The Electric Tobacconist Reviews

Name: The Electric Tobacconist
Address: Unit 1 & 2 Mark House, Mark Road, Hemel Hempstead, Hertfordshire
Rating: 4.93

4.9 Rating 36,419 Reviews

99 %

of reviewers recommend The Electric Tobacconist

4.9

Based on 36,419 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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help@electrictobacconist.co.uk

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The Electric Tobacconist 5 star review on 29th March 2025

915

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always found 5* in the past, but finding I am unable to get British Gold as out of stock at present - have ordered from another seller today, so likely I shall continue to buy from others in the future. Should guarantee, when they start to go slightly low, they make sure they restock. Due to this problem they have dropped 2 stars in my opinion.”

Helpful Report

Posted 3 years ago

Hello, thanks for taking the time to leave us a review. I'm sorry to hear you're having difficulty finding a particular e-liquid. I can confirm that VIP British Gold e-liquid is on order and estimated to be in stock today. When stock is low we re-order and aim to replace it as quickly as possible. Sometimes we run out of stock faster than anticipated due to the demand and popularity of our 3 for £10 offer. Rest assured your e-liquid will be back in stock very soon. Best Regards - ET Team

Posted 3 years ago

“Excellent prices but some orders go missing and it’s not their fault but happened too many times now...”

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Posted 4 years ago

“Didn't allow me to use my 20% birthday discount! Said voucher wasn't valid! Made order day after my birthday, even though email says it is valid.”

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Posted 4 years ago

“Disappointed that you process an order when you are out of stock on that product and need the customer to inform you of lack of delivery. On the plus side you re funded the payment promptly.”

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Posted 4 years ago

Hi John, thanks for taking the time to leave us a review. We're sorry to hear this. I can confirm your original order "ET1227319" of KiK coils were dispatched and in stock at the time you ordered. You then contacted us as you hadn't received your order. As we were unable to re-dispatch your order due to the coils being out of stock we refunded your order and also to apologise for this we credited your account with an additional £5. Best Regards - Amy - ET Team

Posted 4 years ago

“The battery and refils do not last long, forever charging battery. Found another supplier whose refils and batteries last much longer. Would not recommend them. Mrs Baker”

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Posted 4 years ago

“The mobile version of the website is a bit hard to use because even with filters applied, the products that show aren't aligned to the filters selected. That said, the delivery is relatively quick and the flavours are good.”

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Posted 4 years ago

“Good range of products, website was eto function and the articles written were useful. However, my first delivery took more than 10 days (beyond expected time even during lockdown) and I queried this and didn't receive a response. My second delivery service response was better when needing to change my order before dispatch. Overall, these two contrasting experiences make it difficult to conclude on the service and delivery but the range of products and website functionality is sufficient. I didn't like the fact that the cheapest option was not tracked either.”

Helpful Report

Posted 4 years ago

Hello, thanks for taking the time to leave us a review. We're sorry to hear your order took longer than expected to arrive. Our Standard post orders are usually delivered within a few working days but once parcels leave our warehouse, we are unable to control the speed at which it arrives to you. If an order isn't received within 7 working days we recommend contacting us. I've checked our system and we don't appear to have received any communication regarding this order. If you would like a tracked service we'd recommend using DPD Next day delivery as the free Standard post is not a tracked service. Best Regards - Amy - ET Team

Posted 4 years ago

“Even under present circumstances, delivery was slow, all else ok.”

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Posted 4 years ago

“Well thanks I have just received my order thanks, I will use you again l”

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Posted 4 years ago

“I have received my order now thanks again 😀”

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Posted 4 years ago

“This is a little heavy to hold so found it awkward to use, also worth noting that the "filters" don't last very long, a day at the most. I decided to order a different product that would require liquid instead from the same company and I'm very happy with it.”

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Posted 4 years ago

“E-cigarette took me off of cigarettes give me a healthier life without coughing and choking”

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Posted 5 years ago

“Original order not delivered. Having to wait 5 days before anything can be done, although they reply quickly to emails.”

