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Element Replacement Ltd Reviews

4.9 Rating 7,676 Reviews
99 %
of reviewers recommend Element Replacement Ltd
4.9
Based on 7,676 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Element Replacement Ltd Reviews
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Phone:

0151 448 1201

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Element Replacement Ltd 5 star review on 29th September 2024
Ian May
Element Replacement Ltd 5 star review on 7th August 2024
Graham Astill
Element Replacement Ltd 5 star review on 8th November 2023
Mr Richard Finnamore
Element Replacement Ltd 5 star review on 10th October 2023
Joseph Pearson
Element Replacement Ltd 5 star review on 29th November 2022
Adam Willison
Element Replacement Ltd 5 star review on 29th November 2022
Hitesh Parekh
Element Replacement Ltd 1 star review on 11th October 2022
Anonymous
6
Anonymous
Anonymous  // 01/01/2019
Prompt delivery package well easy to install
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Posted 4 years ago
Always excellent and fast service.I have purchased my elements from them many times and have only once had one fail inside guarantee period,I reported this and another was dispatched on the same day F.O.C.I highly reccomend Element replacement Ltd. DGS Marlborough Wilts.
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Posted 4 years ago
Ordered element for oven arrived within two days. Now fitted and working perfectly. Great service.
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Posted 4 years ago
Top quality product, speedy delivery, happy customer.
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Posted 4 years ago
Brilliant service, ordered on the friday, delivered on the saturday, fitted and working by the afternoon. Easy site to negotiate to ensure the correct one is ordered. Superb in every way, highly recommended.
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Posted 4 years ago
excellent service. found site easy to use with fast delivery.
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Posted 4 years ago
Good prompt service, the part was correct, fitted and fully working. Thank you
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Posted 4 years ago
Very quick service thank you
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Posted 4 years ago
Excellent speedy service. Intuitive & well designed web site and ordering process. I particularly liked (1) the "will this fit my cooker" check on the element and (2) the fact that a photograph of the element with dimensions (especially the dimension between securing screws) was shown ....... (1) & (2) together gave me the confidence that I was purchasing the correct item. Thumbs Up from this customer.
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Posted 4 years ago
Great spare , Replaced in very little without much effort Cheers Ben Greaves
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Posted 4 years ago
Misleading dispatch times on the website and no customer service at all. Would not buy again. I ordered an urgently-needed part on a Thursday evening as the website advertised "order by 4pm weekdays for same day dispatch," thinking that obviously they would send the part on the Friday. I paid extra for postage to ensure it would arrive by the following day i.e. Saturday. Friday came and went with no update. I tried to call. No answer. I emailed. No response. Finally get an automated dispatch notice from them on the Friday evening. Then I get an email from Royal Mail on the Saturday saying they've received the parcel and will deliver it on the following Monday. The part was as described and it did the job but I selected this company and paid over the odds to have it two days earlier when I actually needed it. Could have got it cheaper elsewhere. Disappointed by the non-existent customer service too. I don't know if this is their usual business or if they have been impacted by Covid but, if so, they should say so on their website and not promise "same-day" dispatch when they wait 24 hours and then dispatch it after the post office has already closed. I could ask for a refund of my postage at least but I expect I'd be waiting forever. Please note: I have downgraded this review from one star to two stars after reading the response posted by the company. They deny having received my email but I have double-checked that it was sent by me from the correct address to the correct address so I am unhappy that a communications deficiency at their end has been attributed to the customer so flippantly rather than being investigated. They also state that all phone calls are answered and this is not the case because nobody answered when I called. Their website states "Next Day delivery available! Order by 4pm weekdays for same day dispatch" but this was clearly not upheld. The process as described with the post is not adequate to the claims made at the point of purchase and the company have not taken the opportunity to look into what actually happened in this case or to look at improving their service.
Helpful Report
Posted 4 years ago
Hello, Sorry to hear you did not receive your item until the Monday, ordering Tracked 24 on Thursday evening means we would have hoped that would have reached you on Saturday. However, we do state on our website that Royal Mail do not guarantee Tracked 24 delivery, and this is clear in the title of the delivery service when you choose it upon checkout. With this being the case, we would dispute that our dispatch times are misleading. We dispatched the item on Friday, which you should expect with an order placed after 4pm Thursday. You point out this was after the Post Office closes, but I am not sure the relevance of this as Royal Mail collect all our post from us directly at approximately 5:30pm each week day, it does not go to a post office. I am sorry you feel we were unreachable as well. Our contact details and times are available on our website, and all phone calls are answered during opening times (Covid hours - 10am-4pm Monday to Friday), and we do not have any emails from you on our system, unless you have used an email address different to the one on your order? Once again, I am sorry you did not receive the item on the Saturday. Regards, Tom
Posted 4 years ago
We were very happy with the service we received and the delivery time was great also my oven now works so very pleased that I don’t have to buy a new one. I would definitely recommend Element Replacement Ltd
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Posted 4 years ago
Very good. Item arrived on expected date.
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Posted 4 years ago
Product as described, fits perfectly and the oven's working as it should. Nice quick dispatch too. Excellent all-round experience.
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Posted 4 years ago
Do nothing you are doing everything right
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Posted 4 years ago
Excellent product abd very fast delivery
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Posted 4 years ago
Excellent, fast and value for money service.
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Posted 4 years ago
On time good quality all I could have asked for. Thanks
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Posted 4 years ago
Exact replacement element found quickly with easy to navigate webpage. Good price and quick delivery, part fitted and oven back to regular function .
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Posted 4 years ago
Great parts.great service if I need to use again I will
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Posted 4 years ago
Element Replacement Ltd is rated 4.9 based on 7,676 reviews