The Electric Tobacconist Reviews

Name: The Electric Tobacconist
Address: Unit 1 & 2 Mark House, Mark Road, Hemel Hempstead, Hertfordshire
Rating: 4.93

4.9 Rating 36,477 Reviews

99 %

of reviewers recommend The Electric Tobacconist

4.9

Based on 36,477 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Email:

help@electrictobacconist.co.uk

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The Electric Tobacconist 5 star review on 6th April 2025

808

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Very fast despatch. Brilliant price best I could find. Highly recommended.”

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Posted 9 years ago

Hi Denise Thanks for taking the time to leave a review. Great to hear that your products reached you swiftly, and that our prices were satisfactory :) Thanks for shopping with us! Kind Regards Charlie Electric Tobacconist® Team

Posted 9 years ago

“Good service”

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Posted 9 years ago

“My order was delivered quickly, however, I am not very happy as both batteries have only lasted a week, even when I have charged them up they fail after a couple of puffs.”

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Posted 9 years ago

Hi Alison Sorry to hear this. I can see from your order that you have the blu Starter Kit. I have asked the Customer Care Team to contact you to arrange a free return and replacement of this product. Thanks for your feedback Kind Regards Pascal Culverhouse Managing Director The Electric Tobacconist Ltd.

Posted 9 years ago

“Delivery was super fast but I found the product was distinctly lacking in menthol”

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Posted 10 years ago

“Your service is impeccable, with the extra bonus if free, fast delivery. The product was also packaged well to avoid any breakages. My only issue is that having previously purchased an iClear 16D vw/vv clearomiser from a different vendor, I was expecting the same product as I am very satisfied with it's functionality. However, the one I purchased from you is not the same. The air holes in the base of the clearomiser are much larger and therefore produce a rather unpleasant air flow when vaping. I'm not sure why there would be such a discrepancy between identical products from different vendors, yet it is unfortunately the case.”

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Posted 10 years ago

“I have ordered my menthol filters (16mg) from you a couple of times and the ordering and delivery service is great! Unfortunately I wasn't very impressed with the filters this time as they didn't "click" on first use and seemed to run out very quickly. They seemed very weak! I made sure that when I changed a filter, I put it on a newly charged battery! Has anyone else had this problem?? Thank you! Jennifer Murray”

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Posted 10 years ago

Dear Jennifer, Thank you for your review and your regular custom. If you could email the Customer Care team (help@electrictobacconist.co.uk) detailing the problem you had - ie how many cartomizers were not to the same standard as you have come to expect) and we should be able to offer you some sort of compensation in the form of a credit/refund/replacement. Kind Regards Pascal Culverhouse Managing Director The Electric Tobacconist Ltd.

Posted 10 years ago

“gave to my sons , too didnt work lasted about 20 goes on it, not worth sending back,”

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Posted 10 years ago

“Very very fast delivery, 24 hours. Jacvapour e-liquid is the best but unfortunately VIP cartomisers Vanilla were very poor quality. I normally use one Jacvapour in 2 days but the VIP ones lasted me a few hours only, will not buy them again.”

Helpful Report

Posted 10 years ago

Dear Madeline, Thank you for your feedback. Regarding the cartomizers, in the vast majority of cases it is the battery which has reached the end of its lifespan (VIP recommend you change your battery every 2-3 months) and is working much less efficiently than before. The effect of this is that anything less than a full cartomizer will appear empty since the battery does not have enough power to produce consistent vapour. As this was your first order with us, we are unable to track when you last purchased a battery, but this may be worth looking at. If the above diagnosis is irrelevant and you have been using a new battery, then please email the customer service team for a replacement (help@electrictobacconist.co.uk). Best Regards, The Electric Tobacconist Team

Posted 10 years ago

“The service is excellent. But, the product is not for me, I will not be taking up e-cigarettes.”

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Posted 10 years ago

“There was a problem with one order but after a phone conversation the problem was quickly and satisfactorily resolved. The reason was I asked for 24mg nicotine and I received 16mg.”

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Posted 10 years ago

The Electric Tobacconist is rated 4.9 based on 36,477 reviews