Element Replacement Ltd Reviews

Name: Element Replacement Ltd
Rating: 4.90

4.9 Rating 7,676 Reviews

99 %

of reviewers recommend Element Replacement Ltd

Company Reviews

Metrics

Info

4.9

Based on 7,676 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0151 448 1201

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Element Replacement Ltd 5 star review on 29th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery package well easy to install”

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Posted 4 years ago

“Always excellent and fast service.I have purchased my elements from them many times and have only once had one fail inside guarantee period,I reported this and another was dispatched on the same day F.O.C.I highly reccomend Element replacement Ltd. DGS Marlborough Wilts.”

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Posted 4 years ago

“Ordered element for oven arrived within two days. Now fitted and working perfectly. Great service.”

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Posted 4 years ago

“Top quality product, speedy delivery, happy customer.”

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Posted 4 years ago

“Brilliant service, ordered on the friday, delivered on the saturday, fitted and working by the afternoon. Easy site to negotiate to ensure the correct one is ordered. Superb in every way, highly recommended.”

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Posted 4 years ago

“excellent service. found site easy to use with fast delivery.”

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Posted 4 years ago

“Good prompt service, the part was correct, fitted and fully working. Thank you”

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Posted 4 years ago

“Very quick service thank you”

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Posted 4 years ago

“Excellent speedy service. Intuitive & well designed web site and ordering process. I particularly liked (1) the "will this fit my cooker" check on the element and (2) the fact that a photograph of the element with dimensions (especially the dimension between securing screws) was shown ....... (1) & (2) together gave me the confidence that I was purchasing the correct item. Thumbs Up from this customer.”

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Posted 4 years ago

“Great spare , Replaced in very little without much effort Cheers Ben Greaves”

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Posted 4 years ago

“Misleading dispatch times on the website and no customer service at all. Would not buy again. I ordered an urgently-needed part on a Thursday evening as the website advertised "order by 4pm weekdays for same day dispatch," thinking that obviously they would send the part on the Friday. I paid extra for postage to ensure it would arrive by the following day i.e. Saturday. Friday came and went with no update. I tried to call. No answer. I emailed. No response. Finally get an automated dispatch notice from them on the Friday evening. Then I get an email from Royal Mail on the Saturday saying they've received the parcel and will deliver it on the following Monday. The part was as described and it did the job but I selected this company and paid over the odds to have it two days earlier when I actually needed it. Could have got it cheaper elsewhere. Disappointed by the non-existent customer service too. I don't know if this is their usual business or if they have been impacted by Covid but, if so, they should say so on their website and not promise "same-day" dispatch when they wait 24 hours and then dispatch it after the post office has already closed. I could ask for a refund of my postage at least but I expect I'd be waiting forever. Please note: I have downgraded this review from one star to two stars after reading the response posted by the company. They deny having received my email but I have double-checked that it was sent by me from the correct address to the correct address so I am unhappy that a communications deficiency at their end has been attributed to the customer so flippantly rather than being investigated. They also state that all phone calls are answered and this is not the case because nobody answered when I called. Their website states "Next Day delivery available! Order by 4pm weekdays for same day dispatch" but this was clearly not upheld. The process as described with the post is not adequate to the claims made at the point of purchase and the company have not taken the opportunity to look into what actually happened in this case or to look at improving their service.”

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Posted 4 years ago

Hello, Sorry to hear you did not receive your item until the Monday, ordering Tracked 24 on Thursday evening means we would have hoped that would have reached you on Saturday. However, we do state on our website that Royal Mail do not guarantee Tracked 24 delivery, and this is clear in the title of the delivery service when you choose it upon checkout. With this being the case, we would dispute that our dispatch times are misleading. We dispatched the item on Friday, which you should expect with an order placed after 4pm Thursday. You point out this was after the Post Office closes, but I am not sure the relevance of this as Royal Mail collect all our post from us directly at approximately 5:30pm each week day, it does not go to a post office. I am sorry you feel we were unreachable as well. Our contact details and times are available on our website, and all phone calls are answered during opening times (Covid hours - 10am-4pm Monday to Friday), and we do not have any emails from you on our system, unless you have used an email address different to the one on your order? Once again, I am sorry you did not receive the item on the Saturday. Regards, Tom

Posted 4 years ago

“We were very happy with the service we received and the delivery time was great also my oven now works so very pleased that I don’t have to buy a new one. I would definitely recommend Element Replacement Ltd”

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Posted 4 years ago

“Very good. Item arrived on expected date.”

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Posted 4 years ago

“Product as described, fits perfectly and the oven's working as it should. Nice quick dispatch too. Excellent all-round experience.”

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Posted 4 years ago

“Do nothing you are doing everything right”

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Posted 4 years ago

“Excellent product abd very fast delivery”

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Posted 4 years ago

“Excellent, fast and value for money service.”

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Posted 4 years ago

“On time good quality all I could have asked for. Thanks”

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Posted 4 years ago

“Exact replacement element found quickly with easy to navigate webpage. Good price and quick delivery, part fitted and oven back to regular function .”

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Posted 4 years ago

“Great parts.great service if I need to use again I will”

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Posted 4 years ago

Element Replacement Ltd is rated 4.9 based on 7,676 reviews