elevate your sole Reviews

Name: elevate your sole
Address: 170 High Street, Prestatyn
Rating: 4.94

4.9 Rating 3,580 Reviews

99 %

of reviewers recommend elevate your sole

Company Reviews

Metrics

Info

4.9

Based on 3,580 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About elevate your sole:

An independent boutique shoe shop with branches in Prestatyn and Rhos on Sea in North Wales.

Visit Website

Phone:

01745 886378

Email:

sales@elevateyoursole.co.uk

Location:

170 High Street
Prestatyn
LL19 9BW

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elevate your sole 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“shoes have spots on them as if used or display item or used highly disappointed”

Helpful Report

Thank you for your feedback, and I’m really sorry to hear you’re disappointed with your purchase. I want to reassure you that at Elevate Your Sole, we only sell brand new products, and every item is carefully inspected before being dispatched to ensure it meets our high standards. It appears that we may have fallen short this time. It would have been great to have the opportunity to resolve this with you directly before leaving the review, as we’re always here to help with any concerns. If you could kindly send us an image of the shoes, we’d be happy to investigate further and work on a solution for you. Many thanks, Hal

“I had a fault with the sandles I purchased. I took them to the shop on Friday.Was told by the sale assistant what did she think I could do about it as I had no box. They would not be able to resell them .Surely if they were faulty yu would not be resale them.Told me to leave them in shop see what she could do. I said no thank yu as I was so upset I couldn’t face going back to the shop .She never gave me a chance to say all I wanted was the same pair to be exchanged. I never asked for money back .”

Helpful Report

Hello, Thank you for taking the time to share your feedback. I'm really sorry to hear about the trouble you've had with your recent purchase. Our aim is to make every shopping experience a positive one, and I'm sorry we fell short this time. For future reference, if you ever encounter an issue, our online order team is here to help and can be reached via the email address provided on our website, as well as confirmation emails etc. We are best placed to quickly locate your order and assist in resolving any problems relating to orders placed online. Whilst exchanges can often be made in-store, availability can vary across stores, and our website operates on a separate payment system that stores don’t have access to. Could you please provide a bit more information so we can assist you better? For instance: - Which store did you visit for the return? - What is the specific issue with the shoes? - If possible, could you share a photo of the fault? If there's anything else I can help with, please let me know. Many thanks, Hal

“Charge for returns, awful customer service very unhelpful. Shoes the most uncomfortable thing I’ve ever tried”

Helpful Report

I'm sorry that you felt the need to leave a negative review. You sent an email at 16:10 on August 29th asking to clarify the status of your order. I replied to you at 16:13 on August 29th to confirm the dispatch process and when you'd receive your tracking number. The sandals were dispatched to you and delivered within 1 working day. You purchased one of our return labels at 9:58 on September 26th and I can see that my colleague prepared and sent your label to you at 10:11 on September 26th. I've had look through all correspondence and it's both friendly and helpful. Regards, Hal

“Sent the wrong item and then didn't respond to messages. Finally organised return through Down Your High Street.”

Helpful Report

Hello, It's always disappointing to receive a negative review and I'm sorry that you have felt the need to write this. Can I ask which email address you used to contact us? I’m really sorry that you received the wrong item, but I can’t seem to find any previous messages. I have had a look at your order and there was an issue with the photo in the listing for the scarf, which we’ve subsequently removed. I’d have happily provided a free returns label. In any event, I’ll make sure to keep an eye out for the return and refund you straight away. Many thanks, Hal

“I ordered 2 pair of shoes. One in pink size 6 That has arrived correct The second pair that I order was cream colour in size BUT I HAVE RECEIVED A SHOES BOX WITH A PAIR OF SHOES THAT IT IS NOT A PAIR IN THE WAY THAT THEY SEND ME ONE PINK SHOES ANDCONE CREAM SHOES ALSO ARE 2 RIGHT SIDE SHOES ALSO ONE SIZE 5 AND ONE SIZE 6. WHAT MESS I CONTACT THEM TO COMPLAIN ABOUT THE ISSUE I SPOKE TO REBECCA THAT SHE APOLOGIZE ABOUT THIS ISSUE SAYING SORRY THAT WE DIDNT CHECK THE BOX BEFORE SEND TO YOU BUT WHEN SHE TOLD HER MANAGER HE IS NOT RESPONDING MY EMAIL , NO TAKING RESPONSABILITY FOR THEM MISTAKE AND NO DOING MY REFUND OF THE 2 PAIR OF SHOES THAT I SEND BACK. I WILL TAKE FURTHER ACTION IF THEY DONT. BECAREFUL THEY ACTING VERY BAD WITH ME . TERRIBLE CUSTOMER SERVICE NO APOLOGIZE OR REFUND OF £ 178.00 HORRIBLE COMPANY . DONT BUY FROM THIS PEOPLE .”

