The Electric Tobacconist Reviews

Name: The Electric Tobacconist
Address: Unit 1 & 2 Mark House, Mark Road, Hemel Hempstead, Hertfordshire
Rating: 4.93

4.9 Rating 36,212 Reviews

99 %

of reviewers recommend The Electric Tobacconist

4.9

Based on 36,212 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Email:

help@electrictobacconist.co.uk

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The Electric Tobacconist 5 star review on 16th February 2025

890

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great range of choices (both for e-liquids and devices/accessories), a pleasant-to-use website, and an amazingly fast and efficient fulfillment - never waited more than a day for my purchases to arrive. Highly recommended.”

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Posted 3 days ago

“Brilliant and reliable service, always get my order the next day, would definitely recommend using them”

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Posted 4 days ago

“Very happy with my purchase from E.T arrived the next day.”

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Posted 4 days ago

“I use ET regularly to buy "heat not burn" sticks. Their prices, reliability and speed of delivery are all better than ordering directly from the manufacturer. Beat that!!!”

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Posted 4 days ago

“Good prices and fast process. Shame there are shipping costs. And product I use is Veev - not ETs fault, have a few pods that don’t work, therefore need to send back…”

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Posted 4 days ago

“Usually very good but this time some of the cartridges didn’t work. About dissappointed”

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Posted 4 days ago

“This website is my go to for any vaping products I purchase. Their prompt delivery & service is excellent.”

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Posted 4 days ago

“Always quick efficient delivery. Good advice and competitive prices.”

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Posted 4 days ago

“Made me very happy with a partial refund after a vape mod died, outside of manufacturer warranty no less.”

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Posted 4 days ago

“Great online company good selection of products, Easy ordering and fast delivery I've bought from this company for a few years now, never had a problem Thanks electric tobacconist keep up the good work. 👍”

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Posted 4 days ago

“I have tired a few retailers and Electric Tobacconist always comes out on top. Would easily recommend. They have a great selection and are always very keenly priced, if not the cheapest when taking thier special offers.”

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Posted 4 days ago

“Couldn't be better.”

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Posted 5 days ago

“Very efficient with quick delivery.”

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Posted 5 days ago

“Easy website to use, massive product range & very fast delivery. sorted!”

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Posted 5 days ago

“Fantastic deals and service. The fastest delivery of any supplier. Thanks!”

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Posted 5 days ago

“Very swift delivery, excellent price too.”

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Posted 5 days ago

“Fabulous range of stock and I was able to find the product I wanted with ease, as the website is very easy to navigate. Super speedy dispatch of products, which are well packaged to fit through a letterbox, so the postie doesnt have to take the package back or leave it in a safe place.”

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Posted 5 days ago

“Always mega quick top company pleasure to deal with”

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Posted 5 days ago

“Prompt delivery, first class product - an excellent service all round in every way!”

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Posted 6 days ago

“Don't have a contact number! returns process isn't straightforward ect”

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Posted 6 days ago

Hi Richard, thank you for taking the time to leave us a review. While we do not have a contact number, all enquiries are managed through our Help Desk. This allows us to provide efficient service and maintain a record of any issues for better support. We offer a convenient Freepost returns process, which can be requested via the Help Desk. I can see that you have already been in touch, and we have provided the necessary return instructions. Please follow the provided instructions, and we will process your return as soon as possible. Best Regards - ET Team

Posted 4 days ago

The Electric Tobacconist is rated 4.9 based on 36,212 reviews