The Electric Tobacconist Reviews

Name: The Electric Tobacconist
Address: Unit 1 & 2 Mark House, Mark Road, Hemel Hempstead, Hertfordshire
Rating: 4.93

4.9 Rating 36,419 Reviews

99 %

of reviewers recommend The Electric Tobacconist

4.9

Based on 36,419 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Email:

help@electrictobacconist.co.uk

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The Electric Tobacconist 5 star review on 29th March 2025

915

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hard to review this time due to royal mail strikes, order not yet delivered”

Helpful Report

Posted 2 years ago

Hi Peter, thanks for taking the time to leave us a review. We're sorry to hear this. I've checked your tracking and can see your order was delivered the day after you purchased it (3rd of December). Please check with any other members of your household in case they took the parcel in for you. We've emailed you with further tracking information. Best Regards - ET Team

Posted 2 years ago

“good delivery ,but tired to email them never got a reply ,and no info to when they were coming ,but the products are always good”

Helpful Report

Posted 2 years ago

Hi Cheryl, thanks for taking the time to leave us a review. I'm sorry to hear you didn't appear to hear back from us. I've just checked your email in our system and I am unable to find any correspondence from yourself. When getting in touch please contact us through the Help Desk to ensure it reaches us. Best Regards - ET Team

Posted 2 years ago

“Still have not received my order nor been told of it's delivery date.”

Helpful Report

Posted 2 years ago

Hi Aj, We're very sorry to hear that your order hasn't arrived. We can see that your order was dispatched on the 23rd November via Royal Mail. Unfortunately Royal Mail have taken strike action during last week and this week (24th, 25th, 30th November and 1st December) which has resulted in many parcels being delayed and yours appears to have been one of them for which we are incredibly sorry. As it can take up to 7 working days for orders to arrive (excluding the strike days), if you have not received your order by Sunday 4th November, please get in touch through our helpdesk and a member of our Customer Care Team will be on hand to assist you. Best Regards, Steph - ET Team

Posted 2 years ago

“Always deliver on time , been using company for years but have never had any loyalty discount”

Helpful Report

Posted 2 years ago

Hello, thanks for taking the time to leave us a review and for your feedback. Unfortunately, due to ASA regulations, vape retailers cannot offer loyalty point programs (however we are aware many ignore this). As an alternative, we regularly run new offers and competitive pricing. To keep up to date on our latest offers, we recommend signing up for our newsletter. Best Regards - ET Team

Posted 2 years ago

“Fast delivery however on both orders I’ve made of disposable vapes a few of them have been faulty and taste burnt upon opening or do not work at all”

Helpful Report

Posted 2 years ago

Hi Chloe, thanks for taking the time to leave us a review. We're very sorry to hear a few of your disposables were faulty in your order. One of our team has now contacted you via email to have this resolved as soon as possible. Best Regards - ET Team

Posted 2 years ago

“Ordered from here as they offered the Sunday delivery which was what I needed before I went on holiday on the Monday however I paid the £6.99 delivery fee and the parcel shown up Monday night so had to go buy the product elsewhere anyways so wasn’t really impressed with the service.”

Helpful Report

Posted 2 years ago

Hi Caitlin, thanks for taking the time to leave us a review. We're very sorry that your DPD delivery didn't arrive the next day as expected. Unfortunately, DPD collected our orders later than scheduled which caused the delivery delay. We have refunded the £6.99 postage back to your original payment means. If you wish to return any products please contact us through the Help Desk. Best Regards - ET Team

Posted 2 years ago

“Pretty slow delivery compared to vapestore.”

Helpful Report

Posted 2 years ago

Hi Peter, thanks for taking the time to leave us a review. We're sorry to hear your order took longer to arrive than expected. I can see the postage selected was free Royal Mail Standard post and your order arrived in 2 working days. This is normal as free standard delivery isn't a guaranteed next-day service, however, the majority of our orders arrive the next working day. Best Regards - ET Team

Posted 2 years ago

“1st few deliveries are received quickly.. but from then on you'll be waiting 7/8days , I've received items from usa in 5 days yet these can't send a package 25miles in less than 7 .”

Helpful Report

Posted 2 years ago

Hello, thanks for taking the time to leave us a review. We're sorry to hear your orders seem to be arriving later than usual. Unfortunately, we are unable to control the delivery speed of orders once they leave our warehouse as this is handled by Royal Mail. I can see in our system that it was only your last order you had this issue with as it didn't arrive. I'm pleased to see our team has already sent a replacement order for you. Best Regards - ET Team

Posted 2 years ago

“Massive increase in price means we now look for alternatives.”

