The Electric Tobacconist Reviews

Name: The Electric Tobacconist
Address: Unit 1 & 2 Mark House, Mark Road, Hemel Hempstead, Hertfordshire
Rating: 4.93

4.9 Rating 35,979 Reviews

99 %

of reviewers recommend The Electric Tobacconist

4.9

Based on 35,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Email:

help@electrictobacconist.co.uk

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The Electric Tobacconist 5 star review on 11th January 2025

870

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from start to finish. The website is so easy to use, the customer service is fantastic and exactly what any customer needs. In fact, I am just about to place my second order now as we speak!”

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Posted 4 years ago

Hi Simon, thanks for the video review. So pleased to hear you were very happy with our service and will be placing your second order. Have a nice day. Best Regards - Amy - ET Team

Posted 4 years ago

“Over the moon with my purchase. Great selection of flavours and got to try some new ones. They arrived a day earlier than I was expecting and were well packaged. Definitely going to be using this site for my vapes going forward. Top service!!”

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Posted 8 hours ago

“Delivery did not arrive. Reported to customer services who told me to wait a week. 7 days after it was supposed to arrive requested a refund and customer services started to be pedantic and saying I need to wait 7 ‘working’ days even though it was supposed to be next day delivery.. they can clearly see from the tracking it’s not been delivered. Bought off here a few times but without issues. Mistakes happen but the way they have delayed rectifying the issue I won’t be using again. Now following up with my bank to get a refund”

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Posted 10 hours ago

“Absolutely fantastic website, speedy delivery easy to navigate, great prices. Wouldn't buy from anywhere else 😊”

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Posted 18 hours ago

“Great company very fast delivery A1 communication”

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Posted 1 day ago

“Good website & range of products, easy to find what I wanted. Well packaged & delivered in 24hrs every time. Great service, not only will I use again (and again!) but also I'm recommending to anybody I know.”

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Posted 1 day ago

“Amazing shop, prompt delivery. Lots of offers, especially good as I am a first time buyer. Plenty of flavours to choose, spoilt for choice. I highly recommend using this company, I will be again”

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Posted 2 days ago

“Great website easy to find what I needed, also great deals on kits far cheaper than buying from a shop.”

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Posted 2 days ago

“Very fast delivery and good value for money”

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Posted 2 days ago

“Brilliant service always buy from here and very good price and quality, very fast delivery”

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Posted 2 days ago

“Very good and quick service. Easy to use site ……. Will be back again soon”

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Posted 2 days ago

“Amazing company always happy to help. plenty of choices to choose from. Fantastic delivery time. Website easy to use and prices are also very good. Would highly recommend”

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Posted 3 days ago

“Fantastic company, ordered after cut off time and was still delivered next day.”

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Posted 3 days ago

“Good product”

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Posted 3 days ago

“Very easy to navigate when ordering and very quick delivery”

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Posted 3 days ago

“This company is perfect for me. Stock always available and fast delivery”

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Posted 4 days ago

“Very disappointed that I am left with over 200 Heets and that you failed to inform me that the Iqos was to be discontinued. Otherwise the service you provide is excellent.”

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Posted 4 days ago

Hi Anne, thank you for your review. I can see that our team has already responded to your original query via email. As mentioned, IQOS discontinued the Duo 3 kit over 18 months ago. However, they continue to produce HEETS for customers using bladed heating devices, including the IQOS Duo 3. Please note that HEETS are not compatible with the ILUMA or ILUMA ONE kits. We cannot locate any record of an order for 200 packs of HEETS in our system, which suggests these may have been acquired from another retailer. We’d recommend getting in touch with them or if you have a second account please get back in touch with us and we can look into this further. Best Regards - ET Team

Posted 4 days ago

“Very quickly delivered and good value for money”

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Posted 4 days ago

“Good price and fast delivery.”

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Posted 4 days ago

“Absolutely brilliant service. Large range of products. Easy to navigate the website. Delivery was made the day after I placed the order. Would 100% recommend.”

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Posted 4 days ago

“Great products and excellent delivery”

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Posted 4 days ago

The Electric Tobacconist is rated 4.9 based on 35,979 reviews