ElevateOM Reviews

Name: ElevateOM
Rating: 4.67

4.7 Rating 1,261 Reviews

94 %

of reviewers recommend ElevateOM

Company Reviews

Metrics

Info

4.7

Based on 1,261 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 69 06 009

Location:

Court Hall, Trowbridge, Wiltshire, United Kingdom
BA14 8AR

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ElevateOM 5 star review on 24th November 2023

Doris Okundaye

ElevateOM 5 star review on 17th February 2022

Peter Alan Bodnar

ElevateOM 5 star review on 7th February 2022

Andrew Korn

Anonymous

Anonymous // 01/01/2019

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“All went well with Corey. No problems!”

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Posted 2 years ago

“Website ready to go live In a month from start to finish I did next to nothing all done for me by the Elevate om team very efficient and eager to help”

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Posted 2 years ago

“Very efficient, communicative and responsive. Our site was up and running within a few days, once some requested amendments were completed.”

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Posted 2 years ago

“Very poor customer service and technical support. I have been without emails for a week, all emails seemingly blocked - my business has effectively ground to a halt. No urgency, understanding from Elevateom all week - 'We will contact you with an update in due course - apologies for the inconvenience - - have a nice day'. I was told that the technical supervisor would phone me back with an update, but received a standard email reply instead. 10+ years as a paying customer and this is what I have to experience. The only available telephone/email contacts have a poor grasp of both my issue and have English as a second language. Communication is poor. Impossible to speak to a senior member of staff.”

Helpful Report

Posted 2 years ago

Thank you for your review. Yes, we do have a number of foreign and UK based staff. Covid hit a lot of companies hard and we have undergone many changes to better suit the current UK climate and are constantly making improvements where we can. Sorry about your email issue. We are currently migrating all accounts to a more reliable, secure server, though naturally, this does take time as we need to reset SMTP for all sites that have emails of which are affected. We are doing our best to rectify this as soon as possible.

Posted 2 years ago

“Avinash and Cristine have been brilliant and really taken the time to realise our vision. Thank you”

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Posted 2 years ago

“Chris and Avinash have been amazing throughout. They pay great attention to detail and listen to what we want as a client, they are very responsive and successfully complete every task we ask them to do. I'd recommend ElevateOM to anyone looking for a new website or an upgrade on their current one. The level of service is outstanding. Thanks again Chris and Avinash!”

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Posted 2 years ago

“seems nice people , but only issue is alot of the time theyre talking to me as if im a web designere myselfor an expert in IT, so i do struggle understanding some of the information they send me, but generally a decent company”

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Posted 2 years ago

“Must Recommended! Best customer service. Thanks to the entire team especially Kuldeep and Chris Obinario.”

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Posted 2 years ago

“Friendly nice and quality work”

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Posted 2 years ago

“Always polite and try to help to do a professional service Nothing to much trouble for customers trying to achieve a quality web page Many thanks Calm Sea Guesthouse Weymouth”

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Posted 2 years ago

“Hi only problem i have is ive tried to explain from Day1 im not "tech savvy" but that seems to fall on deaf ears every time. apart from the that ok”

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Posted 2 years ago

“Friendly, helpful and a joy to deal with”

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Posted 2 years ago

“Chris and Avinash have been superb from start to finish. They have been supportive and patient and have designed a superb website for our club. I really cant thank them enough.”

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Posted 2 years ago

“Elevation OM told me they would not stop working on my website until Iwas happy. They kept to their word. Avanash, one of the web developers has worked so hard to get it how I want it , delivering every tweak I requested. Alegria, his Manager, has provided episodic review to ensure that everything is going to plan. Credit to the company.”

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Posted 2 years ago

“Once more I am pleased and delighted to congratulate and recommend any of the ElevatOM website team. They are so polite and friendly that it is like contacting a member of one's family.”

