The Electric Tobacconist Reviews

Name: The Electric Tobacconist
Address: Unit 1 & 2 Mark House, Mark Road, Hemel Hempstead, Hertfordshire
Rating: 4.93

4.9 Rating 36,419 Reviews

99 %

of reviewers recommend The Electric Tobacconist

4.9

Based on 36,419 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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help@electrictobacconist.co.uk

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The Electric Tobacconist 5 star review on 29th March 2025

915

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy but ordered 20mg and got sent 10mg”

Helpful Report

Posted 6 years ago

“The product is excellent but your admin is very bad. I had to inform you at least 3 times of my correct address each time I ordered until you finally got it right. I am very wary of ordering with you again but I now have a £5 off voucher so I will visit one more try.”

Helpful Report

Posted 6 years ago

Hi Theresa, thanks for leaving us a review. I'm sorry to hear this. I have checked our correspondence and system and it appears this is an error with your account. The default delivery address you set in your account was the incorrect address and the correct address isn't in your address book. I have now updated this for you and you shouldn't encounter this issue anymore. Best Regards - Amy - ET Team

Posted 6 years ago

“I have been vaping from you since the start of November 2018 and have been very pleased with the service. Until now..... My last order was quite a shock to me as you not only put the price per packet up, but you also put the minimum number of packs up from 3 to 4. So I now have to pay a extra 8 GBP per offer ordered. That is not such a good deal to me. Looks like I will have to find a cheaper way of vaping.”

Helpful Report

Posted 6 years ago

Hello, thanks for taking the time to leave us a review. I'm sorry to hear you feel this way. The price per pack of pods hasn't changed but we have however changed the multibuy offer. The MyBlu pods x 3 multibuy offer was only a limited time promotion which has now finished. It has now changed to the "4 packs of myBlu liquidpods for £19.99" and this is the best deal we can offer at this time. Best Regards - Amy - ET Team

Posted 6 years ago

“They usually were very quick. However in the UK they use DPD for delivery which is one of the worst delivery companies in my experience. Even worse than Yodel. DPD always lies that they attempted to deliver and go away. This shows up when you try to track the package. You have to then on the following day reschedule delivery to a nearby DPD pickup point store. Donot order from this company and pay for next day delivery as it is a scam. Also no telephone numbers to call. It’s all online and responses are mechanical. Very frustrating. I have decided to stop using Electric Tobacconist until they change their courier company. Neil”

Helpful Report

Posted 6 years ago

“Use them a lot, however custom service not great. Ordered a navy blue smok novo - they sent me the baby blue one. There reason... "that's all we had in stock" not what I ordered but ok.”

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Posted 6 years ago

Hello, thank you for leaving us a review. I'm very sorry to hear this. I have checked your correspondence with our Customer Service Team and this wasn't our provided reason. We apologised that you received Royal Blue instead of Prism Blue and we offered you a Freepost return. As requested we will be swapping your kit for Black as soon as it is received. Kind Regards - Amy - ET Team

Posted 6 years ago

“Unfortunately, 2 out of the 10 items purchased didn't work (20% of the total order) and the packaging wasn't secured (the ends of the box simply tucked in) so the contents could have been lost at any point and it also allowed anyone to inspect the contents without having to undo any tape. Not very satisfactory, sadly. Regards Shirley Mihkelson”

Helpful Report

Posted 6 years ago

Hi Shirley, thank you for leaving us a review. I'm sorry to hear that 2 of your disposable e-cigs were faulty. To apologise for this I have credited your e-wallet with £10 which is the cost of the 2 faulty disposables. You can use this credit off your next order. Kind Regards - Amy - ET Team

Posted 6 years ago

“Got promised a free bottle e-liquid, ask twice still no reply”

Helpful Report

Posted 6 years ago

Hi Elisabeth, thanks for the review. I'm sorry to hear this, we didn't appear to receive any communication from you. But I'm pleased to see we were able to resolve this for you quickly and you received your free e-liquid. Kind Regards - Amy - ET Team

Posted 6 years ago

“Took eight days to arrive. Had to e-mail ET. Very quick response to complaint.”

