The Electric Tobacconist Reviews

Name: The Electric Tobacconist
Address: Unit 1 & 2 Mark House, Mark Road, Hemel Hempstead, Hertfordshire
Rating: 4.93

4.9 Rating 36,419 Reviews

99 %

of reviewers recommend The Electric Tobacconist

4.9

Based on 36,419 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Email:

help@electrictobacconist.co.uk

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The Electric Tobacconist 5 star review on 29th March 2025

915

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always use the same website to order the same product. Really disappointed now (after almost a year from ordering from them) that we still get the occasional broken pods. Latest order 3 (6 pods) were not working to the extent that we had to go out and buy from a convenient store. Great delivery service but a shame that not one order in the last 2 months have been what we ordered”

Helpful Report

Posted 5 years ago

Hi Thao, thanks for leaving us a review. We're sorry to hear you've been having some issues with your MyBlu pods. It appears this must be a manufacturing fault with the pods. You do not appear to have contacted us regarding this issue before. Please contact our Help Desk and we'll happily replace any faulty pods you received. Best Regards - Amy - ET Team

Posted 5 years ago

“Electric Tobacconist UK was a great website at first, with loads of great deals. I ordered a vape and was impressed by the free delivery and three free eliquids. However, I recieved the wrong vape in the postage; a cheaper version of the one I ordered, and recieved no apology from the service. Some deals are just too good to be true I guess...”

Helpful Report

Posted 6 years ago

Hi Aidan, thanks for leaving us a review. I'm sorry to hear you received the incorrect starter kit. It would appear an error was made at our end, for which I can only apologise. We have contacted you and will have this resolved as soon as we receive your response. Best Regards - ET Team

Posted 6 years ago

“There are two main things that stopped me from giving a good rating. 1. I asked for the parcel to be delivered to a safe place (my garage) but the parcel was left in the letter box, the garage is unlocked. 2. The liquid tasted good for the first fat ibwas using it, however on the second day of use it started to taste off, the mango flavour wasn't there and it smelt really bad.”

Helpful Report

Posted 6 years ago

Hi Charlie, thanks for leaving us a review. I'm sorry to hear DPD left your order in a different safe place, unfortunately, this was out of our control but I'm pleased you received it safely. It's a shame to hear you didn't like your Mango Chill e-liquid, if you would like to return any unopened bottles back to us please submit a ticket on our help desk. https://goo.gl/nrK3yi Best Regards - Amy - ET Team

Posted 6 years ago

“A great product came via free delivery but for the prices, it could be sent out first class at least. I've ordered from places for cheaper and further away and still managed to get to me the next day and not 4 days like this site. My first and last purchase, I'm afraid.”

Helpful Report

Posted 6 years ago

Hi Sean, thanks for taking the time to leave us a review. I'm sorry to hear you feel this way. I can confirm we dispatched your order the same day it was ordered, and all our free post orders are sent via Royal Mail First Class post with ~93% arriving the next day. Sadly we cannot control how fast Royal Mail delivers your order once it leaves our warehouse. Best Regards - Amy - ET Team

Posted 6 years ago

“The speed of delivery is brilliant and I love the kik e liquid, I always stick to the same brand and I only order from electric tobaconist because their service is excellent, the only thing is I would like to cut down from 6mg to 3mg but there's never any 3mg available. Unfortunately I will have to start to look elsewhere for some 3mg kik e liquid.”

Helpful Report

Posted 6 years ago

Hi Elizabeth, thanks for taking the time to leave us a review. Unfortunately, it's not possible to stock this nicotine strength as KiK themselves do not produce 3mg e-liquids. The lowest strengths available by KiK are 0mg and 6mg. We do however have a wide range of 3mg e-liquids available and you can visit this link to check them all out - https://goo.gl/qZHsqv Best Regards - Amy - ET Team

Posted 6 years ago

“Have not received my order yet.”

Helpful Report

Posted 6 years ago

Hi Terry, thanks for leaving us a review. I'm sorry to hear your order hasn't arrived as of yet. One of our Customer Service Team has sent you an email to arrange a re-dispatch and are awaiting your response. Once we receive your reply we can resolve this for you. Kind Regards - Amy - ET Team

Posted 6 years ago

“Normally next day delivery, great. Not yet received last order. Disappointing as have used often. Maybe just a blip. Hope so.”

Helpful Report

Posted 6 years ago

Hi Doris, thanks for leaving us a review. I'm sorry to hear you haven't received your order as of yet. In most cases, our free Royal Mail First Class orders arrive the next day but in some cases, it can take longer. If your order hasn't arrived by tomorrow please submit a ticket to our Help Desk and our team will resolve this for you. Kind Regards - Amy - ET Team

Posted 6 years ago

“Not very happy as 3 boxes of my refills have not worked and not very happy with customer service.”

