The Electric Tobacconist Reviews

Name: The Electric Tobacconist
Address: Unit 1 & 2 Mark House, Mark Road, Hemel Hempstead, Hertfordshire
Rating: 4.93

4.9 Rating 36,419 Reviews

99 %

of reviewers recommend The Electric Tobacconist

4.9

Based on 36,419 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Email:

help@electrictobacconist.co.uk

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The Electric Tobacconist 5 star review on 29th March 2025

915

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my vape from here, however have found I can’t buy the pods anywhere apart from online. Ordered 4 different flavours and they arrived so quickly, however three of the four tasted exactly the same. The cinnamon, caramel flavour runs through all of them. And all the amazing flavours like mint, watermelon, etc we’re all sold out. Really love my product but thinking of looking elsewhere for a whole new vape just to avoid the hassle.”

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Posted 6 years ago

“I am not happy the last two products I have purchased from you have been faulty and I was offered a credit note instead of a refund in the end returned both to you and was told they were faulty had to get PayPal involved and they have refunded me with no charge to you so will not be using you again.”

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Posted 6 years ago

Hello, thank you for leaving us a review. I'm sorry to hear you were not pleased with the outcome. Unfortunately, you spent the e-wallet credit before requesting a refund so we were unable to process this. I am however pleased this has now been resolved. Kind Regards - Tom - ET Team

Posted 6 years ago

“The service was good, but the packaging was not. The strength of the packaging was adequate but the ends were not sealed with sticky tape and one end was wide open: luckily none of the 21 bottles had fallen out.”

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Posted 7 years ago

“It helped me quit!”

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Posted 7 years ago

“Delivery took too long”

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Posted 7 years ago

Hello, thank you for leaving us a review. I'm sorry to hear that your order took a while to arrive. Most of our orders arrive promptly but due to the adverse weather conditions there was a delay which was out of our control. Once again we do apologise for this. Kind Regards - Amy - ET Team

Posted 7 years ago

“Up until my last order I would of gave them 5 stars but I haven’t received this order so I’ve emailed them but no reply”

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Posted 7 years ago

“Battery life really good, and no leaking from the clearomiser, however I got another clearomiser sent out as mine didn't taste of any thing, but it has done the same thing very little taste if any. Fast delivery both times and handeled my enquiry very well.”

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Posted 7 years ago

“The pod itself is a good product as its light and easy to use. Unfortunatley the liquids themselves are gone in no time! I was easily using all 3 a week (£9.99) and I'm not even a heavy smoker. Hopefully they can find a way for the pods to be more economical or for the liquids themselves to be cheaper.”

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Posted 7 years ago

“Delivery time exceeded expectations. I received product within 24 hours of placing the order.”

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Posted 7 years ago

“Really happy with the quick delivery time. However I have a faulty product. Even so the customer service correspondence since then has been excellent. I am in the process of returning faulty item for a new one. Thanks Electric Tobacconist.”

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Posted 7 years ago

“Didn't at all make me happy”

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Posted 7 years ago

“The order was received very quickly. It was not exactly what I ordered, but it was fine and useable so just accepted it :)”

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Posted 7 years ago

“It was amazing”

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Posted 7 years ago

“usually very quick and good quality products”

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Posted 7 years ago

“It wasn't worst site but wasn't best”

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Posted 7 years ago

“The delivery was very fast, however getting in contact with them is a nightmare and I still haven’t achieved it properly, I accidentally put my neighbours address instead of mine and they ended up sending it back before I realised what had happened. I tried to get ahold of the company, as I bought the order again, to let them know that I would require a refund for the what was sent back but there is no customer number and I did not get a reply from them even through their contact emailing system. Quite upsetting as I’ve now paid for what I bought twice”

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Posted 7 years ago

Hi Claudia. Thank you for leaving us a review. I'm sorry to hear you didn't appear to receive our reply. Rest assured we will contact you and process your refund as soon as we receive the return back from Royal Mail. Kind Regards - Tom - ET Team

Posted 7 years ago

“Great delivery service. More variety of flavours certainly lately”

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Posted 7 years ago

“Very fast service”

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Posted 7 years ago

“I was not happy with the result. I did not see any warning on the web site that explains the company cannot deliver the product if my age could not be verified by a database in the UK. I am a sales person who travels to London almost every month from Turkey. I usually buy online and make the company to deliver the products to a friend's address but not this time. I am giving you the opportunity to make the customer experience better. You should consider how you can serve traveling clients who do not hold the UK citizenship. I hope you have successfully completed the refund process.”

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Posted 7 years ago

“Don’t get me wrong, the service was brilliant, got my products really quickly, and I was really impressed with their service. But I bought my BO product in July and was very pleased with it unti I got home one Afternoon, plugged it in to charge it and then it just stopped working. When I sent a email explaining this I was told that the main battery had gone (apparently after 2 months this can happen) and because I was out of the 60 days warrenty there was nothing they could do.. so after being a valued customer for nearly 4 months, buying 5 boxes of refills nearly every 3 weeks and just bought another charger for it. I have now taken my business elsewhere...very disappointed in their after care service.”

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Posted 7 years ago

Hi Lisa. I completely understand your point of view and I'm sorry to hear you won't be shopping with us. Unfortunately, we are unable to return any faulty kits back to the manufacturer after 60 days as they are out of warranty. I have spoken to my supervisor we have credited your e-wallet with £5 should you wish to shop with us again. Please contact us if you are unsure how to use this. Kind Regards - Tom - ET Team

Posted 7 years ago

The Electric Tobacconist is rated 4.9 based on 36,419 reviews