elevate your sole Reviews

Name: elevate your sole
Address: 170 High Street, Prestatyn
Rating: 4.94

4.9 Rating 3,580 Reviews

99 %

of reviewers recommend elevate your sole

Company Reviews

Metrics

Info

4.9

Based on 3,580 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About elevate your sole:

An independent boutique shoe shop with branches in Prestatyn and Rhos on Sea in North Wales.

Visit Website

Phone:

01745 886378

Email:

sales@elevateyoursole.co.uk

Location:

170 High Street
Prestatyn
LL19 9BW

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elevate your sole 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely sandals but unfortunately you sent the wrong colour. I ordered the platinum leather bu the ones I received were gold. Unfortunately I fell ill before delivery and had a lengthy stay in hospital so missed the deadline to return”

Helpful Report

Hello, Thank you for your feedback, and I’m really sorry to hear about your experience. Most importantly, I hope you’re feeling much better after your time in hospital. I wanted to clarify that the sandals you ordered are indeed in Platinum leather, as per the description and images on our website. While this style does come in other colours, it isn’t made in gold. We always encourage customers to get in touch with us first before leaving a review, as we’d be happy to resolve any concerns directly. Unfortunately, since it’s been about 4 months since delivery, we aren’t able to offer an exchange or return at this point. However, if you have any further questions or need assistance in the future, please don’t hesitate to reach out. Many thanks, Hal

“I ordered a pair of sketcher sandals (paying postage) sizing down, but they were far too big. I rang up to see if I could do an exchange but was told I had to send them back (paying postage) and then order the next size down for which I would have to pay postage. So 3 lots of postage. I shan’t be ordering from here again.”

Helpful Report

Hello, I'm sorry that you've felt the need to leave us a negative review. All of our returns information can be found on the website with a link from the main menu, the footer menu, the individual product page and at the checkout. It's simply untrue that you were asked pay postage on your initial order and/or that you would have had to pay 3 lots of postage. You'll be able to see on your order confirmation that you had 'Free UK Delivery' and would have also had free UK delivery when ordering a replacement size, although this size was no longer available when you submitted your return request. We offer an easy and convenient returns service and are able to provide our UK customers with the option of a tracked and insured digital returns label (£3 at time of publishing). As you've experienced, we also ensure that returns are dealt with incredibly quickly (often on the same day) and I'd invite you to take a look at our many customer reviews that make reference to this. Many thanks, Hal

“Being asked for a review a month after my dealings with EYS, my abiding memory is decent shoes, fair price, but tricky people to deal with - and not to purchase from them again.”

Helpful Report

Thank you for taking the time to leave a review. Having dealt with your query personally, I really don't follow. You sent in an email on April 4th indicating that you encountered a problem using our returns process. I replied within 24 hours with some recommendations and didn't hear from you again. However, I can see that you then quickly managed to initiate the return and were promptly refunded when the boots arrived back with us. Please let me know if I'm missing something and I'll look into it for you. Many thanks, Hal

“Hi , I dont receive the package please investigate. Courier could left this outside the door , nobody left any note. This is a first time happen to me I am not happy.”

Helpful Report

“The shoes was sent to me with the damage on it, the pictures doesn’t show exactly how it’s bad, I elevate my sole big time, poor company”

Helpful Report

Hello, I'd have welcomed an opportunity to look into this for you, but I can see that I haven't had any correspondence relating to the above order. Can you please send some photos to customerservices@elevateyoursole.co.uk and I'll make sure to take a look for you. Many thanks, Hal

“Not received order”

Helpful Report

“Great product,but couldn't apply 10% off first order as listed on numerous sites. Emailed to ask if they could apply to order . Hal answered and told me not doing as Black Friday..even gave him an example. Not brilliant first time experience...and then they send me leaflet with purchase offering 10% off??? Not sure I will return to purchase again. Ordered at weekend, not sent till Thursday”

Helpful Report

This is one of the most disappointing and inaccurate reviews that I've ever had. - You asked me to refund you 10% from an order you'd already placed. This isn't something we'd usually do anyway. However, I explained that we weren't offering any additional discounts for sign up over the black Friday weekend. I have absolutely no control over the information contained on 'voucher gains' or any other external websites. - You already had 10% discount off your order, but if you were unhappy with the price that you'd already paid, I'd have happily refunded your order if requested - If one of my dispatch team have decided to give you 10% off a future order, that's very kind of them - You ordered on Sunday using our standard (Royal Mail Tracked 48) delivery service. We sent your order on Monday and you received them on Friday. There were two full days of Royal Mail strikes on Wednesday and Thursday (and no collections on either of these days).

“Very poor returns service , won't be ordering from you again”

Helpful Report

Hello, Thank you for taking the time to leave a review. All of our returns information can be found on the website with a link from the main menu, the footer menu, the individual product page and at the checkout. It looks like you first got in contact to enquire about a return by email at 16:37 on June 16th and the query was dealt with promptly and you were sent a returns label the same day. If there's anything I can help you with, please let me know. Many thanks, Hal

“Have not yet received package”

Helpful Report

elevate your sole is rated 4.9 based on 3,580 reviews