Eggshell Reviews

Name: Eggshell
Address: 4 The Quoin Estate, 73 Marlborough Road, Lancing, East Sussex
Rating: 4.26

4.3 Rating 989 Reviews

82 %

of reviewers recommend Eggshell

Company Reviews

Product Reviews

Metrics

4.3

Based on 989 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Eggshell 5 star review on 29th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The chicken house and run were smaller than expected but still roomy enough for four hens. The wood used in construction is treated but will need regular treatment to prevent it from rotting, particularly at ground level. Putting it together was fairly quick and easy, taking two to three hours, but the detail in the plan was small and unclear, which would have made it difficult for someone who is not used to building from flat pack. The cover is worth having as it fits snuggly around the hen house, nesting box and run, keeping out cold winter winds. Overall, we are pretty satisfied with our hen house and run, particularly given its reasonably cheap cost compared with others on the market.”

Helpful Report

Posted 6 years ago

“I ordered over the phone and asked if two runs could be joined and was told they could be so I ordered two runs and a 'gertrude' coop, wheels and a chicken guard automatic door opener. They arrived well packaged but I discovered that you cant have the run and wheels to move onto fresh grass, the door opener prevents the run being fitted, the plastic anti rot feet are incompatible with the run and stupidly when you take them off the run interferes with the roof! when the run is in place it is very awkward struggle to open the door by hand.the design has not been thought through .. DO NOTBUY THE RUN IT IS INCOMPATIBLE WITH EVERYTHING ELSE DESPITE WHAT THEY SAY ON THE WEBSITE! coop works well on its own, but don't try to move it , the structure twists and distorts and broke the roof. My experience of the customer service is they are a complete shambles.”

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Posted 6 years ago

“Brilliant customer service and good quality hutch. It's true as they call you for a delivery day that suits you.. although Monday to Friday only but love the hutch and pets and kids are happy. Thank you Eggshell x”

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Posted 6 years ago

“Excellent value and quality hutch, delivered very promptly. Nice user friendly website.”

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Posted 6 years ago

“We ordered an XL rabbit hutch and are very pleased with the quality and speedy delivery. We also got a call within the hour and a nice gentlemen asked us for a delivery day our choice. The xl rabbit hutch is larger than the standard 5ft hutches and the wire looks stronger than the standard wire. 1 happy rabbit. thank you”

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Posted 6 years ago

“Excellent quick service with a quality product. Thank you. I shall definitely recommend Eggshell to others.”

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Posted 6 years ago

“We purchased an XL rabbit hutch six weeks ago, in that short space of time our rabbits have chewed it so badly that we can no longer use the hutch and have had to put them into their old one (fortunately we had kept it!). Eggshell sent us replacement doors but unfortunately that is no longer adequate as the hutch is so badly damaged in other areas. Eggshells response was that it is our fault for not keeping our rabbits entertained and they are chewing due to boredom. We have had our rabbits for three years and look after them well, they have gnaw sticks and plenty of treats, I find this insulting! Total waste of money, would not recommend.”

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Posted 6 years ago

“ordered a Buckingham chicken coop over the phone which arrived on time and happy with the overall product. received a call within minutes to confirm a convenient day for delivery. thanks”

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Posted 6 years ago

“I paid extra to have the chicken run delivered in two days and came after three, after numerous calls the answer was : the courier didn’t find the address! And after few more calls , I had the goods delivered but with damaged boxes and a post missing, not even bothered to call back ........”

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Posted 6 years ago

“Very prompt and very helpful. Really good customer care. Recommended.”

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Posted 6 years ago

“I purchased the Nelly with extra boxes and run and the automatic door opener in May this year. Since purchase this been a total disaster. The wiring dropped out of the chicken run (lost five chickens) The replacement part was sent (it was the wrong size). The chicken door automated opener worked well for around six weeks and then stopped. This was sent back to the company (chicken guard) at my cost and returned supposedly fixed. It lasted one week. There is no help or accountability. Since then the chicken guard hut (whilst in a sheltered position) has started to break. It has been a complete waste of over £600, whilst the reviews look positive and delivery of the original hut was prompt I cannot believe that there are not more appalling comments on line.”

Helpful Report

Posted 6 years ago

“Delivery was quick and efficient. The coop and run (although not fully assembled yet) are made with good quality fittings. So far very pleased with this and I'm sure my bantam silkies will love their new home.”

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Posted 6 years ago

“Delivery was very quick and efficient. The quality of wood was not good as it was quite flimsy. The screw-holes on the wheel blocks were in the wrong place, so we had to drill some more, but it was confusing. The instruction sheet was difficult to find in the midst of all the packing. The wheels are a great help for moving it and the chickens are very happy!”

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Posted 6 years ago

“I would of given this a 5 but the instructions are not brilliant. They need to be bigger and easier to read. I was left with 6 pieces of wood that I had no idea where they went but the cage is standing up😃”

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Posted 6 years ago

“Nice product, well made with fast delivery even to the Outer Hebrides! Friendly helpful staff too. Many thanks”

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Posted 6 years ago

“Not received coop as yet so cannot review it. Confusion around delivery time , lack of communication and not told before purchase to register as otherwise unable to track parcel. Received a text to say delivery imminent after it had been delivered so missed it. Have yet to receive it.”

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Posted 6 years ago

“Quick delivery excellent product bargain!”

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Posted 6 years ago

“Easy to assemble.good value for the money.rabbits happy.”

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Posted 6 years ago

“We ordered a 3m x 6m walk-in chicken run. Which arrived within 2 days. Impressive as we live in Scotland. Upon assembly 1 part was missing. Contacted Eggshellonline by Email. They responded the next day and the missing part replacement was sent, which arrived the next day. The customer service is fantastic. The run itself is sturdy and secure. I easily put it together on my own, We now have 4 very happy chickens thanks to EGGSHELLONLINE.”

Helpful Report

Posted 6 years ago

“Would never order again from them ! rude and unprofessional Ordered a chicken coup and it was meant to be 3 day delivery after the 5th day i called and all i got from them is call the delivery company "not our issue" its gone so called delivery company (they should have done this) we agreed a day and wife took a day of work, the delivery company never delivered. called up delivery company again and arranged another day again failed delivery . the 3rd time was meant to be pre 12:00 but they turned up in afternoon when we had to be out, the box was very damaged and was left in our porch Contact company and ask for a refund and while they honoured this i would have had to pay return postage which is approx £35 in the end im just gonna stick with the product and repair the damaged parts while many of the issues were the delivery company , the attitude of this company was extremely unprofessional.”

Helpful Report

Posted 6 years ago

Dear Customer , we are sorry you had this issue with the delivery company and will refund the postage

Posted 6 years ago

Eggshell is rated 4.3 based on 989 reviews