elevate your sole Reviews

Name: elevate your sole
Address: 170 High Street, Prestatyn
Rating: 4.94

4.9 Rating 3,556 Reviews

99 %

of reviewers recommend elevate your sole

Company Reviews

Metrics

Info

4.9

Based on 3,556 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About elevate your sole:

An independent boutique shoe shop with branches in Prestatyn and Rhos on Sea in North Wales.

Visit Website

Phone:

01745 886378

Email:

sales@elevateyoursole.co.uk

Location:

170 High Street
Prestatyn
LL19 9BW

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elevate your sole 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Most helpful & friendly customer service.”

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“Fabulous boots, usually 5.5-6 and the 6 fit perfectly. No sliding or pinching, super comfy lining around the heel bone and even better - access to a real shop, online! I'll be visiting there soon after realising I'm not a million miles away :)”

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“This is a great online shop. The handbag I purchases was good value, and arrived quickly. Many thanks indeed!”

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“Shoes arrived on time and were well packed. Remonte are great fitting trainers so please keep stocking them”

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“Excellent service Brilliant boots xxx”

elevate your sole 5 star review on 11th October 2022

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“Very happy with my Birkenstocks - arrived within the time specified and were well packaged. Would definitely recommend using Elevate your Sole :)”

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“Very easy and prompt delivery. So light and comfy to wear.”

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“Excellent service. Shoes arrived quickly and, luckily, fitted !! Thank you”

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“Ordered from website. Website easy to navigate, order and pay. Prices competitive. My order arrived quickly and well packaged. Loved the sweet and personal message. Will definitely use again.”

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“Excellent price. Arrived quickly and packaged well. Nice personal touch on Thankyou note. Will definitely be supporting this small business again.”

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“Loved the boots, arrived quickly, packaged well. Loved the card and sweetie enclosed on package . Nice touch. Thank you”

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“Quick service and delivery on time”

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“Great footwear. Delivered swiftly. Arrived packaged well. Great service. Thank you”

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“Fast, efficient and pleasant service.”

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“Love the look, fits perfectly, I very stylish,”

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“Beautiful boots, easy to navigate website, prompt and efficient delivery. Thank you.”

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“The web site is clear and easy to negotiate. There's a very good selection of shoes and boots. Delivery was speedy. Overall the service was very good and I would buy again from Elevate your sole and recommend the company to other people.”

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“The whole process from ordering, being kept informed of the delivery to actually receiving my trainers was good. Royal Mail went on strike during this period as well. Nice touch of putting a sweet within the box.”

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“Very impressed with delivery even after a strike by Royal Mail. Never ordered before, but very easy.”

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“Would love to write a review but still waiting for boots to arrive. ..........UPDATE Thankfully my boots arrived but I had ordered wrong size. I asked for an exchange which was dealt with swiftly and I had a wonderful pair of new books. Highly recommend boots and company. Boots are so comfortable, I suffer with painful neuropathy in my feet and I can happily work all day in these boots. I have been a customer service specialist for 40yrs and would recommend this company and look forward to buying more boots from them in the near future .”

Helpful Report

I'm unable to see any previous communication from you and I'd have welcomed the opportunity to look into this prior to you leaving a negative review, which is a little mean spirited. We sent out your order at the earliest opportunity and despatched them on 29th September (your order came into us at 11pm on September 28th). Unfortunately, since then, there's been 2 days of full strikes at Royal Mail. I understand this is far from ideal, but I have tried my best to keep everyone informed and include up to date information about these strikes on our delivery page here: https://www.elevateyoursole.co.uk/pages/delivery The delivery aim for the free standard shipping that you selected is 2-3 working days. If we add on the 2 days of strikes and ignore any backlogs that they have, this would increase to 4-5 working days. Given this, I'd expect them to arrive with you either tomorrow or Thursday. We're a friendly bunch of people, please just send an email to the address provided and someone will get endeavour to help you as soon as possible. Many thanks, Hal

elevate your sole is rated 4.9 based on 3,556 reviews