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Posted 5 years ago

Hello, thanks for taking the time to leave us a review. We're sorry to hear you didn't receive your order as quickly as expected. 93% of all our Standard delivery orders arrive the next day however in some rare cases it can take longer. We ask to wait 5 days as we generally tend to find that Royal Mail successfully delivers the parcel within this time frame. As your order didn't arrive after this time I can see our Customer Service already re-dispatched your order and as a gesture of goodwill upgraded the postage to DPD Next Day post. Best Regards - Amy - ET Team

Posted 5 years ago

“Sick of you constantly running out of halo coffee cream 06 not reliable enough suppliers.”

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Posted 5 years ago

Hi Colin, thanks for taking the time to leave us a review. Unfortunately, due to decisions made by Halo themselves, we will no longer be stocking their e-liquids. If you are looking for a good alternative we would recommend the Ohm Brew Caramel Latte or Cappuccino. Best Regards - Amy - ET Team

Posted 5 years ago

“Pleased with the product but not happy with the slow delivery took around 10 days to arrive.”

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Posted 5 years ago

Hi Marina, thanks for taking the time to leave us a review. We're sorry to hear your order took a while to arrive. I can see your order was dispatched on Monday 6th of January (7 days ago today). Our orders usually arrive the next working day but in some rare cases it can take up to 7 days. 93% of all our Standard delivery orders arrive the next day and it's very unlikely you will encounter this issue again. Best Regards - Amy - ET Team

Posted 5 years ago

“Doesnt always turn up next day. Hit and miss. Sometimes a few refills dont last.”

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Posted 5 years ago

Hi Angela, thanks for taking the time to leave us a review. We're sorry to hear this. I have checked your orders and the delivery method consistently chosen was the free Royal Mail Standard Post. This delivery service isn't a guaranteed next day service so in some cases it can take up to a few working days. Regarding the refills, we're sorry you had this problem. Please contact our Help Desk here - http://bit.ly/ETHELPDESK and our team will be able to advise on a solution. Best Regards - Amy - ET Team

Posted 5 years ago

“Communication was great with lots of emails updating me on my delivery. I paid for next day delivery but it didn’t arrive the next day but did arrive the following day.”

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Posted 5 years ago

Hi Rachel, thanks for taking the time to leave us a review. I've checked your order and can confirm it was fulfilled on time. As you placed the order after our 4 pm dispatch deadline on Monday, November 11th your order was dispatched the following day (Tuesday 12th) and arrived to you the next day Wednesday 13th. Best Regards - Amy - ET Team

Posted 5 years ago

“Used to be excellent next day delivery. Now taking two days delivery. Buy three for the price of two can only be used on one item, not on the total order.”

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Posted 5 years ago

Hi Linda, thanks for taking the time to leave us a review. We're sorry to hear this. I can confirm the free Royal Mail Standard delivery is not a guaranteed next day service and can take up to a few working days to arrive in some cases. We do not currently run any 3 for 2 offers on our website but I can see you received the correct discount for your Mix & Match 4 packs of Vype ePods. Best Regards - Amy - ET Team

Posted 5 years ago

“Quiet poor service this time around , unfortunately i seemed to place an order around the same time as your systems were being updated , placed an order tuesday (all other orders have been next day del ) spot on but this time was not so smooth , ended up receiving my items friday with no despatch email or anything even though “no items leave the warehouse without a despatch “. Didnt have a clue where they were upto until they came through the letter box , i hope for a better experience next time around”

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Posted 5 years ago

Hi Mark, thanks for leaving us a review. We're sorry to hear you didn't receive an update on your order. We've been undergoing a system upgrade which has resulted in some orders to not be dispatched on their proposed date, I'm sorry your order was affected by this. I can see you have previously been in touch and our team has already credited your e-wallet with £10 (the total amount of your order) to apologise for this. Best Regards - Amy - ET Team

Posted 5 years ago

“Quick delivery. Fab products”

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Posted 5 years ago

The Electric Tobacconist is rated 4.9 based on 36,419 reviews