Helpful Report

Hello, It's always disappointing to receive a negative review and I'm sorry that you have felt the need to write this. As discussed previously, it's not possible that these shoes were dispatched to you in the manner you've described. All shoes are inspected by us on arrival from our supplier and again before despatch. The shoes that you mention were prepared and packed from one of our stores that only have the cream colour available, so it wouldn't be possible that they could be mixed with another colour, as it simply wasn't there. Further to this, all of our remaining stock is correct. I can only think that they've been mixed up with another pair that you've bought from another retailer. If you think this is possible and can provide the name and contact details of this retailer, I'd be happy to look into this for you. The other pair of shoes will be refunded as normal. Many thanks, Hal

“still haven't received anything yet!”

Helpful Report

Hello, I'm sorry that you've felt the need to leave us a negative review. The shoes were despatched the same day (last Friday) using Royal Mail Tracked 48. Due to the bank holiday weekend, I'd have expected them to be delivered to you today. However, I can see from the tracking information that you've been provided with, that they were initially sent to the wrong delivery office and have been subsequently re-routed. I hope that they arrive with you soon and if you have any further questions, please get in contact with us at the email address provided in your order confirmation. Many thanks, Hal

“I ordered a pair of shoes 8 days ago and paid the extra charge for express delivery. I still have not recieved them nor does the tracking order work. Will be contacting the company about this.”

Helpful Report

“Delivery very poor. Still waiting for goods to be delivered”

Helpful Report

Hello, I’m sorry that you felt you had to leave a negative review. These sandals were dispatched at the earliest opportunity after receiving your order using Royal Mail 48 last Monday. Usually this would take 3 days, but unfortunately in some areas this has taken a little longer. As explained in the message this is not a fully tracked service and I only get a notification when a delivery is attempted. I hope that they arrive with you soon. Many thanks, Hal

“Ordered some Fly London blue sandals, came quickly and looked lovely . Unfortunate on this occasion too narrow , so returned to store with pre paid label that only cost £2.80 Hoping to use this friendly, efficient service again .”

Helpful Report

“Excellent service - quick order confirmation and notification of expected delivery, quick delivery - highly recommended.”

Helpful Report

“Shipping information is not readily available and is not updated. I ordered from the vendor 3 days after my order to you and I have already received my order. I will not be using a resale partner in the future. Thanks.”

Helpful Report

Thank you for taking the time to write a review. I'd have welcomed an opportunity to look into this for you, but I can see that I haven't had any correspondence relating to the above order. As you can see from your tracking information, these shoes were dispatched the same day via Royal Mail International Tracked & Signed service. I'll happily look into this for you now that it's been brought to my attention and try to resolve this as quickly as possible. Many thanks, Hal

“I purchased the shoes for a day at the races. Unfortunately the shoes didn't even make the full day as all the insole on one of the shoes fell apart making the shoe too uncomfortable to wear. I ended up wearing a beautiful dress with flip flops.”

Helpful Report

(Online) -

Thank you for taking the time to leave a review. I’m sorry to hear that the shoes didn’t live up to expectations. I would have welcomed the opportunity to rectify this issue earlier using the contact details on both the confirmation email and returns form. I’d be happy to discuss further, so please feel free to get in contact via customerservices@elevateyoursole.co.uk Many thanks, Hal

“Disappointed, the shoes received were poor quality........ the colour had clearly faded from parts of the shoe........ No return address given either. Unhappy customer who will not return.”

elevate your sole 1 star review on 28th June 2016

Helpful Report

(Online) -

Thank you for taking your time to leave a review. I'm disappointed that you weren't happy with the product or service. Whilst it's unfortunate that a returns form wasn't included as normal, I'd have happily dealt with any complaint or return via email or telephone, as provided on the confirmation email and the website. The 'fading' that you mention is part of a design technique called burnishing, it's purely intentional and is readily apparent with the images on the website. If you'd like to discuss this any further, I'd be happy to hear from you. Many thanks, Hal

elevate your sole is rated 4.9 based on 3,580 reviews