Element Replacement Ltd Reviews

Name: Element Replacement Ltd
Rating: 4.90

4.9 Rating 7,676 Reviews

99 %

of reviewers recommend Element Replacement Ltd

Company Reviews

Metrics

Info

4.9

Based on 7,676 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0151 448 1201

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Element Replacement Ltd 5 star review on 29th September 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent the incorrect element I emailed the company immediately and have yet to receive a reply 5 days later. Obviously this has meant I have been without a functioning oven. The local takeaways are no doubt grateful though.”

Helpful Report

Posted 9 years ago

Hello Mr Burrell Please accept our apologies for the delay in responding to your query. Could you let us know the full model number of the oven, then we will resolve this as quick as possible. Howard.

Posted 9 years ago

“Apparently there was an attempted delivery! News to me! I had no idea that someone has tried to deliver this parcel!!No delivery note...and product sent back without my knowledge! Shoddy beyond belief, will never use this site again . Will be demanding my money back after the Easter break. I'll spend my money on a company that will deliver the goods honestly. I usually get a note to say the parcel would either be in my local post office or in the central depot, very unusual for this not to be the case. As a company , a review of the way you organise delivery is urgently needed.ive never encountered such incompetence!”

Helpful Report

Posted 9 years ago

Hello, We're sorry you did not receive your item. We use Royal Mail as our courier, so once we have dispatched the item it is out of our hands, and is with them for delivery. It is an automated system which means Royal Mail are given the delivery details you provide us with. In your case we were not provided with a full address, therefore the item was returned to us by Royal Mail as the 'address was incomplete'. Please feel free to contact us to provide us with a full address we can dispatch the item to, or cancel the order if you wish. Regards Element Replacement Ltd.

Posted 9 years ago

“An update - two weeks after installation the element blew, coating the oven with a thick white residue.”

Helpful Report

Posted 9 years ago

“A very poor rating due to the element being a "Special Order" Item and "Non-refundable" if it didn't fit or work properly, strange that such a common item (not listed as special order) would fit into this category and the company not wiling to stand behind the parts that it is supplying it's customers.”

Helpful Report

Posted 9 years ago

Hello, Thank you for taking the time to leave feedback. Certain items, including the one you ordered, are listed as special order items, which means we do not keep them in stock, and therefore have to order them in especially for the customer. As they are ordered in specially, we urge the customer to ensure the part is the correct one as we can not accept a return for customer error. However, if the part we supplied was faulty, or not as we describe, we would of course accept a return and resolve the issue whichever way deemed most convenient. Regards, Element Replacement Ltd

Posted 9 years ago

“Heating element are cheap replicas that don't fit. Even though they are quoted as original. AVOID!!!!!!!!”

Helpful Report

Posted 10 years ago

Hello Mauro, Thank you for taking the time to leave feedback. For many models of cooker we sell both genuine original parts, and budget pattern parts. The 2 parts you ordered were less expensive replica parts, but they match the specifications of the genuine parts. We provide a link on both of the product pages to the genuine part to allow you to see both, and do not in any case advertise a pattern part as genuine or original. Regards, Element Replacement Ltd.

Posted 10 years ago

Element Replacement Ltd is rated 4.9 based on 7,676 reviews