Helpful Report

Posted 6 years ago

Hi Elsie, I'm very sorry to hear that your order took a while to arrive. Our orders usually arrive the next day but unfortunately, Royal Mail took a while to process your order. To apologise for this I have credited your e-wallet with £5 and you can use this off your next order if you wish to give us another go. Kind Regards - Tom - ET Team

Posted 6 years ago

“Products are the products being displayed , so that’s fine. Very frustrating emailing them if you have a problem with delivery as if you do you don’t get a reply, I paid for next day delivery which cost me £4.99 and it didn’t come next day, it came two days later. I emailed to ask for a refund and to get it sorted and got nothing back, so basically just took a £4.99 from me for no reason. What’s the point of advertising next day delivery if you aren’t capable. Probably won’t use this company again which is a shame.”

Helpful Report

Posted 6 years ago

Hi Daisy, thank you for leaving us a review. I'm sorry to hear your DPD order didn't arrive the next day. I have checked our system and it doesn't appear you submitted an email through our help desk. I have refunded the £4.99 postage back to your original payment means. To apologise for this I have also credited your e-wallet with £10 and you can use this credit off your next order if you decide to give us another try. Kind Regards - Tom - ET Team

Posted 6 years ago

“would love to write a review but the goods have not turned up after a week so we can't”

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Posted 6 years ago

“haven't received yet”

Helpful Report

Posted 6 years ago

Hi Richard, I'm sorry to hear this. I have checked with our Customer Service Team and unfortunately, the delivery address provided was not complete. As soon as your order is returned back to us by Royal Mail we can arrange a re-delivery. Kind Regards - Tom - ET Team

Posted 6 years ago

“I’ve only ordered the once, however wrong strength of vapor was sent Good delivery, it came the following day,”

Helpful Report

Posted 6 years ago

Hi Bernardene. Thank you for leaving us a review. I'm very sorry to hear you received the wrong strength e-liquid. Please submit a ticket to our help desk: https://goo.gl/4HH3fZ and we will resolve this for you. Kind Regards - Tom - ET Team

Posted 6 years ago

“A major mistake made them return my order instead of a refund of £ 3.50 for next day delivery. They have made good on this but I had to re-order goods. Won't get them until later today.”

Helpful Report

Posted 6 years ago

Hi Jan, Thank you for taking the time out to leave a review. I am sorry to hear that there was an issue regarding your next day order. I have spoken to our customer support team and they have informed me that there was a miss-understanding and we were of the impression that you wished for a full refund which we gladly provided you with. However, I am glad to hear that this was resolved and you have received your order today. Once again, thank you for leaving a review and we hope to see you again soon. Kind regards, Steph - ET Team

Posted 6 years ago

“Disappointed order placed 6 days ago and still not received”

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Posted 7 years ago

“Unfortunately the parcel left out of the house was stolen. In a few days I will male a new order.”

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Posted 7 years ago

“Returned an empty pack 7 DAYS ago with a covering letter and email address.No response from you. WHY?”

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Posted 7 years ago

“I would use Electric Tobacconist more regularly but the stock amount is a problem for me. They never seem to have enough stock to use the bulk buy. This is very annoying and it puts me off using Electric Tobacconist when they don't keep their stock up.”

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Posted 7 years ago

“Ordering experience was great until delivery. When placing my order I was told European delivery should take 3-5 days. When my order didn't arrive I went on to the website to track my order and read that I should wait 14 days... very disappointing service.”

Helpful Report

Posted 7 years ago

Hi Barry. I'm sorry to hear you feel this way. We mention European orders can take between 4 to 7 working days but in some cases it may take longer. If your order has not been received after 14 days please contact us and we will take immediate action. Kind Regards - Tom - ET Team

Posted 7 years ago

“Most of your products that I have tried are disgusting, the only liquid I like is wildly over priced. Your website is amateurish and lacking essential shopping features. It's a New Year time to find a new place to shop!”

Helpful Report

Posted 7 years ago

“Delivery took a week when it was expected next day”

Helpful Report

Posted 7 years ago

Hi John. Thank you for leaving us a review. I'm sorry to hear that your order took longer to arrive than expected. The free Royal Mail Standard post usually arrives the next day but due to the high volume of post during the Christmas period, some delays may occur. Once again I apologise for any inconvenience caused. Kind Regards - Tom - ET Team

Posted 7 years ago

The Electric Tobacconist is rated 4.9 based on 36,419 reviews