Eggshell Reviews

Name: Eggshell
Address: 4 The Quoin Estate, 73 Marlborough Road, Lancing, East Sussex
Rating: 4.26

4.3 Rating 989 Reviews

82 %

of reviewers recommend Eggshell

Company Reviews

Product Reviews

Metrics

4.3

Based on 989 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Eggshell 5 star review on 29th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order on-line. Product good quality although trays needed a little rubbing down to fit into slots, and there was a slight split in one of the tray sides from bad positioning of a screw. I would say this was excellent value for money and well worth getting the matching cover. My only gripe is on the delivery. We had a confirmation email on the Thursday saying it would arrive on the Friday between 8 & 5. It didn't arrive that day but did get delivered on the Saturday late pm ish to number 1 (we are number 2) which is across the road from us whilst we were away that day. In principle no big deal, but we had no notification left in our letterbox to advise where it had been delivered, and the poor elderly lady at number 1 didn't get a knock to request it to be left with her. She opened her front door some time later to discover a rather large box balanced precariously in her front porch!! Get the delivery bit sorted and you'll get 5*'s”

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Posted 6 years ago

“Nice house. Went together quite well. Would have helped if it had all been cut square. Rubbish fixings. In the case of the catches, very poor quality. Instructions would make more sense if you marked the pieces to match the instructions and not just the screws etc. Diagrams could be larger honestly. Gets confusing to follow with so much going on in a small space. Would I buy another? Probably not.”

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Posted 6 years ago

“The rabbit hutch was as described and customer service helpful only disappointment was the delivery company they used (yodel) but to be fair eggshell was helpful.”

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Posted 6 years ago

“Service by Eggshell was confused and inefficient. I was informed 3 times of a different delivery date. When the packages arrived some were damaged and various screws and bolts were missing, so we have had to purchase extra.”

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Posted 6 years ago

Dear All, we have changed our dispatch system to be clearer with tracking numbers entered regards

Posted 6 years ago

“Whilst the hutch we ordered is lovely, we were disappointed with the delivery aspect. We received no communications post the order confirmation so no tracking email as stated. When enquirer as to delivery was advised was delivered day previous. No card left and delivered to house two roads away despite someone being there to take delivery of hutch all day.”

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Posted 6 years ago

“Really good sturdy hutch bought for two pampered guinea pigs. Instructions could of been clearer by being enlarged as at first sight looked quite confusing. With a bit of guesswork it all went together fine and should last a long time. Managed to set it all up in an hour with an electric screwdriver.”

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Posted 6 years ago

“Reasonable product - some splintered bits and the plastic for the window was cracked but we were desperate so kept it. Warning - It is very small. It is just about sufficient for one chicken and only because she is free roaming during the day and only goes in there at night. Definitely would not feel comfortable leaving her in there for any length of time as just too small. Maybe ok for much smaller animals such as guinea pigs, but even then only two maximum. One very good thing was delivery was very quick but we did pay extra for that.”

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Posted 6 years ago

“All good except slight damage on egg boxes due to packaging.”

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Posted 6 years ago

“Great hutch, easy to build with minimal help (my 8 year old was all I needed!). Love the removable tray as it is metal and so non-absorbent. Our rabbit very quickly began to burrow out though, so I had to lay some bamboo fence as a floor which defeated the point of an open bottom, not the hutches fault though!”

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Posted 6 years ago

“Good product well-made prompt service”

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Posted 6 years ago

“We are thrilled with the absolutely lovely rabbit hutch we purchased. Customer care at Eggshell is fabulous although, I would really advise that after the horrendous experience we had with the APC delivery driver that Eggshell no longer use this company as it may well put people off shopping with Eggshell in the future which would be a real shame.”

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Posted 6 years ago

“Very flimsy frame and locks and fastenings are very cheap, broken panel no reply on email from supplier. I don't imagine this will last very long. Not worth it's money!!!”

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Posted 6 years ago

“Nice cage once put together but instructions were absolutely awful, my husband is very good when it comes to DIY but understanding these instructions isn’t easy! Really need to make these clearer!!!! Delivery was very good, ordered Tuesday morning, arrived Wednesday morning but for £20 delivery charge I would expect a good next day service! Delivery charge very steep in my book even for next day service! Cage nice though, grey and white make a nice change to the norm, how long it’ll last though I’m not sure! But on the whole nice size for two guinea pigs”

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Posted 6 years ago

“I got what i wanted in the time frame i wanted. Postage was a bit steep though, i nearly pulled the plug. Still, my Chickens are happy with their new home so alls well that ends well. 👍 🐓🐔🐓🐔🐓”

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Posted 6 years ago

“Easy to use website and ordering process. My delivery email query was answered promptly too. This is our second purchase from Eggshell our first coop has lasted our chickens for 4 years so I think that makes it a pretty good economical purchase! Here's to another 4 year run with our new Betty coop. Thanks for providing a genuinely excellent affordable product.”

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Posted 6 years ago

“Prompt delivery. Really pleased with the product. Our chickens love the henhouse.”

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Posted 6 years ago

“Very well designed, easy to build...Ikea would be proud of this. Really well made and strong construction.”

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Posted 6 years ago

“Bought a large walk in chicken coup. Delivered on time- great service but the coup took a full day to put up. Poor instructions- that took an engineer to resolve! Once erected- coup is great... but hard work to put up. Two person job! Needs better instructions.”

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Posted 6 years ago

“We ordered the Windsor XXL with and extension with standard shipping. We're using it for rabbits, not chickens. The delivery was super quick, so quick that the recipient went out thinking there were at least 3 days and missed the original slot. Redelivery was arranged on the same day. So pretty excellent considering the £40 difference between standard and overnight delivery. Product itself is OK. Certain parts of the wood on the run had started to split and been glued back together by the seller. The glue was melting due to the extreme heat whilst we were assembling the run so, unexpected mess. The measurements are not bang-on so the coop and run don't fit flush, neither does the roof for the run. It isn't a huge deal, as everything does fit, it's just not flush. The marks for the screws are also not bang-on but common sense fixes that. The instructions are awful. Again, common sense should prevail. It took one person 3 hours to assemble the original and extension with the odd bit of help for the heavy bits. I'd recommend two people. I was a bit disappointed that the extension only extended the length and not the width of the run. As it is, it's very skinny and we intend to DIY a width extension. Can't speak to the fox-resistance of the run and hutch as we thankfully haven't had any predators sniffing about yet.”

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Posted 6 years ago

“The first Windsor extension that arrived was a calamity - of the four panels, three were damaged and as the packaging wasn't, I can only assumed they were damaged on assembly and there was no quality control. Very poor for an expensive kit. To be fair, eggshell put their hands up and a replacement arrived a few days later.”

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Posted 6 years ago

Eggshell is rated 4.3 based on 989 reviews