The Electric Tobacconist Reviews

Name: The Electric Tobacconist
Address: Unit 1 & 2 Mark House, Mark Road, Hemel Hempstead, Hertfordshire
Rating: 4.93

4.9 Rating 36,422 Reviews

99 %

of reviewers recommend The Electric Tobacconist

4.9

Based on 36,422 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Email:

help@electrictobacconist.co.uk

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The Electric Tobacconist 5 star review on 29th March 2025

915

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quick service”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Great service, great choice of vapes and juices. Delivery is always within two days. The only downside is you have to spend £20 to get free delivery ( used to be £10 )”

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Posted 2 years ago

“The services is good on the whole. There is a great range of products with free standard delivery for orders over £20 (royal mail0) and free next day delivery for orders over £100 (dpd). The only issue I have is with the next day delivery there didn't appear to be an option to have my next day order to be delivered to one of dpd's click & collect locations. I have to wait until dpd have my package before I have to go to dpd's site to change from my own address to their click & collect locations so I pick up on my way home from work instead of having to wait indoors for the delivery. Overall though a very good service with great value for money and I will continue to use”

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Posted 2 years ago

“Very satisfied”

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Posted 2 years ago

“Super fast delivery and on point service as always. Only star lost due to the increase in minimum purchase before free delivery!”

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Posted 2 years ago

“First order - excellent. Arrived the next day. Nicely packaged (recyclable). Not quite as cheap as can get elsewhere, but the free next day delivery made up for that”

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Posted 2 years ago

“speedy service, salts arrived in good time & well packed. got a good deal on multi-buy and shipping. found website navigation a little difficult as couldn't filter out products I didn't want eg fruit flavoured nic salts”

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Posted 2 years ago

“Great service,very fast in dispatching and receiving,very fair prices,highly recommended,been with them a few years now”

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Posted 2 years ago

“Fab service, quick delivery.”

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Posted 2 years ago

“Excellent service next day delivery. Will be using electric tobacconist again.”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“Excellent product however no loyalty program for regular clients, I will rate 5 stars if appreciation to customers was shown even by 1 free device which is inexpensive for business to keep loyal online buyers.”

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Posted 2 years ago

“GOOD SERVICE AND A NICE WEBSITE. EASY TO ORDER FROM A RANGE OF PRODUCTS. REGRETFULLY NOT RECEIVED MY ORDER WHICH WAS PLACED ON THE 17TH OF DECEMBER. I GUESS THIS IS DUE TO POSTAL STRIKES.”

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Posted 2 years ago

“Despite the competition, I keep returning to this company. I think it is the ease of ordering and the speed of delivery.”

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Posted 2 years ago

“Pleased with my purchase and how easy the website is to navigate. Delivery was delayed due to the mail strikes but orders are usually received within a few days.”

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Posted 2 years ago

“Since putting free delivery on orders over £20 goods are now taking 3 days to arrive instead of the usual next day”

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Posted 2 years ago

“Good service, reasonable price and punctual delivery”

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Posted 2 years ago

“Excellent value and quick delivery,can’t ask better than that!”

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Posted 2 years ago

“Excellent company, they cater for all tastes with their wide variety of E-Liquids and accessories for all configurations of vaping device. Delivery is always prompt and there are no gimmicky points promotions. Highly recommended.”

Helpful Report

Posted 2 years ago

The Electric Tobacconist is rated 4.9 based on 36,422 reviews