turn around”

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Posted 4 years ago

“I strongly recommend, it's reallyvery good company for your SEO.”

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Posted 4 years ago

“I strongly recommend. It'sReally very good company for your SEO,”

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Posted 4 years ago

“Maria at ElevateOM is so helpful and a credit to there company. Many thanks Maria”

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Posted 4 years ago

“I am very happy with my experience with ElevateOM. It is very efficient, friendly and fast. I always feel surrounded by a big team helping me with everything. My developer Anupama did a great job with the web design . She is patient, creative and fast. She always answers all questions in details and listens well to my needs. So happy I found this company. It's worth every penny and the prices are reasonable. Thank you so much everybody at ElevateOM and special thanks to the management. Nermein”

Helpful Report

Posted 4 years ago

“Angelito who is on the helpdesk of the ElevateOM Support Team has been amazing. He has been extremely helpful, worked to a very high standard and truly professional. He has always been very patient with me on the telephone and made changes to my website swiftly whilst on online, cant recommend this guy enough. He has offered practical advice, problem solved and been very supportive.”

Helpful Report

Posted 4 years ago

“This company is an absolute joke. I contacted them to build me a canvas printing website. I had two people previously attempt to make this for me using networks like fiver and they both failed. I know that I this company are just a bunch of middlemen (they outsource all work abroad and couldn’t build a website between them) but I thought at least they will be able to connect the links and build me the website that I have requested. After telephone consultations of me going into great detail how I want it to function, and what website I would like it to be like. The salesman Darren, told me what software would achieve my goals priced it up for £3600. I agreed and paid half upfront. I was quoted 7 weeks in July and now we are in February and they haven’t done anything. Websites previews they have shown me looks like a 10 year old did it. The canvas printing functionality was for custom t shirts printing. And this was in December. I told them that this is nothing like I wanted. Now I have requested a refund as they haven’t done any work on it and they have refused. Not because they have done work like I have seen on other reviews. Because they have used software that I agreed to in the contract. Bearing in mind I have no idea what software would I need that’s why I came to them in the first place. Now because I have been mis sold a product they are now telling me because I have agreed as Darren told me this is what I need, I can not get a refund. Now Darren is saying that to achieve what i want there is a £7000 software but I only agreed to £3600 one. I have told them that this was never mentioned. There sales department clearly doesn’t know how to sell. If what I want will cost me £7000 plus why sell me something for half the price? I have mentioned that with all things, if it is going to cost more to get the job done, you should re estimate the work. Let the customers know it will cost more to achieve the goals. And then let the customer have a choice to proceed or decline and get a refund as the work one be satisfactory if they don’t proceed with the new estimate. I have asked for my design brief which I have filled out online, and no one will provide me with a copy of it as it will prove them wrong and incompetent. I advise anyone who decide to use this company to be very very specific. Don’t agree to software agree to functionality only. And if you want a basic website. Just go to places like fiver or freelancer. At least when they can’t complete it to your satisfaction they will refund your money. I will now be taking this company to court, as I wanted to be up and running by Christmas, they have failed to deliver and refusing to terminate the contract and refund me.”

Helpful Report

Posted 4 years ago

We quoted the client for all requirements requested and even got him to triple check the functionalities. The client now has a new request and this would need to be quoted for. Naturally we cannot refund a project of which is near completion regarding the original spec.

Posted 4 years ago

“The other reviews can not possibly be real. This company have messed us around over a year. There workmanship is pathetic and the sort of thing a five year old could do. On top of that we have been canvassed over and over again ( from their phone number) by salesman trying to sell extras. They have taken our money and delivered nothing more that a few picture examples we sent them! Do not be taken in by the five star reviews.”

Helpful Report

Posted 4 years ago

We had archived this project a long time ago due to lack of contact from client. As a good will gesture we have just unarchived the project. The client also signed off his design as he was happy with it at that point. He has now decided to cancel the project.

Posted 4 years ago

“Disappointed that the call was answered from outside of the UK. However the person who answered the call was helpful and also called back to assist in updating some photos in the gallery on our website. The time frame spent doing the update was quite long though and I cannot help but feel that because it was outside of the UK this was the main reason. Therefore no issue with the person helping me but the fact the call is not UK based. Issue for ElevateOM.”

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Posted 4 years ago

Dear Steve, thank you for your feedback. Very confused here as this sounds like excellent service. The fact that this particular agent being from outside of the UK shouldn't affect the rating you have given. The Technical Support Agent received you call, took your request and helped you upload some photos. I do appreciate that this took a little time, however we have been quite busy as we do have quite a few requests.

Posted 4 years ago

“Katie was a great help today, she took my issue on as if it was her own and helped a great deal. Superb service!!”

Helpful Report

Posted 4 years ago

ElevateOM is rated 4.7 based on 1,270 reviews