Helpful Report

Posted 2 years ago

Hi Anthony, thanks for taking the time to leave us a review. We understand your disappointment, due to the high increase in supplier costs, we have had to take the unfortunate decision to adjust the pricing of 10 Motives products. This is not a course of action we wanted to take and we apologise for any inconvenience caused. Best Regards - ET Team

Posted 2 years ago

“I was very pleased with the service however the product doesn’t keep charge. Not sure if I got a faulty item. Did send an email with my concerns but not had any response ☹️”

Helpful Report

Posted 2 years ago

Hi Sarah, thanks for taking the time to leave us a review. We're sorry to hear you're having trouble with your starter kit. I've checked our ticketing system and we don't appear to have received any communication from you before. One of our team has now emailed you to have this resolved as soon as possible. Best Regards - ET Team

Posted 2 years ago

“If you know what you're looking for, the company and website are GREAT! The service is fast and efficient with speedy deliveries. However......there is no Beginner's Guide to vaping. As a newbie myself, I'd find guides and a breakdown of terminology really useful. I haven't expanded my search, just bought vape fluid because it was cheaper than the shop I bought it from. If I knew more about 'salt' and PG/VG I might buy more....if I had an electronics qualification, I might also understand about the various vape kits too! Come on guys, give us beginners a break!!”

Helpful Report

Posted 2 years ago

Hi Christine, thanks for taking the time to leave us a review. I'm pleased to hear you are happy with our service. We offer lots of resources for our customers on our blog including a beginner's guide, nicotine salts, an explanation of PG/VG and also product guides. You can view our blog here - https://www.electrictobacconist.co.uk/blog/. Don't forget our Customer Service Team are also always available to answer any questions you may have as well. You can contact them through the Help Desk on our website. I've sent you an email with some information that will help you. Best Regards - ET Team

Posted 2 years ago

“Hi I have been using this site for well over a year and have been highly satisfied.Great delivery and fantastic price ,however I have came on to order as usual and have noticed a £2 rise in each pack which i find a bit much ...I understand everything is going up on the daily but just feel a £2 hike a bit much especially when ordering 4 pack at a time 🙃”

Helpful Report

Posted 2 years ago

Hello, thanks for taking the time to leave us a review. We understand your disappointment, however, due to the high increase in supplier costs, we have had to take the unfortunate decision to adjust the pricing of 10 Motives products. This is not a course of action we wanted to take and we apologise for any inconvenience caused. Best Regards - ET Team

Posted 2 years ago

“excellent products and prices. Next day free delivery if you spend £10 or over which is very generous as most other retailers have a min spend of about £30 to qualify for free delivery.Excellent service as always,well done keep it up !”

Helpful Report

Posted 2 years ago

“I gave just 3 stars due to the fact that the e juice was nothing like a tobacco taste at all. Delivery was very fast.”

Helpful Report

Posted 2 years ago

“Disappointing delivery taking longer with dpd, post office always delivered next day and always on time so why the change?”

Helpful Report

Posted 2 years ago

Hi Margaret, thanks for taking the time to leave us a review. I can see from the tracking there was a one day delay when DPD was processing your parcel and your order is now out for delivery. We're very sorry about this and have refunded the £4.99 postage back to your original payment means. Please note it may take up to 72 working hours for the funds to appear. We still currently offer Royal Mail First Class post and if you wish to use this service in the future you can select this during the check out. Best Regards - ET Team

Posted 2 years ago

“I enjoyed the product and it arrived quickly. However, there was only one cartridge and when I tried to order more they were out of stock; I tried again and still out of stock.”

Helpful Report

Posted 3 years ago

Hi Philippa, thanks for taking the time to leave us a review. We're expecting a delivery from Hoxton within the next week, so please keep an eye on the site. Alternatively, if you aren't already signed up to stock notifications, you can sign up to these on the product page where it says "Email me when back in stock" (select the desired nicotine level first) and you will be sent an email when they come back into stock. Best Regards - ET Team

Posted 3 years ago

“Amazingly fast service, disappointed that discounts have been halfed and many products seem to be out of stock for a long time.”

Helpful Report

Posted 3 years ago

Hi Michelle, thanks for taking the time to leave us a review. Unfortunately due to rising supplier costs, we have had to take the unfortunate decision to slightly raise the multibuy price for Logic Compact Pods. This is not a course of action we wanted to take but it was necessary. I have passed your feedback onto our team and we always aim to restock our products as soon as possible so please keep an eye on the site. Best Regards - ET Team

Posted 3 years ago

“Excellent repeat order process as always.”

Helpful Report

Posted 3 years ago

“Can be great, but often can find are out of stock - are so at present which is why I don’t give them a higher score.”

Helpful Report

Posted 3 years ago

“Thank you so much. It is so easy to place an order, even for computer illiterate persons like my self. Prompt delivery. I have had no issues at all, therefore have not needed to call them for any reason nor make a complaint. As the saying goes Don't fix that which is not broken. Keep doing what your doing cause its working. Thank you all at Electric Tobacco. Regards NannyG”

Helpful Report

Posted 3 years ago

The Electric Tobacconist is rated 4.9 based on 36,419 reviews