The Electric Tobacconist Reviews

Name: The Electric Tobacconist
Address: Unit 1 & 2 Mark House, Mark Road, Hemel Hempstead, Hertfordshire
Rating: 4.93

4.9 Rating 36,453 Reviews

99 %

of reviewers recommend The Electric Tobacconist

4.9

Based on 36,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Email:

help@electrictobacconist.co.uk

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The Electric Tobacconist 5 star review on 6th April 2025

802

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed to receive my order and find that all the cartomizers I ordered were with a sell by date of September 14 and were not USA tobacco. It was the day before I was going on holidays so I have had to make do. I have used your company many times before but not happy with this. Appreciate your comments Mary Young”

Helpful Report

Posted 10 years ago

Dear Mary, Your complaint is a valid one and we are very sorry that you felt let down that you were sent products which were close to their Best Before date. I understand the Customer Service Team has offer you a refund via email - although we do believe you were sent the correct products. We hope you will continue use our service and we thank you for taking the time to leave us some feedback - we will always strive to improve. Kind Regards The Electric Tobacconist Team

Posted 10 years ago

The Electric Tobacconist is rated 4.9 based on 36,453 reviews