The Electric Tobacconist Reviews

Name: The Electric Tobacconist
Address: Unit 1 & 2 Mark House, Mark Road, Hemel Hempstead, Hertfordshire
Rating: 4.93

4.9 Rating 36,402 Reviews

99 %

of reviewers recommend The Electric Tobacconist

4.9

Based on 36,402 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Email:

help@electrictobacconist.co.uk

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The Electric Tobacconist 5 star review on 22nd March 2025

913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always super fast delivery! I’ve emailed a couple of times as had queries and always got a speedy response and staff are polite and really helpful. This is why I love been ordering from these for so long plus the prices are extremely reasonable compared to other companies. Would def recommend anyone who wants to use Electronic Tobacconist A***”

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Posted 1 week ago

“Very nice flavour , next day delivery amazing”

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Posted 1 week ago

“I have been using ET for a few years now and I rate them 10/10. The web site handles everything without a hitch. Easy to find what ever one is after. The range of products is vast. Keeps a record of your orders, which is handy if you just want to re-order. Pay with card or PayPal securely. The best thing I like is speed of delivery. Next day delivery is the norm. Without fail.”

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Posted 1 week ago

“Have been ordering from Electric Tobacconist UK for a long time now. Never had any issues. Delivery has always been within 2 days.”

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Posted 1 week ago

“Always speedy delivery and a large range of products and offers, it’s my go to place for vape juice”

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Posted 1 week ago

“Always have plenty of stock and always delivered on time every time I can’t rate them highly enough”

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Posted 1 week ago

“Excellent service and great price.”

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Posted 1 week ago

“Great product at very good price and super fast delivery!”

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Posted 1 week ago

“Value for money many choices of different flavours quick delivery would recommend”

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Posted 1 week ago

“I've been ordering stuff from Electric Tobacconist for several years now, and can only say good things! The speed of delivery is outstanding and the website is top notch! Personally I've never needed support but I'm sure it good also. Highly recommended for all stuff electronic tobacco!”

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Posted 1 week ago

“Very good wouldn't go anywhere else”

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Posted 1 week ago

“Quick delivery & very easy to order from!”

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Posted 1 week ago

“I have never known such a fast delivery! Don't honestly know how they do it!🤔 Great service.. no wait....brilliant service!!”

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Posted 1 week ago

“All good as always. Delivered promptly”

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Posted 1 week ago

“Excellent service provided, website easy to use, and the speed of delivery was top notch. Very well established company who pride themselves on being the best in business. Highly recommended.”

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Posted 1 week ago

“Very pleased with this Company as had been using another for many years. Found Electric Tobacconist quick with postage, quick with any queries and certainly fast with dealing with a slight problem with a purchase. Many thanks”

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Posted 1 week ago

“Amazing service, swift replies and helpful hints. Returns and refunds acted upon immediately. Great company. 👍”

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Posted 1 week ago

“I have messaged 4 times about order not complete not one reply why doesn't anyone reply to you”

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Posted 1 week ago

Hi Malcolm, Thank you for taking the time to leave a review. I am very sorry to hear this has happened. I have spoken with our Customer Support Team and when checking their systems they have confirmed that we have not received any contact from you since your last ticket over a year ago. Please ensure that you are submitting a ticket through our help desk (https://help.electrictobacconist.co.uk/support/tickets/new) or by emailing us at help@electrictobacconist.co.uk. With this said, I have asked our Customer Support Team to contact you so please be on the lookout for their email. Best Regards, Steph - ET Team

Posted 1 week ago

“An excellent range of products, I finally managed to find the procuct I had been searching for - and at a good price. Very easy to navigate website. I was astounded at the very fast speed of dispatch & delivery. Will only be purchasing from this supplier now.”

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Posted 1 week ago

“Brilliant selection of all you could ask for, always very competitive prices, delivery is very quick as stated and never had any problems with orders. Fantastic service all round and would highly recommend.”

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Posted 1 week ago

The Electric Tobacconist is rated 4.9 based on 36,402 reviews