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The Electric Tobacconist Reviews

4.9 Rating 36,212 Reviews
99 %
of reviewers recommend The Electric Tobacconist
4.9
Based on 36,212 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read The Electric Tobacconist Reviews
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Email:

help@electrictobacconist.co.uk

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A great range of choices (both for e-liquids and devices/accessories), a pleasant-to-use website, and an amazingly fast and efficient fulfillment - never waited more than a day for my purchases to arrive. Highly recommended.
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Posted 3 days ago
Brilliant and reliable service, always get my order the next day, would definitely recommend using them
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Posted 4 days ago
Very happy with my purchase from E.T arrived the next day.
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Posted 4 days ago
I use ET regularly to buy "heat not burn" sticks. Their prices, reliability and speed of delivery are all better than ordering directly from the manufacturer. Beat that!!!
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Posted 4 days ago
Good prices and fast process. Shame there are shipping costs. And product I use is Veev - not ETs fault, have a few pods that don’t work, therefore need to send back…
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Posted 4 days ago
Usually very good but this time some of the cartridges didn’t work. About dissappointed
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Posted 4 days ago
This website is my go to for any vaping products I purchase. Their prompt delivery & service is excellent.
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Posted 4 days ago
Always quick efficient delivery. Good advice and competitive prices.
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Posted 4 days ago
Made me very happy with a partial refund after a vape mod died, outside of manufacturer warranty no less.
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Posted 4 days ago
Great online company good selection of products, Easy ordering and fast delivery I've bought from this company for a few years now, never had a problem Thanks electric tobacconist keep up the good work. 👍
The Electric Tobacconist 5 star review on 16th February 2025
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Posted 4 days ago
I have tired a few retailers and Electric Tobacconist always comes out on top. Would easily recommend. They have a great selection and are always very keenly priced, if not the cheapest when taking thier special offers.
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Posted 4 days ago
Couldn't be better.
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Posted 5 days ago
Very efficient with quick delivery.
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Posted 5 days ago
Easy website to use, massive product range & very fast delivery. sorted!
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Posted 5 days ago
Fantastic deals and service. The fastest delivery of any supplier. Thanks!
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Posted 5 days ago
Very swift delivery, excellent price too.
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Posted 5 days ago
Fabulous range of stock and I was able to find the product I wanted with ease, as the website is very easy to navigate. Super speedy dispatch of products, which are well packaged to fit through a letterbox, so the postie doesnt have to take the package back or leave it in a safe place.
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Posted 5 days ago
Always mega quick top company pleasure to deal with
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Posted 5 days ago
Prompt delivery, first class product - an excellent service all round in every way!
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Posted 6 days ago
Don't have a contact number! returns process isn't straightforward ect
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Posted 6 days ago
Hi Richard, thank you for taking the time to leave us a review. While we do not have a contact number, all enquiries are managed through our Help Desk. This allows us to provide efficient service and maintain a record of any issues for better support. We offer a convenient Freepost returns process, which can be requested via the Help Desk. I can see that you have already been in touch, and we have provided the necessary return instructions. Please follow the provided instructions, and we will process your return as soon as possible. Best Regards - ET Team
Posted 4 days ago
The Electric Tobacconist is rated 4.9 based on 36,212 reviews