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Posted 2 years ago

“Webcreation have been hosting my website for almost 10 years and they have always been very helpful in providing assistance when I needed it. Prompt action when emailing questions or requests for updates is very important for a Business website, and on that Webcreation does deliver.”

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Posted 2 years ago

“Excels love my logo”

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Posted 2 years ago

“Great company and easy to work with with regards to setting up the new website and working this in with Google Ads and Analytics.”

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Posted 2 years ago

“SCAM SCAM SCAM - AVOID! Where do I start? Let me try: 1. Up until recently they were called Webcreation UK. If you type the webcreationuk dot com website into google you'll be redirected to ElevateOm. You can check out some real and genuine reviews for Webcreation UK on Trustpilot As you can see mostly negative, and not quite the fluffy 5 stars you see here for ElevateOM. If you look at the history on that page you will see that as Webcreation UK they also started with fluffy 5 star reviews. Then it degenerated into mostly one star reviews. (You'll see the same thing on webcreation uk google reviews when you view the most recent ones). A common tactic with scam companies knowingly providing a terrible service is to shut down the old company name with all those genuine bad reviews and then restart with a brand new shiny name. Then intially 'get' lots of nice 5 star reviews. At least until some very real one star reviews start flowing in again. And then guess what? Time to shut down that company with the terrible rep and start a nice new one without the bad rep and awful reviews. They can actually keep on doing this and keep ripping people off. That's your very real indicator that these guys are scam artists and to keep WELL AWAY. And I haven't even got to what they did with my 'website'.... 2. They don't have CLUE when it comes to web design. Well to be fair they knocked up a not bad desktop site. The problems started when developing and testing the website on mobile devices. There were so many many problems. And i mean real basic problems with highlighting items, menu items not working, background pics on mobile not showing correctly. The mobile website performance was awful. I can go on and on. I had to waste a very large amount of time on testing and documenting errors for them. On basic stuff that is standard on any website on a mobile device. We're talking a simple brochure website here. 3. It's been OVER A YEAR and they STILL can't make it work at a basic level! Yes thats right. They started in July 2021. And its still not finished or working. I repeat, its a simple brochure website. 4. My last contact with them was about 2 weeks ago. I sent them a video showing how poor the site was on an apple mobile device (the device most website visitors use!). It showed that the site did not work properly and that the performance was poor on non existent (clicking an item for it to never change and just stay there!). The video also showed that 'fixes' they told me 3 times were 'now working' were still not working. I've chased them up since then. Not only are they not responding. But like a serial killer trying to cover up the evidence, they've hidden the body (or in this case taken down the development site). Unfortunately for them I have videos and pictures going back the whole year, as well as all the emails detailing the problems. 5. Legal action - On Monday I will be messaging them one last time, mainly just to tell them that as well as making sure the world knows they are scam artists so no one else gets ripped off and a year wasted. but that I will be starting legal proceedings to get all my money back. They've had the first 2 payments. The third and final payment is only for when the website is finished. They're not getting that and unsurprisingly they havent asked for it! But I believe I have legal recourse to get all my payments back. So please be aware you will be dealing with a company with at least one pending court case against them for money back. I'll bet mine is not the only one! It's time these rip off merchants were stopped in their tracks and not allowed to take peoples money, and made to give people they scammed their money from back! Shut them down and stop them restarting over and over again taking more innocent peoples money and time!”

Helpful Report

Posted 2 years ago

Thank you for the review. Whilst this project has taken some time, we have already reassigned the project to our best developer to complete this as soon as possible. Whilst this clients' experience has not been great in this case, we are committed to completing the project to a high standard.

Posted 2 years ago

“Customer service in all departments has been extremely good, they have been excellent at resolving unforeseen issues, particularly technical, and am very happy with the service I have received from them. Would highly recommend to anyone looking for a polished and professional website and experience.”

Helpful Report

Posted 2 years ago

ElevateOM is rated 4.7 based on 1,261 reviews