Element Replacement Ltd Reviews

Name: Element Replacement Ltd
Rating: 4.90

4.9 Rating 7,650 Reviews

99 %

of reviewers recommend Element Replacement Ltd

Company Reviews

Metrics

Info

4.9

Based on 7,650 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0151 448 1201

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Element Replacement Ltd 5 star review on 29th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great efficient service. Very polite and helpful. A much better price than their competitors.”

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Posted 3 months ago

“good product easy to fit and quick delivery good resonable price”

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Posted 3 months ago

“Very helpful company I received good advice on the phone and quick delivery”

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Posted 3 months ago

“Excellent service! Part arrived as requested, fitted and working correctly!”

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Posted 3 months ago

“The service and delivery was prompt, when I needed to return a wrongly order part the process was easy and the refund was quick”

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Posted 3 months ago

“Ordered a new heating element for our fan oven. Good quality product, packaged well and received in good time.”

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Posted 3 months ago

“Perfect exactly what I needed to fix my oven”

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Posted 3 months ago

“Excellent product well packaged and speedy delivery service.”

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Posted 3 months ago

“The item was a good price compared to other sites, good photos and description so I could confirm it was the right one after using the model number search. Came quickly and fitted it myself.”

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Posted 3 months ago

“Quick & efficient service, very communicative. Thanks.”

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Posted 3 months ago

“Item receoived promptley. It was packaged securly. Installed without issue.”

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Posted 3 months ago

“Hi This is qwrong one, can i arrange to swap?”

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Posted 3 months ago

Hello, Please contact us directly and we can help you with that.

Posted 3 months ago

“No complaints I would definitely recommend 👍”

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Posted 3 months ago

“Disgraceful customer service. Element blew 6 weeks outside 1 year guarantee and they were not interested in the Sale of Goods Act which states that goods must last a reasonable amount of time, which can be up to six years from the date of purchase. Had it bene 2/3 year's I wouldn't have been bothered, but in this instance I assumed they would agree a replacement should last longer, however I was simply told we are not doing anything. I will post my experience all over the Internet as the owner told me to basically go away....”

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Posted 3 months ago

Hello, We're sorry you think our customer service was poor, however I would firstly like to make the point that you were definitely not told to 'go away' by the member of staff you spoke to on the phone. The Sale of Goods Act (which was legislation replaced in 2015) or its replacement, never did/does not state that you are able to get a replacement spare part under guarantee 6 years after you have purchased it. If this was the case, we - amongst many others - would not be in business! We are under no obligation to offer any warranty on our parts beyond the initial 30 day cooling off period. However, unlike most online retailers and marketplaces with whom you would have no comeback, we offer parts with 6 month and 12 month warranties for you to choose from. Whilst I do understand your frustration that the part failed a fairly short time after your warranty period, we make it perfectly clear on our website that 12 months is the warranty we offer - which you have acknowledged. Typically, in your specific make and model of oven, fan oven elements do last longer. However, failure is more so down to the conditions the element operates in, for example efficiency of the fan, and insulation of the oven cavity, rather than the element itself. Hopefully, you might reconsider us not replacing an item for you for free because it is outside its 1 year warranty period, as 'disgraceful customer service'. Regards, Tom Element Replacement Ltd.

Posted 3 months ago

“Good web site, very helpful in finding the element I needed and delivery was very quick ( one and a half days from ordering) Would highly recommend and use again if needed.”

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Posted 3 months ago

“Very well packed, very quick delivery, overall excellent service. NT”

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Posted 3 months ago

“Excellent quality, exactly what I needed and so easy to fit.”

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Posted 3 months ago

“Quick and easy to find the correct part. Delivery was fast within 3 days and part fitted perfectly. I am very pleased and managed to save my oven for a fraction of any repair service available.”

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Posted 3 months ago

“Excellent website.. It was very easy which is much more detailed than any other I have experienced. I was looking for a particular cooker part and despite putting in the model number in the model number none came up the right part as it turned out. Then I found Element Replacement, put in the model number and came up with the right part immediately. It was very easy to order and the part was sent without delay. Also great Customer Service”

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Posted 3 months ago

“First time ordering. Super easy to find the right replacement and super easy to order - thanks very much, will use again!”

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Posted 3 months ago

Element Replacement Ltd is rated 4.9 based on 7,650 reviews