The Electric Tobacconist Reviews

Name: The Electric Tobacconist
Address: Unit 1 & 2 Mark House, Mark Road, Hemel Hempstead, Hertfordshire
Rating: 4.93

4.9 Rating 34,864 Reviews

99 %

of reviewers recommend The Electric Tobacconist

4.9

Based on 34,864 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Email:

help@electrictobacconist.co.uk

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The Electric Tobacconist 5 star review on 29th June 2024

661

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service,very prompt with deliveries”

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Posted 2 years ago

“Have been getting vape liquid for a while now from this company the past 2 orders I have found the bottles really hard to squeeze other than that really good service”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“Quick delivery times, but a large increase in prices leave me wondering whether to continue.”

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Posted 2 years ago

“Happy with the product, but disappointed with the price increase in, from £ 29-99 to £39-99 for logic compact (multi-buy ) why such a high increase !”

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Posted 2 years ago

“Impressed with customer service - my last review was poor, because both batteries were faulty. Within 3 days I received two batteries, free of charge to replace the faulty ones. If these ones work properly it'll be 5 stars.”

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Posted 2 years ago

“Hi,couple of boxes out of 3 was crushed in transit to me!.Did'nt like flaover's vanilla medley,and not kean on peppermint!.Best flaover foe me is chilled mint!.Just order 2 more chilled mint!.ltrs”

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Posted 2 years ago

“Have been using ET for a while now and with the exception of a couple of orders (recommend that you note batch numbers in case of a complaint) of NZO pod's which were flavourless, as has been said before, the service/response is first class. Highly recommended.”

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Posted 2 years ago

“Thank you Electric tobacconist, been using you since I finally stopped smoking two years ago. As you have been the best value for money, best quality pods and mostly always on time as well, keep up the good work, cheers! ☺️”

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Posted 2 years ago

“I've seen some posts saying that they ordered at 6pm and they received next day delivery!! I'm ordering here every week and it always takes 3-4 days for delivery!!!”

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Posted 2 years ago

“Used to get 6 packs for 27.99,it is changing to 5 packs for 29 something. Can still get some flavours for the original price but not all. Is this because it is changing to Vuse I wonder? Not happy about the changes”

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Posted 2 years ago

“great value”

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Posted 2 years ago

“Helen,Reading Nice vape pen and good selection of liquids varying prices and strength.”

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Posted 3 years ago

“Always a fast delivery, unfortunately this time they don't have the 12mg strength, I'll try the 6mg this time as its the only flavour i like. Big thank you to the team”

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Posted 3 years ago

“Once I’d sussed how to order (very confusing!), I’ll be a customer forever! However, I still don’t know how to get a code ...please help🤔😣...I am 82”

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Posted 3 years ago

“I am not computor literate, NO TELEPHONE NUMBER, Very frustrating, gggrrrrrrrr, Apart from that all else was ok”

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Posted 3 years ago

Hi Iain, thanks for taking the time to leave us a review. We're sorry to hear this. We do not have a phone number as we handle all customer enquiries by email. If you ever need help you can easily contact us through the Help Desk here - https://bit.ly/ETSUPPORT and our team will be happy to assist you. Best Regards - ET Team

Posted 3 years ago

“Ordering my preferred vape juice was easier than trawling shops It must be popular because the shops often sell out!”

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Posted 3 years ago

“Very well flavoured. Can actually taste the flavour. Although not too happy as the battery doesnt last as long! Also very quik delivery like always!”

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Posted 3 years ago

“Been using this company for last few months now cheaper than my local shop great no delivery charges! and super quick highly recommended”

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Posted 3 years ago

“Great epen 3 started to use this and crisp mint epen3 cartridges which I find are great .very easy to use I have stopped smoking cigarettes altogether after 60 years really delighted”

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Posted 3 years ago

The Electric Tobacconist is rated 4.9 based on 34,864 reviews