ElevateOM Reviews

Name: ElevateOM
Rating: 4.67

4.7 Rating 1,256 Reviews

94 %

of reviewers recommend ElevateOM

Company Reviews

Metrics

Info

4.7

Based on 1,256 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 69 06 009

Location:

Court Hall, Trowbridge, Wiltshire, United Kingdom
BA14 8AR

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ElevateOM 5 star review on 24th November 2023

Doris Okundaye

ElevateOM 5 star review on 17th February 2022

Peter Alan Bodnar

ElevateOM 5 star review on 7th February 2022

Andrew Korn

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy with my experience with ElevateOM. It is very efficient, friendly and fast. I always feel surrounded by a big team helping me with everything. My developer Anupama did a great job with the web design . She is patient, creative and fast. She always answers all questions in details and listens well to my needs. So happy I found this company. It's worth every penny and the prices are reasonable. Thank you so much everybody at ElevateOM and special thanks to the management. Nermein”

Helpful Report

Posted 3 years ago

“Angelito who is on the helpdesk of the ElevateOM Support Team has been amazing. He has been extremely helpful, worked to a very high standard and truly professional. He has always been very patient with me on the telephone and made changes to my website swiftly whilst on online, cant recommend this guy enough. He has offered practical advice, problem solved and been very supportive.”

Helpful Report

Posted 3 years ago

“This company is an absolute joke. I contacted them to build me a canvas printing website. I had two people previously attempt to make this for me using networks like fiver and they both failed. I know that I this company are just a bunch of middlemen (they outsource all work abroad and couldn’t build a website between them) but I thought at least they will be able to connect the links and build me the website that I have requested. After telephone consultations of me going into great detail how I want it to function, and what website I would like it to be like. The salesman Darren, told me what software would achieve my goals priced it up for £3600. I agreed and paid half upfront. I was quoted 7 weeks in July and now we are in February and they haven’t done anything. Websites previews they have shown me looks like a 10 year old did it. The canvas printing functionality was for custom t shirts printing. And this was in December. I told them that this is nothing like I wanted. Now I have requested a refund as they haven’t done any work on it and they have refused. Not because they have done work like I have seen on other reviews. Because they have used software that I agreed to in the contract. Bearing in mind I have no idea what software would I need that’s why I came to them in the first place. Now because I have been mis sold a product they are now telling me because I have agreed as Darren told me this is what I need, I can not get a refund. Now Darren is saying that to achieve what i want there is a £7000 software but I only agreed to £3600 one. I have told them that this was never mentioned. There sales department clearly doesn’t know how to sell. If what I want will cost me £7000 plus why sell me something for half the price? I have mentioned that with all things, if it is going to cost more to get the job done, you should re estimate the work. Let the customers know it will cost more to achieve the goals. And then let the customer have a choice to proceed or decline and get a refund as the work one be satisfactory if they don’t proceed with the new estimate. I have asked for my design brief which I have filled out online, and no one will provide me with a copy of it as it will prove them wrong and incompetent. I advise anyone who decide to use this company to be very very specific. Don’t agree to software agree to functionality only. And if you want a basic website. Just go to places like fiver or freelancer. At least when they can’t complete it to your satisfaction they will refund your money. I will now be taking this company to court, as I wanted to be up and running by Christmas, they have failed to deliver and refusing to terminate the contract and refund me.”

Helpful Report

Posted 3 years ago

We quoted the client for all requirements requested and even got him to triple check the functionalities. The client now has a new request and this would need to be quoted for. Naturally we cannot refund a project of which is near completion regarding the original spec.

Posted 3 years ago

“The other reviews can not possibly be real. This company have messed us around over a year. There workmanship is pathetic and the sort of thing a five year old could do. On top of that we have been canvassed over and over again ( from their phone number) by salesman trying to sell extras. They have taken our money and delivered nothing more that a few picture examples we sent them! Do not be taken in by the five star reviews.”

