Eggshell Reviews

Name: Eggshell
Address: 4 The Quoin Estate, 73 Marlborough Road, Lancing, East Sussex
Rating: 4.26

4.3 Rating 989 Reviews

82 %

of reviewers recommend Eggshell

Company Reviews

Product Reviews

Metrics

4.3

Based on 989 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Eggshell 5 star review on 29th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was not dilivered on the day not a word of apology”

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Posted 6 years ago

“Firstly, I paid for express delivery and the first delivery attempt stated there was no one at home, despite the fact there was two people waiting in all day for the item. This meant it was delivered a day later so I should not have bothered paying for the express delivery. Secondly the hutch is a lot smaller than I anticipated, the images on the website are very misleading and the overall quality of the hutch is not worth the money paid. I am now going to buy a new hutch elsewhere.”

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Posted 6 years ago

“Very good product. Delivery before expect date. Slightly smaller than thought”

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Posted 6 years ago

“wood splitting when putting screws in having to stick together and re-screw. End of roof support broken on arrival.”

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Posted 6 years ago

“The chicken run is great and easy to put together. It is good quality mesh and the fixtures and also good quality. The instructions were easy to follow and everything came really well packaged in two thick cardboard boxes. The only negative comment I would make is the staff member I spoke to could have been a little more friendly and helpful when I finally got through on the phone. Overall a well deserved 4-stars and a recommendation from me.”

Helpful Report

Posted 6 years ago

“Quick delivery but item was a lot smaller than anticipated. The hutch cover had a slight tear on the back and wasn’t packaged very well. Pretty easy build but Instructions weren’t too great. I will not be purchasing from them again as I can get more for my money at a local pet store.”

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Posted 6 years ago

“Having had chickens for many years thought Id try this company. Quality of product very poor, wood split, looked larger in photo than actually was, screws so small they'll not hold anything for long, wood very thin and brittle in places. Egg box roof wouldn't open properly Really disappointed. And instructions dreadful. Get what you pay for! I abandoned it altogether and opted to splash out on a much higher quality of product that will last. only upside was delivery.”

Helpful Report

Posted 6 years ago

“Delivery was made on second attempt. (Missed delivery text first time) One piece was totally broken, I had to repair before assembly. Instructions are too small and very basic, (print on both sides of the paper) but it’s easy enough to work out what goes where, although trying to fit the roof with hinges is nie on impossible, had to improvise a little Otherwise for what you pay, cannot expect too much. It will serve its purpose. However it should not be broken when you unpack it.”

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Posted 6 years ago

“One corner bracket not screwed to gable end section. Two pre-drilled holes for bolts missing. Tray runners not level so tray wouldn't slide at all so wood had to be shaved off. Filler end of roof ridge broken off possibly in transit so had to glue it back. Instructions not altogether clear and diagrams need to be bigger. I wouldn't like to put it to the fox-proof test as the removable panel for extra nest box in my opinion needs another catch to make it more secure. Luckily coop is housed within another covered pen therefore fox and weather proof. Construction not for novice.”

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Posted 6 years ago

“Quick delivery, however product far from great. Predrilled holes didn’t line up, wood cracked and splintered, ladder broken, panels do not fit level well, not that easy to build, disappointed. Customer service was reasonable, was offered replacement parts or a partial refund of £20. Honestly? I feel ripped off and I would not recommend this product. But the company we’re good.”

Helpful Report

Posted 6 years ago

“Hi It arrived but was too small, told them and we would purchase a larger one as this one too small for a large rabbit ,paying more money.Told to send it back at our expense .Phoned up to say we are ordering another could not just swop ,we paying more money.Spoke to a manage who said it was our mistake,we accept that but in our defence the measurement on the advert led us to believe it as bigger,the manager put the phone DOWN on me .Theres another diagrams which shows the measurements but the total measurements including overhang of the roof .so the inside is 100 mm short on the measurementson me,very rude manager not helping ,no trust ,very poor”

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Posted 6 years ago

“Great service. Great delivery. Good price.”

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Posted 6 years ago

“Easy to put together. Quick delivery even to the highlands!”

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Posted 6 years ago

“Hello My bunnies love the new hutch and run . I would definitely buy from eggshell again .”

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Posted 6 years ago

“Reasonable choice of products and easy check out. Arrived in a reasonable time and well packaged. Quality has deteriorated since last purchase. Feels mass produced and flimsy. Don't expect it to last as long as last eggshell coop. Will probably look elsewhere in future.”

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Posted 6 years ago

“Brilliant hen coup, just what we wanted, and a very reasonable price”

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Posted 6 years ago

“Brill delivery, could of done with better instructions, otherwise chickens are made up”

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Posted 6 years ago

“The Kingston XL Coop is so dinky! Were it just a few feet bigger, I might have climbed into it myself.”

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Posted 6 years ago

“Purchased the Betty air a just under 2 years ago, purchased the extra nesting box last week and was disappointed to find that the size was completely different to the ones on the coop had to spend 2 hours making it fit and adding my own timber to make it waterproof.”

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Posted 6 years ago

“The couriers failed to delivery on the original date - Claimed to have called - yet I had the day off & I was waiting in the living room. So not a great start. Saturday went to collect it and luckily it fitted into the car fine . We had the Windsor built in about 2 hours. For the cost we have been impressed with the quality and the easy of building it. There are extras of all the screws which is great. We did change the build slightly, by only fitting the hooks on the sides attached to the house. This give us an easy to move the unit about. This is a temp home for our hen while building work happening in her normal run, as a full time home we would look to have a larger run (build and extension) to give her more room.”

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Posted 6 years ago

Eggshell is rated 4.3 based on 989 reviews