Helpful Report

Posted 6 years ago

Hello, thanks for leaving us a review. I'm very sorry to hear this. I have checked the correspondence with the customer service team and can see they resolved this for you promptly. We refunded the 3 faulty refill boxes to your e-wallet and you can use this off your next order. If you wish to discuss this further please reply to the original email. Kind Regards - Amy - ET Team

Posted 6 years ago

“I have only bought 2 products from you, 1 was ok 1 was really bad, I don’t like the fact it’s chance and luck or good and bad quality products, the only indicator I now see is if it’s 3for £10 =ok, 4 for £12 = bad. For the top google search result for vape supplies I was hoping to not have to run the gauntlet.”

Helpful Report

Posted 6 years ago

Hi Stephen, I'm very sorry to hear this. The quality of our products we offer are not down to chance and it appears you didn't like the Blueberry flavour chosen. I can see on your 4 for £12 order you ordered 4 of the same flavour. There are a wide range of flavours available in this offer and we're sure you would have liked the other flavours available. We are happy to exchange any unopened bottles of e-liquid, please submit a ticket on our help desk and we can resolve this for you. Kind Regards - Amy - ET Team

Posted 6 years ago

“Don’t think battery is very good I ordered 1 pack of cartomizers starter pack & got charged for for 2 also can’t get hold of anyone tried different ways of contacting company but can’t find a number & no one answers emails”

Helpful Report

Posted 6 years ago

Hello, thank you for leaving us a review. I'm very sorry to hear this, it appears you placed the order twice by accident. I have checked the correspondence and my colleague replied to your email but, unfortunately, hasn't received a response as of yet. Our team has sent you a new email and we can resolve this for you as soon as we receive your reply. Kind Regards - Amy - ET Team

Posted 6 years ago

“You must look more closely at the products you are selling, poor instructions on usage and a no return policy on faulty goods is not good business”

Helpful Report

Posted 6 years ago

“Service was ok, order on the Saturday received goods on the following Thursday thought it would have arrived sooner. Product good quality would order from you again .”

Helpful Report

Posted 6 years ago

Hi Nichola, thanks for leaving us a review. I'm sorry to hear your order took a while to arrive. Our Royal Mail Standard post orders usually arrive the next working day but sometimes delays can occur during transit. To apologise for this I have credited your e-wallet with £5 and you can use this off your next order. Kind Regards - Amy - ET Team

Posted 6 years ago

“Well this was a 5 star review a couple of months ago but, out of 4 orders, two didn't turn up. Granted when it was re-dispatched, they both turned up fine but it shouldn't have happened at all.”

Helpful Report

Posted 6 years ago

Hi Lee, thanks for you leaving us a review. I'm sorry to hear this, unfortunately, this was out of our control as Royal Mail handle your parcels for delivery. I'm pleased to see we resolved these problems for you quickly and to apologise for this we upgraded your postage to DPD Next Day post. Kind Regards - Amy - ET Team

Posted 6 years ago

“The delivery took 4-5 days, which is a little longer than other firms. However the prices are ok, i got the package and the e-liquid i brought is good.”

Helpful Report

Posted 6 years ago

Hi Richard, thanks for leaving us a review. I'm sorry to hear your order took a while to arrive. Our Royal Mail Standard post orders usually arrive the next working day but sometimes delays can occur during transit. To apologise for this I have credited your e-wallet with £5 and you can use this off your next order. Kind Regards - Amy - ET Team

Posted 6 years ago

“Arrived fast , fantastic customer service will definitely use again.”

Helpful Report

Posted 6 years ago

“Companies customer service is not very helpful at all times, but it depends what your issues are. I had an upsetting experience and they made out like I was to blame, some of the e-liquids are nice. It was hard finding which ones I liked.”

Helpful Report

Posted 6 years ago

Hi Daezhane, I'm sorry to hear you feel this way. I have checked your conversation with our Customer Team and I can see they resolved your issue quickly and professionally. Unfortunately, it is out of our control if an order is lost or damaged during transit and no one was blamed for this. As requested we issued a refund for your order straight away. Kind Regards - Tom - ET Team

Posted 6 years ago

“Easy to use website. Quick delivery.”

Helpful Report

Posted 6 years ago

“Very good customer service”

Helpful Report

Posted 6 years ago

“Reasonable experience, nothing special though...”

Helpful Report

Posted 6 years ago

“From the date of despatch, the order took 7 days to arrive. This is extremely slow compared to other suppliers, many of whom can deliver the following day.”

Helpful Report

Posted 6 years ago

Hi Stuart. I'm sorry to hear your order took longer to arrive than expected. Our First Class post orders usually arrive the next working day, however in some very rare cases it can take 7 days. To apologise for this we have credited your e-wallet with £5 to use off your next order. For more information please follow this link: https://goo.gl/ohgH6s. Kind Regards - Tom - ET Team

Posted 6 years ago

The Electric Tobacconist is rated 4.9 based on 36,419 reviews