Helpful Report

Posted 3 years ago

We had archived this project a long time ago due to lack of contact from client. As a good will gesture we have just unarchived the project. The client also signed off his design as he was happy with it at that point. He has now decided to cancel the project.

Posted 3 years ago

“Disappointed that the call was answered from outside of the UK. However the person who answered the call was helpful and also called back to assist in updating some photos in the gallery on our website. The time frame spent doing the update was quite long though and I cannot help but feel that because it was outside of the UK this was the main reason. Therefore no issue with the person helping me but the fact the call is not UK based. Issue for ElevateOM.”

Helpful Report

Posted 3 years ago

Dear Steve, thank you for your feedback. Very confused here as this sounds like excellent service. The fact that this particular agent being from outside of the UK shouldn't affect the rating you have given. The Technical Support Agent received you call, took your request and helped you upload some photos. I do appreciate that this took a little time, however we have been quite busy as we do have quite a few requests.

Posted 3 years ago

“Katie was a great help today, she took my issue on as if it was her own and helped a great deal. Superb service!!”

Helpful Report

Posted 3 years ago

“Katie was a great help today, she took my issue on as if it was her own and helped a great deal. Superb service!!”

Helpful Report

Posted 3 years ago

“Very efficient and professional. Its the place to go if you need a great website for your business.”

Helpful Report

Posted 3 years ago

“Sanchit & Maria were brilliant. They made the whole process a very pleasant experience. Nothing was too much trouble and the design they came up with was excellent. I have already had customers telling me it's an excellent, easy to use new website. A massive thank you to them both. www.OckeysRus.com”

Helpful Report

Posted 3 years ago

“Thank you ElevateOM - Sandra designed the layout of my home page and I am so pleased with it - she was excellent at applying exactly the feel that I was looking for.”

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Posted 3 years ago

“Very professional, friendly, quick turnaround and helpful”

Helpful Report

Posted 3 years ago

“Absolutely fantastic web designers, very easy from the start to finish of the whole web designing process. Excellent customer service each and every time I have needed to contact them. Very impressed!”

Helpful Report

Posted 3 years ago

“My website is finally live online. I am extremely impressed by everything ElevateOM have done for me. They are very professional and organised , really efficient. I honestly dont have anything bad or any complaint to say about them. My webdesigner was Avinash. He was very fast and quick to understand what I needed done. Extremely knowledgeable. It's like he knows everything about webdesigning. Of all the things I asked him to do , he did exactly that. I am the one who was just delaying with content other than that he delivers so quick. The best website company I have worked with. Never hesitate to work with them.They are true to their word, they deliver efficiently. I didnt have any problem with them.I am giving them another website to do.Thank you so much ElevateOM , and Avinash.I greatly appreciate the excellent service. You are 1 in a million and am so happy I made the right decision to get you to design my website. I love it so much. Keep it up. Your very 100% satisfied customer.”

Helpful Report

Posted 3 years ago

“The team were fully supportive and patient with my requests, fine tuning until I was entirely happy with the result. Response times were quick and the whole experience was much easier than I had anticipated.”

Helpful Report

Posted 3 years ago

“Excellent customer service, always available to speak to and provide answers. Great creative team.”

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Posted 3 years ago

“Very good stuff many thanks indeed”

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Posted 3 years ago

“Andrei has worked hard on looking after our Social media campaign and has been prepared to make some good recommendations to support us. fully recommended”

Helpful Report

Posted 3 years ago

“Andrei has been very supportive and always looking for ways to improve.”

Helpful Report

Posted 3 years ago

“Dale Green was a pleasure to have working on my website very nice man and very helpful”

Helpful Report

Posted 3 years ago

“Great customer services. Help desk feels abit cold and unresponsive but once you’re in touch with an actual person who does the work then everything becomes smooth and easy.”

Helpful Report

Posted 3 years ago

ElevateOM is rated 4.7 based on 1,256 reviews