The Electric Tobacconist Reviews

Name: The Electric Tobacconist
Address: Unit 1 & 2 Mark House, Mark Road, Hemel Hempstead, Hertfordshire
Rating: 4.93

4.9 Rating 34,849 Reviews

99 %

of reviewers recommend The Electric Tobacconist

4.9

Based on 34,849 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Email:

help@electrictobacconist.co.uk

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The Electric Tobacconist 5 star review on 29th June 2024

738

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“order not recive from27 febuary and from2 march”

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Posted 3 years ago

“Cannot contact ET via submit a ticket to return unwanted order. Help”

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Posted 3 years ago

“Ordered a set of new coils. Order received and dispatched on Monday 8th, it is now Friday and I have heard nothing and am unable to connect with the helpline which asks me to ‘submit a ticket’ but seems to be in a process of repeatedly loading. I can find no other way of contacting the company. - Order arrived. Electric tobacconist very helpful ( after contacting me through this review)and will use them again. Delay due to bad weather.”

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Posted 3 years ago

Hi Ed, thanks for taking the time to leave us a review. We're sorry to hear your order hasn't arrived as of yet. One of our team members has now contacted you. If your order hasn't arrived by the 16th of February please let us know and we can arrange for a re-dispatch. Best Regards - Amy - ET Team

Posted 3 years ago

“Love this company, been loyal for a year, delivery is usually great! But I ordered a package 6 days ago and it's still not here. And I live in the same town as the company which makes it more frustrating but that's the only negative experience I've ever had!!”

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Posted 3 years ago

“Fantastic service. Very quick. 3 pods were burst unfortunately. I have no price comparison at the moment. Have ordered 3 times now. But as I say was disappointing to receive 3 burst pods”

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Posted 3 years ago

“Customer service is great any queries answered very quickly, Price great also they're delivered quickly too especially in these circumstances You sometimes get faulty ones but you are refunded very quickly and you like to think you wouldn't get any but it cant be helped”

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Posted 3 years ago

“I ordered an Endura T20, but I received an Endura T20 s, I am happy with the product but wonder when I need coils will I have to order T20s Coils.”

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Posted 3 years ago

“Good menthol flavour. Thanks”

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Posted 3 years ago

“Delivery is now faster than expected (there was a period during lockdown when it was understandably a little slow). I did write to customer service at one point with a question and did not receive an answer, though (hence the 4/5). Prices are decent and the website works well.”

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Posted 3 years ago

“Service is always excellent and delivery always quick. Shame that stock of Hoxton cartomisers is a bit sporadic. Supplier issue?”

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Posted 3 years ago

“My order arrive on time in a good condition just a bit disappointed by the poor choice of taste for the blu pods without nicotine”

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Posted 3 years ago

“Product works well for my wife to curb her desire for cigarettes having recently given up smoking. However occasionally the pods leak”

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Posted 3 years ago

“Good quality product arrived on time”

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Posted 3 years ago

“The service has always been exceptional. I only order a very limited range of things so won't comment on the variety - though there seem to be more products available on the website than I'd know what to do with. Goods are despatched on schedule and the only times I've had an issue has been when there is a problem with the Royal Mail delivery (which may well be someone nicking stuff due to the socially distanced deliveries), but the customer service team have picked this up and dealt with it in double-quick time. I would like to see the threshold for the DPD delivery being dropped slightly, to say £75 and an element of loyalty discounts being introduced for regular users - but you know what, if that's all I can find to complain about, that's pretty great going.”

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Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

“Delivery was very quick! Great range of products but there are some juices I like that I'd love to see here.”

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Posted 3 years ago

“For a first time visitor the menus were a little complicated to navigate, and it filtering on mobile means you have to then close the search window before your filtered results come up. Selection and price were great, as was shipping. On checkout I got asked if I needed a personal shopper, which again as a first time customer would have come in handy a lot sooner, I don't know if there was a prompt before then, but I didn't see one. Overall happy with my purchase, and I'll be a returning customer.”

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Posted 3 years ago

“Very good quick service. Delivery did take a week due the past couple of orders. A bit longer than expected. I'm aware that we are in a pandemic, however most other deliveries from other companies are getting here in a day or 2.”

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Posted 3 years ago

“I would give 5 stars but about 1 in 24 pods of my mini gusto pods doesn’t work. Pretty much 1 per order. After time this has added up. I emailed but no response. They are very fast in delivery many flavours”

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Posted 3 years ago

“No issues at all.”

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Posted 3 years ago

The Electric Tobacconist is rated 4.9 based on 34,849 reviews